Hi Gabs, Happy New Year! I have had same issue. Their reply does sound vaguely like a contradiction but it’s not really. They just mean the items are fully visible as usual in the listings, which is true. They are just not appearing on our individual seller profile pages on the desktop site at the moment and that is the IT problem they are sorting out. It’s not as bad as it looks unless people are only ever reaching all your items via your desktop page rather than by browsing or item/category searches or via the app. I know you don’t use the app, but a huge number of people seem to, and to set your mind at rest, the new items are showing up on our individual app profile pages, and I’m getting a normal amount of traffic on newly listed items, so this temporary glitch is not having too much effect by the look of it.
They are NOT, unless somebody is happy to use the app, which is a bloody risk, look, let just call it how it is, they are a horrible outfit and the others are even more horrid, so far nothing bad has happened to you so you like them, it is actually worse, they are useless. if you are happy to use the app, that is great, however a lot of people who might not want their privacy and data compromised will not do so, because the way they are pretty nonchalant about their website and problems does NOT inspire trust, you want to take the risk, great, people who looked into the issue will not want to do so. I am happy for you to take that risk, I am just not, but apparently unless it happens to you, it is not a real risk, you have been very lucky so far, hopefully that continues for you, for me it hasn't so I am a bit leery to sing their praise.
I am sorry, apparently all evidence to the contrary doesn't really matter until it happens to you, which is of course something totally up to you, most of us tend to have a ton of problems, out of a dreadful bunch (losing items and such) they seem to not be as bad as others, which doesn't mean they are totally horrible, but you love them, which is fine, just is not the experience most of us had. Seriously, I think they are perfectly and totally awful and the only reason why people are using them is that there are no alternatives. otherwise they would have gone bust ages ago due to lack of customer service and simply being useless.
To clarify, I would not trust them with feeding a goldfish or watering a cactus, they have shown over and over that they are useless, their software is faulty, so anybody who welcomes a bit of hacking and having their data hijacked, great, use the app, people who are aware how things work won't do. With the shoddy way the treat customer complains (again not a problem as it hasn't happened to you) to the flawed website, trusting the app and giving it access to all my data? Yeah right, I seriously don't have a hijack info and identity wish.
Btw the fact that they actually said they are aware items do not show up and then claim they are still visible is not a contradiction? Really? I mean isn't that like "We are aware that your light doesn't work but you should still be able to see in the dark?" I know you don't work for them but the excuses you make up for them are really really straining everything, if items do not show up, they are not visible, simple as that
Hi Gabs, Happy New Year! I have had same issue. Their reply does sound vaguely like a contradiction but it’s not really. They just mean the items are fully visible as usual in the listings, which is true. They are just not appearing on our individual seller profile pages on the desktop site at the moment and that is the IT problem they are sorting out. It’s not as bad as it looks unless people are only ever reaching all your items via your desktop page rather than by browsing or item/category searches or via the app. I know you don’t use the app, but a huge number of people seem to, and to set your mind at rest, the new items are showing up on our individual app profile pages, and I’m getting a normal amount of traffic on newly listed items, so this temporary glitch is not having too much effect by the look of it.
Btw if items are not visible to your followers, the people who buy from you regularly because they like your style and have the same size, how is that "not a bad thing"?
Honestly, do they have to kill your cat before you believe they are not the 2nd coming and the site is really horrible and the customer service is more than worthless?
Somebody who a couple of posts ago was terrified of giving banking info to a page due to security concerns is all of a sudden is not worried about the data and access an app has? Something that can basically track you where you go, what you have on your phone or iPad?
As you not having had any drop off in interest, oddly enough my new items, pretty much this season do not get any likes, I guess that it is due to the visibility that simply doesn't happen? Sorry, an international webpage should have their IT updated, they should have customer support not only in name (when in reality it is some clueless bot or a primary school child who has no idea what is going on) but they want people to trust them with high value items? Hmmm where is the problem? Seems like if an electrician can't change a fuse, would you trust them to rewire your house? I wouldn't but then again, if you would, that is cool with me, because it is not my house that would burn down, I would only have an issue if I live near you and my house might catch fire too
