Vestiaire Collective experiences?

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When VC sends a DHL label, I don’t have one right now, but I think from memory it doesn’t show up until I use the waybill number to book the collection in with DHL either over the phone or online, or take it to a DHL drop off point, at which point it will say “Shipment information received”, then “Shipment picked up” once the driver takes and scans it. Before booking the collection or dropping off, if I remember correctly, you’ll get something like “Your tracking query returned no results” on the tracking/waybill number until that point. It’s a different thing to the problem Gabs was having with the DHL system sometimes not taking the waybill number, that was a collection booking issue, not a tracking issue, I think?

It is both, with DHL I can't seem to book online and their phone service is a disaster, so I take it to the shop that's nearby, then often the tracking doesn't work...

VC is also super super slow, they got an item since Thursday, tracking on ParcelForce shows it was delivered to them, they send me reminders, now crazy person is back, I had 2 dresses that were almost identical, you know the stuff where you go "Oh yes, this is so me and I want a spare one" and then you get an allergy to cashmere, one sold within 3 hours of it being live, so I put the other one on as well and get the "Please lower your price" with a suggestion of 60, errr for a Balenciaga dress that was never worn, had tags and where the almost same one (just different length sleeves and worn twice) sold for 250 in a heartbeat? I think one of their online people is a total loon, left over when people didn't want to list due to the price dumping. Usually not much of an issue with them, they tend to accept reasonable listings, but if loonybin is working, you can tell. That person must be costing them so much business, I tend to lower my price then by just 1 and it usually gets accepted
 
I don’t use FedEx so I don’t know about them, but how it registers in the system just varies a lot between couriers.


Using VC’s labels from the UK, tracking information doesn’t start on Parcel Force labels with their tracking numbers until Parcel Force come to pick up the package from the Post Office where you drop it - which can be up to a couple of days if it’s at the weekend. So it’s normal there to get a “Package not found” message or similar at that point, until they pick up, unless you’ve gone to a main Post Office where they seem to pass things straight out to Parcel Force. You get a Post Office receipt when you hand it over but no tracking yet.


When VC sends a DHL label, I don’t have one right now, but I think from memory it doesn’t show up until I use the waybill number to book the collection in with DHL either over the phone or online, or take it to a DHL drop off point, at which point it will say “Shipment information received”, then “Shipment picked up” once the driver takes and scans it. Before booking the collection or dropping off, if I remember correctly, you’ll get something like “Your tracking query returned no results” on the tracking/waybill number until that point. It’s a different thing to the problem Gabs was having with the DHL system sometimes not taking the waybill number, that was a collection booking issue, not a tracking issue, I think?
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I only compare how it used to be with Fedex labels provided by VC and what I have now.
it used to show that the label was created, I could see the sender's information, planned day of shipment and delivery etc.
the question is not how it works with Fedex in common, but how it works with VC Fedex labels. I always could see some information even when the package is not shipped. Now it shows that the tracking number can't be found which is very unusual. not for Fedex itself, but for VC labels. so I wonder if there are some changes in their label creation routine or if they forgot to activate / register my particular label.
 
Oh Gabs, so sorry. I knew he was ill; I’m sad this is how it worked out. It’s such an awful wrench but of course we have to do the right thing by them. I have never had a dog, but I have had cats and other pets, and you miss them desperately when they go. I’m sure you made Monty a very happy soul for all the time he was with you. And I hope you are recovered from the dip in your health. Things seem to come along all at once sometimes. Love to you, your husband, Harvey and his cat-in-charge x

Tbh I got so scared when they told me it might be Addison's and need to take hydrocortisol, I thought I would balloon (had a bad experience with cortisone as a teenager after an accident with a head wound) and it would upset the whole balance of everything, so I tried to ignore it and play ostrich, the excuses I found for shaking and fainting, I basically lived on glucose tablets to avoid falling over and ate insane amounts of licorice, then at one point every crease on my skin turned really dark (like somebody putting fake bake on and it totally sinks into the skin) and I shed skin in layers so I ended up looking like a mummy ready to crack, H had read up on it, called my endo who said "A&E NOW or it will be a crisis" and luckily there was a very sweet nurse there who has it herself, she explained that if you take the meds, it can be kept in check, that it won't turn me into a massive blob as with Addison's you don't get the cortisone side effects, as it just replaces what your body doesn't produce and stops you from burning off all the blood sugar. It is under control now, I know that I need to drink a ton of water, and that for me salt is actually good, that I have to have regular small meals through the day and if there is something like losing Monty, I need to double up the dose, same as when I am getting a cold or anything. Inconvenient but doable, time to put the big girl panties on be a "girlie swot" and deal with it.

