When VC sends a DHL label, I don’t have one right now, but I think from memory it doesn’t show up until I use the waybill number to book the collection in with DHL either over the phone or online, or take it to a DHL drop off point, at which point it will say “Shipment information received”, then “Shipment picked up” once the driver takes and scans it. Before booking the collection or dropping off, if I remember correctly, you’ll get something like “Your tracking query returned no results” on the tracking/waybill number until that point. It’s a different thing to the problem Gabs was having with the DHL system sometimes not taking the waybill number, that was a collection booking issue, not a tracking issue, I think?
It is both, with DHL I can't seem to book online and their phone service is a disaster, so I take it to the shop that's nearby, then often the tracking doesn't work...
VC is also super super slow, they got an item since Thursday, tracking on ParcelForce shows it was delivered to them, they send me reminders, now crazy person is back, I had 2 dresses that were almost identical, you know the stuff where you go "Oh yes, this is so me and I want a spare one" and then you get an allergy to cashmere, one sold within 3 hours of it being live, so I put the other one on as well and get the "Please lower your price" with a suggestion of 60, errr for a Balenciaga dress that was never worn, had tags and where the almost same one (just different length sleeves and worn twice) sold for 250 in a heartbeat? I think one of their online people is a total loon, left over when people didn't want to list due to the price dumping. Usually not much of an issue with them, they tend to accept reasonable listings, but if loonybin is working, you can tell. That person must be costing them so much business, I tend to lower my price then by just 1 and it usually gets accepted