Vestiaire Collective experiences?

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hi! I sold an item on VC, shipping from US. when I try to track the fedex label they provided me, it says This tracking number cannot be found, please check the number or contact the sender.
usually when I track their labels, I can see the address, the shipping time etc even before I ship. this time it looks like they didn't activate it and that it doesn't exist in Fedex system at all. I contacted VC, and they provided me the new one, which also cannot be tracked.
so my question is - can you please check your fedex tracking numbers of the items you haven't shipped yet? does it show that the tracking number cannot be found too? or does it show some basic info like the address and delivery time?
maybe it's just something new and now the tracking only shows information after it's scanned.
I am just scared that when I ship it, the package will be gone and fedex.com will not show it as sent.

Have you tried calling the customer service of FEDEX or calling VC? I had those issues in the past with DHL and they could sort it out really quick.
 
Have you tried calling the customer service of FEDEX or calling VC? I had those issues in the past with DHL and they could sort it out really quick.
I contacted VC, and they provided me the new one, which also cannot be tracked. I don't think Fedex can do anything at this point till they see any movement. Maybe I'm just overreacting and it's gonna be ok when Fedex carrier comes to pick the package and scans it.
 
the problem is that when I used to sell something before and tracked provided label, it said that the label created, it showed the sender's and recipient's address and planned delivery day even BEFORE I shipped. when I track the label they provided me now, it shows that the number cannot be found. I can't even order free return pick-up I guess as I don't have any evidence that it is a return label generated by receiver.

I tried to explain them really hard on the phone, but they didn't understand what I say, what's the problem, and what's wrong with the label. they just shipped another one that's number also cannot be found.
 
the problem is that when I used to sell something before and tracked provided label, it said that the label created, it showed the sender's and recipient's address and planned delivery day even BEFORE I shipped. when I track the label they provided me now, it shows that the number cannot be found. I can't even order free return pick-up I guess as I don't have any evidence that it is a return label generated by receiver.

I tried to explain them really hard on the phone, but they didn't understand what I say, what's the problem, and what's wrong with the label. they just shipped another one that's number also cannot be found.

I had that issue with DHL here in the UK, so I simply brought it to the shop, I had the same issue with the number not working, when I called them forever in the waiting line. I would call Fedex, sometimes if they update stuff, things just don't work, I also get terribly nervous if I can't track stuff online.
 
I had that issue with DHL here in the UK, so I simply brought it to the shop, I had the same issue with the number not working, when I called them forever in the waiting line. I would call Fedex, sometimes if they update stuff, things just don't work, I also get terribly nervous if I can't track stuff online.

this year VC lost my packages twice during one month, so I totally get why you're nervous. First problem was with Fedex - their carrier took the package and didn't scan it. my sister gave the package as I was out, so I couldn't control it. it never appeared and was never delivered:( that was $1300 Valentino bag. I never found it and Fedex refused to assist cause I didn't have any proofs of shipment, and that carrier never appeared again. Second time it was a pair of $500 shoes that I shipped it by myself using USPS as it was right after the first loss and I was scared to use Fedex. VC allows to use your own labels. so it was scanned, and it was delivered, but VC said they never received it though tracking said they did. they refused to compensate as it was my own label.
 
this year VC lost my packages twice during one month, so I totally get why you're nervous. First problem was with Fedex - their carrier took the package and didn't scan it. my sister gave the package as I was out, so I couldn't control it. it never appeared and was never delivered:sad: that was $1300 Valentino bag. I never found it and Fedex refused to assist cause I didn't have any proofs of shipment, and that carrier never appeared again. Second time it was a pair of $500 shoes that I shipped it by myself using USPS as it was right after the first loss and I was scared to use Fedex. VC allows to use your own labels. so it was scanned, and it was delivered, but VC said they never received it though tracking said they did. they refused to compensate as it was my own label.

I always use their label, here it is ParcelForce (via the post office) or DHL for direct shipping or items over 150, with PF you bring it to the post office and you get a receipt and with DHL, I now always bring it to the shop (one nearby) and ask for a signed receipt.

If you used UPS and somebody signed for it, can't you sue them? I understand that they do not take responsibility for items lost in transit if you use your own label, but since it was received and signed by somebody, you can actually provide evidence that they got it.
 
they don't care, they said they don't have it and stopped answering my e-mails. lesson learned:sad:
p.s. maybe I could sue them, but that was a wrong moment in my life to deal with it and I let it go. wasn't ready for extra stress in my life

If you have evidence and take it to a small court, it doesn't matter if they care or not, I assume that somebody there possibly nicked it, which is then their problem
 