Of course I am still missing Montyboos, but we gave him a lot of good years and there was nothing else we could have done for him, and since Harvey is now super clingy because he misses the company of his friend and stroppy feline overlord is fickle and only lets himself be nuzzled by his dog slave when it suits him, I'm usually dealing with 45 kilos of Dobie trying to be a lapdog and needing hugs. His behaviour has totally changed, even dogs he never liked and where they grumbled at each other when they saw each other, he is now trying to befriend. It must be much harder for him, we can understand what happened, for him he's all of a sudden alone.

Losing a pet and dealing with the grief is the price we pay for their unconditional love, and if I am honest, I rather bury them than worry about leaving them behind and not knowing if somebody is going to care for them.
 
I only compare how it used to be with Fedex labels provided by VC and what I have now.
it used to show that the label was created, I could see the sender's information, planned day of shipment and delivery etc.
the question is not how it works with Fedex in common, but how it works with VC Fedex labels. I always could see some information even when the package is not shipped. Now it shows that the tracking number can't be found which is very unusual. not for Fedex itself, but for VC labels. so I wonder if there are some changes in their label creation routine or if they forgot to activate / register my particular label.
Do you know if it shows up once you’ve booked the collection? I know basically that’s the question you’re asking because you want the reassurance after your precious FedEx one went missing with no tracking in collection, but that sounds like it could be a problem with the single driver at FedEx, who should really sort that out for you because it seems really strange that the driver hasn’t been seen since by you.

If tracking now does show as soon as collection or drop off occurs and if as you think it might be the case that it’s a change in the way VC and Fedex work together, and not a change in the way Fedex works with all return labels (I notice that all the labels I get from VC are classified by the couriers as a ‘returns’ service), I’m wondering if either VC or FedEx have changed what they do to match what happens here with the DHL and Post Office labels for a logistical reason?

The label gets generated immediately an item is sold. If it shows up in tracking as soon as the label is created, and then the seller doesn’t ship (as some annoying sellers do) or cancels the order, then there’s some tracking hanging in mid air in perpetuity and it might be difficult for the system to be programmed not to recognise that package as ‘on the way’ in the item tracking on VC itself, when other couriers only show tracking when a collection is booked or an item is physically collected. So my guess would be they have done this to keep non-shipped packages off the system, and keep the VC item tracking in line across all couriers, and it could have been done by either VC or FedEx to keep it tidier. It could be coinciding with VC’s introduction of the direct shipping programme, which has probably meant a more complex tracking situation overall for them and may have prompted a rationalisation of the programming?

I think if you’re worried that the same thing as before will happen with FedEx then the answer is to use the label, but insist the courier scans the package at your door and shows you the tracking has begun, or if they won’t (and I think I’d complain to FedEx about it if they do that because it totally undermines the security of the service) I’d ‘politely’ take a photo of me handing over of the package to the courier, or take a discreet video on my phone as proof if something goes missing.

It’s an awful thing to lose out on two expensive items as you have, with little chance of resolution, extremely bad luck. I think I’d be taking it higher at FedEx on the first one. If the package was collected by their driver but he didn’t scan, they are failing to protect you from a dishonest employee and, unlike the USPS delivery where it’s unfortunately hard to see what happened at the other end, it’s a situation where someone you know physically handed over the item, and that is solid evidence FedEx did something wrong. I don’t think I’d leave it at them saying they have no proof it was handed over, when the exact problem is that their driver did not give you that proof.

I sympathise though and get it if you’ve got too much else going on to chase it much; I’ve let things go on occasion with other companies for that sort of reason.
 
