Vestiaire Collective experiences?

[TxSage]

If you put the item in your basket and go to “check out” you can see the total amount you have to pay: authenticity check; shipping costs and the import duties. If you don’t want the item after all, you can empty your basket again.
I’m sure you have to pay import duties for all items that are sold by a seller outside the EU. Import duties may be quite high. Good luck!

 

[TxSage]

I just tried it & the import fee is $542.61

 

[duna]

After having sold and bought many things on VC France without any problems, I have just sold a Céline Classic bag and they emailed me today saying that their "experts" thought the bag not authentic. I phoned them saying that the bag is 200% authentic since I bought it at my local Céline boutique. They said that they will re-check it. Now I'm waiting for an answer. If they stick to their first opinion and send the bag back to me I will close my account with them. I realize mistakes can happen when declaring a very good fake authentic, but declaring an authentic bag fake is beyond incompetence!

 

[doni]

Thanks! I think I will stick to european sellers then

It will be great if they had a way to search items only from European sellers...

Anyone has been following the monumental mishap that the 10th year celebrations has been?

 

[giantcity]

Question - does anybody know what appears for the potential buyer if the seller has set their account to show temporary unavailability dates? Have you seen it happen? I’m off on holiday soon and will be setting my temporary unavailability dates, and would like to know what the buyer sees if they try to buy something that I won’t be able to ship for a couple of weeks. I’ve never seen it myself when I’ve bought anything. Anyone?

Hi all, may I ask how a seller can set unavailable dates on Vestiaire? I'm going on holiday soon but I can't find where on the website I could select the dates where I won't be available to ship any sold items. Hope someone can help, thanks in advance!

 

[Annie J]

Hi all, may I ask how a seller can set unavailable dates on Vestiaire? I'm going on holiday soon but I can't find where on the website I could select the dates where I won't be available to ship any sold items. Hope someone can help, thanks in advance!

Hi! It seems it has temporarily gone missing, unfortunately. Gabs007 noticed this a few weeks back. Someone at VC told me it will be back soon. I think that it’s being altered/improved to dovetail with other changes they’ve made. Best you can do at the moment is leave a message for buyers in the status update box on your profile page, which I think currently you can only do via the website and not the app. Only trouble is, buyers never seem to read it! You can always cancel sales if you can’t ship them in time (doesn’t affect your stats if cancelled within 5 days) but obviously that is not ideal. I’ll be glad when it’s sorted out. Hope you have a nice holiday!

It will be great if they had a way to search items only from European sellers...

They did introduce a filter for item location a few months back, it’s just in the filter options on any page, so you can just select European sellers’ items there now.

 

[doni]

They did introduce a filter for item location a few months back, it’s just in the filter options on any page, so you can just select European sellers’ items there now.

Yes I know, I meant a filter where you can select Europe. As a buyer and from a tax point of view I couldn’t care less whether an item comes from the Netherlands, Denmark or Luxembourg. Having to select each and every country is tiresome and not practical at all.

 

[giantcity]

Hi! It seems it has temporarily gone missing, unfortunately. Gabs007 noticed this a few weeks back. Someone at VC told me it will be back soon. I think that it’s being altered/improved to dovetail with other changes they’ve made. Best you can do at the moment is leave a message for buyers in the status update box on your profile page, which I think currently you can only do via the website and not the app. Only trouble is, buyers never seem to read it! You can always cancel sales if you can’t ship them in time (doesn’t affect your stats if cancelled within 5 days) but obviously that is not ideal. I’ll be glad when it’s sorted out. Hope you have a nice holiday!

I see, thanks so much for your reply! I've put my holiday dates in my status, but I agree, I don't think buyers would read it Let's hope they bring back that function back soon!

 

[Ally3210]

I finally found my bag on this site but the seller is from a Hong Kong and shows very few pictures. The site says it verifies before sending out. Is this site trustworthy? I’ve never bought from them. Poshmark has a similar bag in only a good condition considering as well. But also showing few pictures. They said they verify as well.
If Dior had not stopped selling this I would have rather purchased from the store.
Concerned and confused.
Thanks
Alli

 

[Lwy]

I bought my pre-loved Balenciaga from Vestiaire. The seller had good photos and good feedbacks, dustbag and tags included, so I was pretty confident with the authenticity.

Regarding Vestiaire veritification process, they contacted me after payment because they said the measurements of the bag were incorrect on the website. They provided me with the correct measurement and confirmed if I still want the bag before despatch. This shows they check the bag against the description by the seller, but I can't really comment on the authenticity checks they do, as that wasn't brought up so I assume it was fine.

I am in the UK and Vestiaire is one of the big players in Europe. If I use US sites I may have to pay customs so I have never used them.

 

[julia.pa]

You can always write a comment asking for more photos and the seller most likely will add a few more pictures!

I think every second hand company has a slight chance to sell fakes, they can always slip through no matter the company. I have bought from Vestiaire probably 10-15 times and never had a problem. Whenever I got my items, I got them double and triple authenticated afterwards here on TPF, as well as paid for authentication services and never had any item be questioned in authenticity. But like I said, items can always slip through.

You can also see if the Hongkong seller is a private or professional seller on Vestiaire, it says it a little further down on the items page. If it‘s a professional seller, you can return the item for free if you‘re not happy with it!

 

[Wentworth-Roth]

Anyone has been following the monumental mishap that the 10th year celebrations has been?

No, what happened?

 

[duna]

After having sold and bought many things on VC France without any problems, I have just sold a Céline Classic bag and they emailed me today saying that their "experts" thought the bag not authentic. I phoned them saying that the bag is 200% authentic since I bought it at my local Céline boutique. They said that they will re-check it. Now I'm waiting for an answer. If they stick to their first opinion and send the bag back to me I will close my account with them. I realize mistakes can happen when declaring a very good fake authentic, but declaring an authentic bag fake is beyond incompetence!

So, to update my above experience with VC, I have received an email from them today saying that they confirm their first valuation of the bag, that the bag does not comform with the brand's standards and so they are sending it back to me! This is the end of VC for me! Also, when I get my bag back, I will take it to Céline and see if they can give me some proof that I bought the bag there.

 

[rockdiva]

My answer is no, based on VC's behaviour and ordering anything from Hong Kong - in my opinion please avoid this.

I have made three purchases to date on VC and two products have arrived unacceptable. Before my most recent purchase I ordered a TopShop Unique dress which arrived with horrible alterations. VC refunded me for that.

Two weeks ago I ordered a Mulberry Alexa -- the listing was in Hong Kong. I am in the UK and delivery & customs was almost £100 of what I paid (£413 in total). The bag arrived without the long strap and there was some questionable green material around the plaque. I immediately sent it back and VC are now claiming the bag is as described and that they would not refund me. So I am complaining to PayPal to get my money back. I would never shop here again. I see now that the seller has made only two sales, joined in June 2019, and yet VC described them as a "trusted seller". Very questionable practices at work here.

 

[TKMoon]

Hi,
Can you tell if the stitching on this bag looks genuine to you? This is also on VC.
Thanks

There are a few things that caught my eye. But most significant is the stitching. I have many Marcie bags and none of them has stitching that looks like the above. Also the finish of the leather, the ID card... i left a comment raising my concerns but they simply deleted it.
Just now i have seen another black Chloe wallet on vestiaire... this one actually made me laugh. It looks as if it will be falling apart any minute as the stitching is so poorly made and to make things worse, the ' on the Chloé logo is facing the wrong direction. It's beyond my comprehension how this doesn't raise any red flag at VC's quality control.