Actually just very briefly checking on the progress of the house in France, but lost one of our dogs, what they thought was a vaccination resistant strain of kennel cough turned out to be a very aggressive lung cancer, he first really recovered well on antibiotics and steroids, then had a sudden relapse, such horrendous pleurisy that we grabbed him in the middle of the night and went to the emergency vet, they drained half a liter from his lungs and wanted to continue this for the next few days, we decided to bring him to our vet in the morning, as we suspected the emergency vet was more thinking about the 2K for the day and the treatment on top of it, our vet said it will be kinder to let him go as there is never a good outcome and it had filled up again, so we did that. No point making them suffer if there is no recovery, then a brief stint in the hospital with an adrenal crisis for myself. So I wasn't feeling to "up" for chatting and mainly just mopping around missing Monty and comforting hubby who also went a bit to pieces and Harvey who really misses his pal and has now decided to adopt the cat as his feline overlord and companion.
So sorry Gabs!!
 
hi! I sold an item on VC, shipping from US. when I try to track the fedex label they provided me, it says This tracking number cannot be found, please check the number or contact the sender.
usually when I track their labels, I can see the address, the shipping time etc even before I ship. this time it looks like they didn't activate it and that it doesn't exist in Fedex system at all. I contacted VC, and they provided me the new one, which also cannot be tracked.
so my question is - can you please check your fedex tracking numbers of the items you haven't shipped yet? does it show that the tracking number cannot be found too? or does it show some basic info like the address and delivery time?
maybe it's just something new and now the tracking only shows information after it's scanned.
I am just scared that when I ship it, the package will be gone and fedex.com will not show it as sent.

I contacted VC, and they provided me the new one, which also cannot be tracked. I don't think Fedex can do anything at this point till they see any movement. Maybe I'm just overreacting and it's gonna be ok when Fedex carrier comes to pick the package and scans it.

the problem is that when I used to sell something before and tracked provided label, it said that the label created, it showed the sender's and recipient's address and planned delivery day even BEFORE I shipped. when I track the label they provided me now, it shows that the number cannot be found. I can't even order free return pick-up I guess as I don't have any evidence that it is a return label generated by receiver.

I tried to explain them really hard on the phone, but they didn't understand what I say, what's the problem, and what's wrong with the label. they just shipped another one that's number also cannot be found.

I don’t use FedEx so I don’t know about them, but how it registers in the system just varies a lot between couriers.


Using VC’s labels from the UK, tracking information doesn’t start on Parcel Force labels with their tracking numbers until Parcel Force come to pick up the package from the Post Office where you drop it - which can be up to a couple of days if it’s at the weekend. So it’s normal there to get a “Package not found” message or similar at that point, until they pick up, unless you’ve gone to a main Post Office where they seem to pass things straight out to Parcel Force. You get a Post Office receipt when you hand it over but no tracking yet.


When VC sends a DHL label, I don’t have one right now, but I think from memory it doesn’t show up until I use the waybill number to book the collection in with DHL either over the phone or online, or take it to a DHL drop off point, at which point it will say “Shipment information received”, then “Shipment picked up” once the driver takes and scans it. Before booking the collection or dropping off, if I remember correctly, you’ll get something like “Your tracking query returned no results” on the tracking/waybill number until that point. It’s a different thing to the problem Gabs was having with the DHL system sometimes not taking the waybill number, that was a collection booking issue, not a tracking issue, I think?

this year VC lost my packages twice during one month, so I totally get why you're nervous. First problem was with Fedex - their carrier took the package and didn't scan it. my sister gave the package as I was out, so I couldn't control it. it never appeared and was never delivered:sad: that was $1300 Valentino bag. I never found it and Fedex refused to assist cause I didn't have any proofs of shipment, and that carrier never appeared again. Second time it was a pair of $500 shoes that I shipped it by myself using USPS as it was right after the first loss and I was scared to use Fedex. VC allows to use your own labels. so it was scanned, and it was delivered, but VC said they never received it though tracking said they did. they refused to compensate as it was my own label.

Oh, what a disaster. I’m really sorry you lost out so badly with those two parcels. I think the difficulty with it is that in neither case is it possible to be definitive that it was VC that lost the parcel?


They should and do take responsibility if one disappeared on their label, but they’d say it’s the sender’s responsibility first to ensure they get a proof of shipping, or there’s no evidence it did disappear after shipping and they can’t claim on their insurance. I now always make sure I see the item scanned at collection, I (nicely) won’t let the courier go till they’ve scanned it in front of me or given me/signed a receipt. If it’s a Parcel Force label, I don’t like the time lag at the Post Office before Parcel Force picks up from there and the tracking begins, but at least I get a basic Post Office receipt. All very frustrating though. I would think that with a good, regular customer/seller they ought to use a little discretion and trust you and make a goodwill gesture, but I don’t suppose they are obliged to, and we just don’t know how many people they get trying it on. (ETA: Which I am absolutely in no way implying that you were!!)