Tbh I got so scared when they told me it might be Addison's and need to take hydrocortisol, I thought I would balloon (had a bad experience with cortisone as a teenager after an accident with a head wound) and it would upset the whole balance of everything, so I tried to ignore it and play ostrich, the excuses I found for shaking and fainting, I basically lived on glucose tablets to avoid falling over and ate insane amounts of licorice, then at one point every crease on my skin turned really dark (like somebody putting fake bake on and it totally sinks into the skin) and I shed skin in layers so I ended up looking like a mummy ready to crack, H had read up on it, called my endo who said "A&E NOW or it will be a crisis" and luckily there was a very sweet nurse there who has it herself, she explained that if you take the meds, it can be kept in check, that it won't turn me into a massive blob as with Addison's you don't get the cortisone side effects, as it just replaces what your body doesn't produce and stops you from burning off all the blood sugar. It is under control now, I know that I need to drink a ton of water, and that for me salt is actually good, that I have to have regular small meals through the day and if there is something like losing Monty, I need to double up the dose, same as when I am getting a cold or anything. Inconvenient but doable, time to put the big girl panties on be a "girlie swot" and deal with it.

Of course I am still missing Montyboos, but we gave him a lot of good years and there was nothing else we could have done for him, and since Harvey is now super clingy because he misses the company of his friend and stroppy feline overlord is fickle and only lets himself be nuzzled by his dog slave when it suits him, I'm usually dealing with 45 kilos of Dobie trying to be a lapdog and needing hugs. His behaviour has totally changed, even dogs he never liked and where they grumbled at each other when they saw each other, he is now trying to befriend. It must be much harder for him, we can understand what happened, for him he's all of a sudden alone.

Losing a pet and dealing with the grief is the price we pay for their unconditional love, and if I am honest, I rather bury them than worry about leaving them behind and not knowing if somebody is going to care for them.
You’ve had a lot of bad luck with your health. I hope with taking the steroids etc now it really improves for you. x
 
Same here! I try to be really careful with my listings and read over the text multiple times before submitting, but I still feel like every third or fourth item I end up emailing customer service to make a change to the listing description because I have some missing detail!
I do that and wince at how fed up they must be getting with me doing it! I expect we’re not the only ones though, in reality. Better correct it than be left with a problem at QC because of a tiny error.
 
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Do you know if it shows up once you’ve booked the collection? I know basically that’s the question you’re asking because you want the reassurance after your precious FedEx one went missing with no tracking in collection, but that sounds like it could be a problem with the single driver at FedEx, who should really sort that out for you because it seems really strange that the driver hasn’t been seen since by you.

If tracking now does show as soon as collection or drop off occurs and if as you think it might be the case that it’s a change in the way VC and Fedex work together, and not a change in the way Fedex works with all return labels (I notice that all the labels I get from VC are classified by the couriers as a ‘returns’ service), I’m wondering if either VC or FedEx have changed what they do to match what happens here with the DHL and Post Office labels for a logistical reason?

The label gets generated immediately an item is sold. If it shows up in tracking as soon as the label is created, and then the seller doesn’t ship (as some annoying sellers do) or cancels the order, then there’s some tracking hanging in mid air in perpetuity and it might be difficult for the system to be programmed not to recognise that package as ‘on the way’ in the item tracking on VC itself, when other couriers only show tracking when a collection is booked or an item is physically collected. So my guess would be they have done this to keep non-shipped packages off the system, and keep the VC item tracking in line across all couriers, and it could have been done by either VC or FedEx to keep it tidier. It could be coinciding with VC’s introduction of the direct shipping programme, which has probably meant a more complex tracking situation overall for them and may have prompted a rationalisation of the programming?

I think if you’re worried that the same thing as before will happen with FedEx then the answer is to use the label, but insist the courier scans the package at your door and shows you the tracking has begun, or if they won’t (and I think I’d complain to FedEx about it if they do that because it totally undermines the security of the service) I’d ‘politely’ take a photo of me handing over of the package to the courier, or take a discreet video on my phone as proof if something goes missing.

It’s an awful thing to lose out on two expensive items as you have, with little chance of resolution, extremely bad luck. I think I’d be taking it higher at FedEx on the first one. If the package was collected by their driver but he didn’t scan, they are failing to protect you from a dishonest employee and, unlike the USPS delivery where it’s unfortunately hard to see what happened at the other end, it’s a situation where someone you know physically handed over the item, and that is solid evidence FedEx did something wrong. I don’t think I’d leave it at them saying they have no proof it was handed over, when the exact problem is that their driver did not give you that proof.

