Vestiaire Collective experiences?

[Wentworth-Roth]

Very annoying indeed. Did you communicate with her before buying? I think sometimes people forget they have things on VC/have already sold elsewhere and don’t bother to take it down/stop monitoring their accounts. Or she could be on holiday, this being August, but hasn’t updated her status, but she should have done. If she is ‘trusted’ or ‘expert’ she will lose the badge for this, or won’t be able to get it if she doesn’t already have it, so at least there is some penalty to her.

Yes, we communicated through price negotiation before I ordered the item. That is why I think they are having seller’s remorse: maybe they realised they did not want to part with the item at the negotiated price. Who knows. Usually in that case (happened two times before) I leave negative feedback comment under the item description for others to see.

 

[Annie J]

Yes, we communicated through price negotiation before I ordered the item. That is why I think they are having seller’s remorse: maybe they realised they did not want to part with the item at the negotiated price. Who knows. Usually in that case (happened two times before) I leave negative feedback comment under the item description for others to see.

Yes I agree, I would also leave feedback. You have to word it carefully to ensure it gets posted, but if you’re a long-time user I expect you already know that! Negative feedback goes up just fine as long as there’s nothing obscene/unsubstantiated in it, they don’t censor anything which is a factually fair comment (VC took down the only negative comment I ever received at my request because it was factually clear that the buyer was making a false claim about my item.) I make it quite clear if I think a seller is being awkward, obstructive, or slow to ship when they’re not on holiday. I agree with you that it is only reasonable to do that. If they have other things for sale I would put the message on one of those but referring to the other item, because other buyers probably won’t read messages under the sold item.

If your seller has remorse it would be the decent thing to cancel and release your refund. I hate those sellers who can’t be bothered, it’s just plain obnoxious. Possibly you’ve got one of those sellers there who is holding on to the last minute in case she can get a higher price elsewhere, then will send it at the last possible moment if she doesn’t.

But she’s not going to get a good seller badge if she does that, or she will lose it if she has one. This is why I do like the badges, I think they do represent something fairly useful (even if they can never mean a complete guarantee that the next sale will be perfect) especially since they now do it on a rolling time frame so that they do relate to recent activity, though of course the odd error is possible (Gabs should have an ‘expert’ status but they wrongly disagreed with her about the colour of a pair of shoes so she dropped to ‘trusted’). And if someone’s not sold enough yet to qualify for a badge I will take the risk. Someone who has sold masses but has no badge, I won’t buy from.

I also leave positive messages for sellers who have been quick to ship and helpful.

 

[De sac]

Question - does anybody know what appears for the potential buyer if the seller has set their account to show temporary unavailability dates? Have you seen it happen? I’m off on holiday soon and will be setting my temporary unavailability dates, and would like to know what the buyer sees if they try to buy something that I won’t be able to ship for a couple of weeks. I’ve never seen it myself when I’ve bought anything. Anyone?

There is a message in red near the purchase buttons which states the seller is on holiday and may not be able to ship, respond to offers etc.
Everything else is normal (comes up in search results) - I also believe, but have not tried, that a buyer can purchase during this time.

 

[Annie J]

There is a message in red near the purchase buttons which states the seller is on holiday and may not be able to ship, respond to offers etc.
Everything else is normal (comes up in search results) - I also believe, but have not tried, that a buyer can purchase during this time.

Thanks for replying! Useful to know. Yes I believe the purchase can go ahead. Just wasn’t sure what the buyer might see.

 

[Annie J]

VC has reallly been lowballing all its sellers.
Recently, I switched to buyout offers via **********, JaneFinds, and Ann's Fabulous Finds and had great experiences.

Never ever try VC

Ouch. Yeah, I would stay away from vestiairecollective. Sounds sketch. I have also had positive experiences at annsfabulousfinds and **********

Kind of depends what you’re selling and where you’re based. VC works fine for me, I often challenge offers I think are too low and get reasonable responses. I’ve posted before that sometimes when I’ve held out for higher prices, I don’t get sales and have to reduce eventually anyway. I’m in the UK and there are fewer options I think. But I’m not selling Hermès, Chanel. It’s mainly items from my wardrobe I never got round to using, high end clothing, sometimes a smattering of better high street things, high end shoes, the odd high end bag. I get some annoying offers but on the whole it’s ok from where I’m sitting. It’s convenient.

 

[Annie J]

VC has reallly been lowballing all its sellers.
Recently, I switched to buyout offers via x, JaneFinds, and Ann's Fabulous Finds and had great experiences.

