I think they mess up quite frequently and I am not exactly a fan, but compared to Rebelle, they are golden, I am a bit worried about the direct shipping still, but so far had no issues, but then I always have a ton of pictures and usually do another quick snap before I send anything off, just in case somebody wants to do a quick switch
Vestiaire Collective experiences?
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I think they mess up quite frequently and I am not exactly a fan, but compared to Rebelle, they are golden, I am a bit worried about the direct shipping still, but so far had no issues, but then I always have a ton of pictures and usually do another quick snap before I send anything off, just in case somebody wants to do a quick switch
Thanks for sharing your experience with them, very helpful!! I'd still love to hear from a seller just to know if the shipping label provided by VC includes tracking numbers...
It does, but only when it is direct shipping the buyer gets informed, if it goes to their QC there is tracking but you never know how long they take to check...
Lately my items don't show up on my profile page, I provided them with screen shots, asked others to look at my page, same thing, yet their chat simply doesn't care or refuses to tell IT, they just fob you off and calling them, you are forever waiting for somebody to answer the phone and then it's luck of the draw if that person actually wants to look...
I sold something with direct shipping and the buyer hasn't picked it up in days, wasn't at home when they tried to deliver, so I have no idea what is going to happen...
Gotcha... thanks sooo much for your help. Its funny that VC couldn't just answer like that to me... healthy and happy new year magsmags!
Gotcha... thanks sooo much for your help. Its funny that VC couldn't just answer like that to me... healthy and happy new year magsmags!
You can always leave a message on the item page asking for the tracking, then see yourself how long it takes, mind you PF only registers it as sent once they picked it up from the post office and it is with their warehouse ready for distribution, so the seller might have sent even before, it is a real glitch
Funny thing, now the seller and the item link no longer work. When I click on the last comment she made to me it brings up an error. Just bizarre. Thanks for your advice though! Much appreciated
3 items with direct shipping, the problem with their software where I shipped next day but soft ware had a hickup still not sorted, 3 items direct shipping buyer was not in, has not picked up, some dolt apparently has a problem with the eye sight and claims looks like another size so I do a close up that the lazy staff does not put online with a generic reply...
This is becoming a joke, wish I could opt out of the direct shipping with clowns who are not in and don't pick up, items gone since the 15th of December, VC totally unhelpful
This is becoming a joke, wish I could opt out of the direct shipping with clowns who are not in and don't pick up, items gone since the 15th of December, VC totally unhelpful
Switched off offers, and some idiot wanted me to enable them for Manolo boots I am already selling for next to nothing...
Btw I think they stopped updating the website, looked at something that came up with a search so was interested what else the seller has as it was my style, her profile comes up blank, so I left a message for her, she replied that she contacted CS and they claimed I need to update my app, I am not using the app as it really causes a lot of problems with my phone, and my other half works in IT and aid apps are always a risk, regarding tracking and collecting info.
I think they simply stopped to update the website, the chat was pretty useless, stopped replying, so I tried to ring them, the woman didn't even know what a browser is and told me to look at it through Google?
It seems they simply ignore every user who uses the website? I much rather check items through the website than try to see items on the phone screen where the picture is much much smaller and you scroll forever.
I think they simply stopped to update the website, the chat was pretty useless, stopped replying, so I tried to ring them, the woman didn't even know what a browser is and told me to look at it through Google?
It seems they simply ignore every user who uses the website? I much rather check items through the website than try to see items on the phone screen where the picture is much much smaller and you scroll forever.
Gotcha... thanks sooo much for your help. Its funny that VC couldn't just answer like that to me... healthy and happy new year magsmags!
To be honest, the customer service of VC seems to be totally and utterly clueless, rang them up today due to issues with the webpage, I think speaking to a 3 year old would have made more sense. According to the announcement on the phone, their staff is specially trained, they don't quite say in what though...
Pretty much the same issue I had, I also don't want to use the app, they might not mean anything with it but apps can be quite risky and they do track everything you do, not to go too much OT but any kind of app is a surveillance system and nothing is unhackable, I am trying to keep apps to the minimum and have removed most of them from my phone.
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Yes, similar type of thing for me, when I go back to view the chat I had with the seller regarding the item, an error message pops up. Like she doesn't exist anymore. I'm just hoping the item eventually shows up to the QC office, and the seller allows them to sell it... then I can try to buy it for the 4th time....
LOL, an item I sold on the 10th of December is still showing up as pending, it was a direct shipment, apparently the buyer didn't pick it up yet VC can't tell me where it is or what is happening, just that it is "being tracked" - trained staff....
Btw I shipped it on the 11th, since it was past when the DHL shop was already closed and the website is a mess, so bringing it to the shop that is nearby is best... Not sure how long the seller has to pick it up, apparently it goes back to VC and they send it again, but no updates....
I have an item that was sold through Vestiaire Concierge service months ago (so they shipped it directly) but it still shows on my sold items list that I need to ship it. I get a warning to ship it every time I open the website or app, which is annouing! Customer service can do nothing about it so I’ve just given up.
Do you think there will ever be another site wide coupon code in the near future? I have two pricy items that I would love to buy with a nice 10% off discount, but I haven’t seen a discount in forever. I was hoping for one over the holidays!