I sympathise though and get it if you’ve got too much else going on to chase it much; I’ve let things go on occasion with other companies for that sort of reason.

thanks for your support and advises! I will certainly make sure that the Fedex worker scans it.

Do you know if it shows up once you’ve booked the collection? - no, it used to show up once they generated a label, and now it doesn't. when I tried to explain the difference to VC on the phone, their customer support representative (who could hardly speak English) just didn't get what I want from her and what exactly is wrong:)
 
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Do you know if it shows up once you’ve booked the collection? I know basically that’s the question you’re asking because you want the reassurance after your precious FedEx one went missing with no tracking in collection, but that sounds like it could be a problem with the single driver at FedEx, who should really sort that out for you because it seems really strange that the driver hasn’t been seen since by you.

If tracking now does show as soon as collection or drop off occurs and if as you think it might be the case that it’s a change in the way VC and Fedex work together, and not a change in the way Fedex works with all return labels (I notice that all the labels I get from VC are classified by the couriers as a ‘returns’ service), I’m wondering if either VC or FedEx have changed what they do to match what happens here with the DHL and Post Office labels for a logistical reason?

The label gets generated immediately an item is sold. If it shows up in tracking as soon as the label is created, and then the seller doesn’t ship (as some annoying sellers do) or cancels the order, then there’s some tracking hanging in mid air in perpetuity and it might be difficult for the system to be programmed not to recognise that package as ‘on the way’ in the item tracking on VC itself, when other couriers only show tracking when a collection is booked or an item is physically collected. So my guess would be they have done this to keep non-shipped packages off the system, and keep the VC item tracking in line across all couriers, and it could have been done by either VC or FedEx to keep it tidier. It could be coinciding with VC’s introduction of the direct shipping programme, which has probably meant a more complex tracking situation overall for them and may have prompted a rationalisation of the programming?

I think if you’re worried that the same thing as before will happen with FedEx then the answer is to use the label, but insist the courier scans the package at your door and shows you the tracking has begun, or if they won’t (and I think I’d complain to FedEx about it if they do that because it totally undermines the security of the service) I’d ‘politely’ take a photo of me handing over of the package to the courier, or take a discreet video on my phone as proof if something goes missing.

It’s an awful thing to lose out on two expensive items as you have, with little chance of resolution, extremely bad luck. I think I’d be taking it higher at FedEx on the first one. If the package was collected by their driver but he didn’t scan, they are failing to protect you from a dishonest employee and, unlike the USPS delivery where it’s unfortunately hard to see what happened at the other end, it’s a situation where someone you know physically handed over the item, and that is solid evidence FedEx did something wrong. I don’t think I’d leave it at them saying they have no proof it was handed over, when the exact problem is that their driver did not give you that proof.

I sympathise though and get it if you’ve got too much else going on to chase it much; I’ve let things go on occasion with other companies for that sort of reason.

also I am not sure that now the pickup service for return labels will work at all, how can Fedex know it's a return pre-paid label if they don't have any information about it? I was trying to order pick up for Friday, nobody showed up. I don't know if it's a coincidence (sometimes I have to order pickup 2 or 3 days before they come), or if they came for a reason I mentioned above. I will try Monday and let you all know if it worked and if it tracked properly after picking up.
 
thanks for your support and advises! I will certainly make sure that the Fedex worker scans it.

Do you know if it shows up once you’ve booked the collection? - no, it used to show up once they generated a label, and now it doesn't. when I tried to explain the difference to VC on the phone, their customer support representative (who could hardly speak English) just didn't get what I want from her and what exactly is wrong:smile:
It’s true sometimes things get lost in translation!
I understand tracking used to show up when they generated the label, though what I mean really is they may have changed that, to be more accurate for VC’s systems, because the label being generated happens the moment the item is sold, and does not in itself mean a collection is booked (or even that the seller is ever going to ship the item), or at least that’s the case with with DHL and Parcel Force or UPS. So I think maybe that is a possible point something shows up for you on tracking now: as something like ‘Shipment information received’, after you have contacted FedEx to book your collection, or taken to a FedEx drop-off point? Maybe this is a change from how it used to work for you. If it doesn’t show up then it should show up once scanned by the driver, I imagine .... anyone here use the FedEx service for this and can enlighten us?

it won’t necessarily be the same service format as FedEx has with other companies and VC could have changed the FedEx service they use if tracking previously showed as soon as a label was generated because it doesn’t accurately reflect the status of a shipment that might not be shipped by the seller, I guess.