The second instance shows the unfortunate worst case scenario with not using their label. I can understand not trusting FedEx (I do not trust UPS an inch), and I’ve sometimes thought of using/been tempted to use my own more trusted method for making returns to online retailers, but the minute you don’t use the label VC supplies, they’re no longer responsible, it’s not on their insurance. So get VC’s label, get proof of collection or dropping off, then it’s their responsibility if the item gets lost and you’ll still get paid. That signature sadly in reality doesn’t prove it was delivered there - and I agree it should mean that - but if it had been on their label, they’d have had to take responsibility for it and chase it up with their shipping insurance. You got caught in between USPS and VC, and using your own label absolves VC of the responsibility, unfortunately. Every company that takes returns always stipulates that if you don’t use their label, it’s your responsibility, so I’d never risk it. Those labels they send have all the item references necessary for the next stage in the process on them, and I imagine their warehouse is pretty massive and busy, so anything that arrives outside the system is more at risk of getting lost. I’m not sure that VC could be held legally responsible even if a rogue employee signed and took the parcel; that would be an individual criminal thing rather than VC’s responsibility, I would think? Whether the employee could be considered representative of them when committing a criminal act (only conjecture such a thing could have happened)? Or at the very least a grey area. I’ve actually had UPS claim on more than one occasion they have my signature when they’ve just left a parcel on my doorstep when I wasn’t even in. They just did a squiggle. Someone could just as easily have signed and taken the parcel away, so it could be the courier who did it, or the courier left it impatiently (like UPS round here), left it outside a door, someone else took it. It happens. You’d think it wouldn’t be worth them risking their job, but who knows. The advantage of using the label supplied is that it’s their responsibility after that, so long as you have your proof of shipping.


You’ve had a couple of really unfortunate experiences there but I think it’s the exception rather than the rule. I’ve sent dozens and dozens of items to VC now using their labels, and never has a single one gone missing. A small order of mine went missing in the French postal system once on the way from the seller, and they promptly contacted me and refunded.
 
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Hahahaha! That’s right, we are kindred spirits! Painkillers and late nights do not lead to giving good advice or to practical designer purchases. When I read over my comment in the light of day I had no idea what I was thinking, but I’m so glad you came in time to give good information!
I can’t take the credit for that, @MoncaM did the honours! I was too busy hoping you were right ... !

I keep putting items up on VC and realising I’ve made crazy mistakes in the description - nothing misleading, just things that make me sound totally insane. Well, I expect I am really, I spend SO much time trying to make sure I’ve sorted out EVERY detail and got EVERYTHING exactly sussed out both here and on my VC listings, it’s bound to spill over into insanity sometime ;) Or do you ever have those times where you didn’t notice you’d left something really embarrassing in the background of an item photo ... ? :shocked:
 
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Actually just very briefly checking on the progress of the house in France, but lost one of our dogs, what they thought was a vaccination resistant strain of kennel cough turned out to be a very aggressive lung cancer, he first really recovered well on antibiotics and steroids, then had a sudden relapse, such horrendous pleurisy that we grabbed him in the middle of the night and went to the emergency vet, they drained half a liter from his lungs and wanted to continue this for the next few days, we decided to bring him to our vet in the morning, as we suspected the emergency vet was more thinking about the 2K for the day and the treatment on top of it, our vet said it will be kinder to let him go as there is never a good outcome and it had filled up again, so we did that. No point making them suffer if there is no recovery, then a brief stint in the hospital with an adrenal crisis for myself. So I wasn't feeling to "up" for chatting and mainly just mopping around missing Monty and comforting hubby who also went a bit to pieces and Harvey who really misses his pal and has now decided to adopt the cat as his feline overlord and companion.
Oh Gabs, so sorry. I knew he was ill; I’m sad this is how it worked out. It’s such an awful wrench but of course we have to do the right thing by them. I have never had a dog, but I have had cats and other pets, and you miss them desperately when they go. I’m sure you made Monty a very happy soul for all the time he was with you. And I hope you are recovered from the dip in your health. Things seem to come along all at once sometimes. Love to you, your husband, Harvey and his cat-in-charge x
 
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I can’t take the credit for that, @MoncaM did the honours! I was too busy hoping you were right ... !

I keep putting items up on VC and realising I’ve made crazy mistakes in the description - nothing misleading, just things that make me sound totally insane. Well, I expect I am really, I spend SO much time trying to make sure I’ve sorted out EVERY detail and got EVERYTHING exactly sussed out both here and on my VC listings, it’s bound to spill over into insanity sometime ;) Or do you ever have those times where you didn’t notice you’d left something really embarrassing in the background of an item photo ... ? :shocked:
Same here! I try to be really careful with my listings and read over the text multiple times before submitting, but I still feel like every third or fourth item I end up emailing customer service to make a change to the listing description because I have some missing detail!
 
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