Just for the record before I pop off for a while, historically I’ve had the occasional gripe but very few actual problems with VC over hundreds of transactions, and I will continue to buy and sell there. There may be some teething problems with their big expansion and revamp of services because it’s become very complex, but I’m finding it’s getting ironed out and there have been quite a lot of improvements removing some of the problems we all used to dislike. Can’t say I’m too worried! Every business causes some dissatisfaction but mostly works ok. I approach customer service bearing in mind possible language/culture barriers and allow them time to escalate to another dept when appropriate and they’ve always sorted out any issue (and yes, even when I was new and at the bottom of the rankings with nothing very special to sell). I’m happy enough with VC.
Bye ladies, I’m off for a while and I’ll also be suspending my selling for a month or two; there’s a family crisis and I have to go away to give my support. On the plane later today or at least off to stay at the airport for a horribly early start tomorrow!
Hope all goes well for everyone.
You were extremely lucky, as I said all those stories and the experience of my neighbour, my "pink" shoes (nude is so not pink, apparently they are colour blind to boot), the fact that it is always the problem of another department and nothing gets done, I am really really holding off at the moment, I had high hopes and for a while it looked great but if it is half baked, the time it takes them is their problem, as a buyer and seller, I expect a bit better, not the fobbing off. As for language problems, if they are an international site, again their problem and for them to sort out, it's their business.
Why on earth do they have a phone line if it doesn't even work or you call and they tell you one thing and do another?
I am really hoping for a few more sites but the ones who actually do the job, the changes they made would be quite good if they'd work, if people's stuff gets lost there, why on earth send it?
Let's face it, they made changes because they lost business, not because they are so nice, but with half baked software and people who just don't care, I can't really see them getting the marketing share back with the way they are handling it.
The issue with the tracking is well known, noticed that a few times that in tracking it shows up days later after I actually dropped it off, they supply the label, so they tell you who to use, for them to sort it out, but their phone drones are not interested at all, so why have them at all?
Crazy!! 