Never ever try VC

Ouch. Yeah, I would stay away from vestiairecollective. Sounds sketch. I have also had positive experiences at annsfabulousfinds and x

May I ask what experiences at VC lead you to think this is factually a problem and you should advise people to stay away from them? Undoubtedly VC sometimes lowballs like other resale sites, but generally I find them reasonable (I have bought and sold an awful lot of things very happily) especially since they dropped commission recently and introduced other improvements.

You seem very keen on x which you recently started a thread on, but it seems not to be very long established or well known.

 

[Magsmags]

Question - does anybody know what appears for the potential buyer if the seller has set their account to show temporary unavailability dates? Have you seen it happen? I’m off on holiday soon and will be setting my temporary unavailability dates, and would like to know what the buyer sees if they try to buy something that I won’t be able to ship for a couple of weeks. I’ve never seen it myself when I’ve bought anything. Anyone?

I had that once, about 9 months ago, when I wanted to buy it warned me the seller would be away and could only ship after the date, and asked if I wanted to proceed.

As for my eMail, still no reply, so I gave it in with 1 less than I originally did and wait what is going to happen, I have to say, if they start doing the "price negotiations" regularly, I am not going to bother, because you need to be braindead to sell a new Diane von Furstenberg dress with tags and all to get 5 payout, that is just total rubbish.

I honestly don't like the app for listing, because I take pictures with a really good digital cam and then upload them to my computer.

 

[Annie J]

Whoops, @De sac, I accidentally quoted your post in my one #3154 just above this. It was my error and luckily I noticed it in time to edit it out! Sorry about that!

 

[Annie J]

I had that once, about 9 months ago, when I wanted to buy it warned me the seller would be away and could only ship after the date, and asked if I wanted to proceed.

As for my eMail, still no reply, so I gave it in with 1 less than I originally did and wait what is going to happen, I have to say, if they start doing the "price negotiations" regularly, I am not going to bother, because you need to be braindead to sell a new Diane von Furstenberg dress with tags and all to get 5 payout, that is just total rubbish.

I honestly don't like the app for listing, because I take pictures with a really good digital cam and then upload them to my computer.

Thanks for your input on the holiday sales question.

Sorry you’re having bad luck with price offers; I have found I can usually get it sorted out satisfactorily. Actually the one item I did find I couldn’t get a satisfactory price for was coincidentally a new Diane von F. They just don’t seem keen. Maybe it’s a French thing, different taste? I listed for the low price but there were no takers anyway. I took it off sale and gave that one away to charity in the end.

I’m waiting a little longer than usual for a reply (other than the automated acknowledgement) to a query I sent on Thursday at the moment too; it looks like the 15th was a French public holiday so that could have something to do with it, maybe a backlog. I’ll phone tomorrow if still no reply because I know I’ll get it that way.

You could maybe upload your high quality pics to the app if you can upload them to an iPad? I’m not speaking from experience on that, it’s just a thought; I don’t know how it works. I only use my iPhone to take pics, send them to my iPad so I can see them bigger and clearer, upload to the app from there and I don’t get problems.

 

[Magsmags]

Thanks for your input on the holiday sales question.

Sorry you’re having bad luck with price offers; I have found I can usually get it sorted out satisfactorily. Actually the one item I did find I couldn’t get a satisfactory price for was coincidentally a new Diane von F. They just don’t seem keen. Maybe it’s a French thing, different taste? I listed for the low price but there were no takers anyway. I took it off sale and gave that one away to charity in the end.

I’m waiting a little longer than usual for a reply (other than the automated acknowledgement) to a query I sent on Thursday at the moment too; it looks like the 15th was a French public holiday so that could have something to do with it, maybe a backlog. I’ll phone tomorrow if still no reply because I know I’ll get it that way.

You could maybe upload your high quality pics to the app if you can upload them to an iPad? I’m not speaking from experience on that, it’s just a thought; I don’t know how it works. I only use my iPhone to take pics, send them to my iPad so I can see them bigger and clearer, upload to the app from there and I don’t get problems.

To upload to the computer, then to send to the iPad (you can't upload from the Nikon to the iPad directly) too much hazzle...

Strange about the DvF, I had listed a few in the past and they always sold really fast, especially the rarer prints and looking around on the site, there are a few online that aren't even new or in VG condition and they sell for quite a lot, I think it was the funny person again, they must realise that this is really making sellers angry...

No reply for days, then a reply that says basically nothing.

I totally forgot that it is August and that August in France is "World stop, we are on vacation" - a few years ago I worked in a job where we had dealings with France, everything grinds to a halt in August, it's the collective holiday month.

 

[Annie J]

To upload to the computer, then to send to the iPad (you can't upload from the Nikon to the iPad directly) too much hazzle...