I wouldn’t actually ever expect to see tracking only because a label has been generated on a third party’s account such as VC’s.
 
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also I am not sure that now the pickup service for return labels will work at all, how can Fedex know it's a return pre-paid label if they don't have any information about it? I was trying to order pick up for Friday, nobody showed up. I don't know if it's a coincidence (sometimes I have to order pickup 2 or 3 days before they come), or if they came for a reason I mentioned above. I will try Monday and let you all know if it worked and if it tracked properly after picking up.
FedEx has all the information of the type of label being generated because of VC having an account with them, if it’s VC’s label, and they have that particular arrangement with VC for that type of service, and the number on the label is allocated to the shipment (but not activated until I’ve arranged collection or drop-off). In the UK those labels appear as return labels just because VC has set up its account that way in collaboration with DHL or other courier. I don’t know if their arrangement with FedEx is the same, but it’ll be some set-up which accommodates the general kind of services FedEx offers and what has been negotiated with VC, I imagine.

The booking issue you had, I guess, is a FedEx issue. Hope it all goes ok and look forward to hearing the progress :tup:
 
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Hello!
Does anyone know if VC still offers payment plans? I don't see the option or info available anywhere on the website. I saw that on page 1 they used to offer payment plans but that was in 2012 lol.
Thanks in advance!
 
Hello!
Does anyone know if VC still offers payment plans? I don't see the option or info available anywhere on the website. I saw that on page 1 they used to offer payment plans but that was in 2012 lol.
Thanks in advance!

I looked, they seem to still do it

https://www.vestiairecollective.com/financing.shtml

However their telephone helpline drives me nuts, somebody bought an item but wanted it to shipped to a different address, rang them up to say I am OK printing out the label again but I am only using the address label they provide, can they check with the buyer (not shipping to some address that isn't provided by VC) and the woman on the phone spoke such rudimentary English, I thought we can try French, she wasn't French, we ended up settling on Spanish, she said she is going to check, I should hang on, then hung up.... What the hell?
 
I looked, they seem to still do it

https://www.vestiairecollective.com/financing.shtml

However their telephone helpline drives me nuts, somebody bought an item but wanted it to shipped to a different address, rang them up to say I am OK printing out the label again but I am only using the address label they provide, can they check with the buyer (not shipping to some address that isn't provided by VC) and the woman on the phone spoke such rudimentary English, I thought we can try French, she wasn't French, we ended up settling on Spanish, she said she is going to check, I should hang on, then hung up.... What the hell?
Aargh. Maybe it got cut off by mistake?

I’d cancel the sale. VC is very unlikely to be able/happy to provide a different label, it’s all automatically generated and I doubt they’ll be happy to override it even if they can. I’d just tell the buyer you can only ship to the address on the account at the time of sale. If they are not happy with that, cancel. It’s dodgy for the buyer to ask otherwise. Could even be somebody using someone else’s account. You won’t lose your badge for cancelling the sale as long as you cancel within 5 days of the purchase.
 
Hello!
Does anyone know if VC still offers payment plans? I don't see the option or info available anywhere on the website. I saw that on page 1 they used to offer payment plans but that was in 2012 lol.
Thanks in advance!
I can see the ‘Splitit’ option for instalments via MasterCard or Visa credit cards on some items and you can click for more info too.
 
Aargh. Maybe it got cut off by mistake?

I’d cancel the sale. VC is very unlikely to be able/happy to provide a different label, it’s all automatically generated and I doubt they’ll be happy to override it even if they can. I’d just tell the buyer you can only ship to the address on the account at the time of sale. If they are not happy with that, cancel. It’s dodgy for the buyer to ask otherwise. Could even be somebody using someone else’s account. You won’t lose your badge for cancelling the sale as long as you cancel within 5 days of the purchase.

Sending it to the address provided, same town, it might be she wanted it delivered somewhere else
 
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