Strange about the DvF, I had listed a few in the past and they always sold really fast, especially the rarer prints and looking around on the site, there are a few online that aren't even new or in VG condition and they sell for quite a lot, I think it was the funny person again, they must realise that this is really making sellers angry...

No reply for days, then a reply that says basically nothing.

I totally forgot that it is August and that August in France is "World stop, we are on vacation" - a few years ago I worked in a job where we had dealings with France, everything grinds to a halt in August, it's the collective holiday month.

I got the reply I needed last night along with an apology saying they have high CS volume at the moment due to the changes. It was a little slow but they did answer my query in useful detail so I can’t really complain.

I don’t know what goes on with the DVF. No buyer showed any interest at all, though it was an item that sold out quickly quite recently, competitively priced and brand new with tags. Luck, I guess.

 

[Annie J]

Kind of depends what you’re selling and where you’re based. VC works fine for me, I often challenge offers I think are too low and get reasonable responses. I’ve posted before that sometimes when I’ve held out for higher prices, I don’t get sales and have to reduce eventually anyway. I’m in the UK and there are fewer options I think. But I’m not selling Hermès, Chanel. It’s mainly items from my wardrobe I never got round to using, high end clothing, sometimes a smattering of better high street things, high end shoes, the odd high end bag. I get some annoying offers but on the whole it’s ok from where I’m sitting. It’s convenient.

May I ask what experiences at VC lead you to think this is factually a problem and you should advise people to stay away from them? Undoubtedly VC sometimes lowballs like other resale sites, but generally I find them reasonable (I have bought and sold an awful lot of things very happily) especially since they dropped commission recently and introduced other improvements.

You seem very keen on **********, which you recently started a thread on, but it seems not to be very long established or well known.

To anyone who was at all interested in the quotes I was replying to in these two posts, which I at first thought were legit, (though probably nobody read them or was all that concerned, LOL!), just FYI, turns out the two very new members were probably the same person or company and were posting in multiple threads probably to promote their own business and discourage people from using other platforms. Their posts and others which appeared to be the same people using different IDs have now been removed in several threads.

 

[Gabs007]

Kind of depends what you’re selling and where you’re based. VC works fine for me, I often challenge offers I think are too low and get reasonable responses. I’ve posted before that sometimes when I’ve held out for higher prices, I don’t get sales and have to reduce eventually anyway. I’m in the UK and there are fewer options I think. But I’m not selling Hermès, Chanel. It’s mainly items from my wardrobe I never got round to using, high end clothing, sometimes a smattering of better high street things, high end shoes, the odd high end bag. I get some annoying offers but on the whole it’s ok from where I’m sitting. It’s convenient.

Totally, the resources here are quite low, the shops sometimes charge you to display your items and then set the prices how they want, which is a bit nuts, plus they also charge 50 to 70%, then sometimes you have to pay to get your item back, I am seriously much happier with VC and Joli than those, heck even Vide, despite the people sometimes literally trying to buy items for an event, if somebody wants a certain date and it should be there before, beware...

I have to say I am not happy with the VC replies, tend to be preformulated and say nothing, if you get one, so far I still have no reply and the CS told me they would email me...

I started to put the price as low as I am willing to go and then just switch off offers, I really don't like the haggling and people sending stupid offers

 

[Gabs007]

I do the email thing I wrote in my post above. I find if I am very specific with my questions and follow up with a call and an explicit request to pass it to the appropriate dept with explanation then I do get answers in the end. It’s worth a try.





I don’t use the site much, especially as at the moment they are making so many IT changes to go with the business changes that it’s more likely to go uncoordinated more frequently for a while yet. I think it’s probably not possible to shut it down for a few hours and make all the changes, as they are so wide ranging and interdependent. At least this is what an IT director friend at a different kind of business told me.

I find the app much better, I know you didn’t want to use it Gabs, but I think you might find it more satisfactory.

I don't know, in my line of work it is pretty much the same, but it makes more sense to close it for a few hours with an announcement, then fix things and be back with a blast, they could even offer a 2 to 5% off on high end items when opening and turn the temporary closure into an "event"

I really don't like the app, and I don't take pics with my iPhone, I use my Canon, then check the pics on my computer, crop, adjust colour (flash often washes the colour out or it appears differently) so it really makes absolutely no sense for me, I tend to check the app for sales if am away for a bit and I have been known to force H to package something, which is always interesting, men and clothes... In another thread I mentioned that he sent a present to a friend, only he didn't send the brown leather jacket I bought her, he sent her the Maison Margiela full length black leather coat I bought for me....

 

[chanelcrazygirl]

I had a great experience with Vestiaire so far....good payous