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Vestiaire Collective experiences?
- Thread starter Kopisusu
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Started working on Firefox, which is my preferred browser...
I mainly use the iPad/iPhone app, and haven’t used website on a laptop, but occasionally use the website with Safari on the iPad. It hasn’t had any glitches like that particular one, but I wouldn’t be surprised if they come and go quite frequently and quickly for a while, while all the updates filter through. Must be quite a task to keep the various versions up and running while updating so many things, I guess. Other glitches I’ve encountered have been fixed reasonably quickly so far (like the temporary disappearance of trusted and expert badges, and for a while only ‘We Love’ items appearing in ‘New items’, which was quite a corker (I think @Oikasecondhand noticed that one too), but it got fixed, thank goodness, but it can certainly be a bit frustrating when you want to get something done quickly. I try to reassure myself it’s all in the name of ultimate improvement and the greater good
though do get a tad irritated if I’m in a hurry. Most of the changes are improvements. Hopefully it’ll reach a point soon where all the changes are complete and these glitchy things will be less frequent.
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I mainly use the iPad/iPhone app, and haven’t used website on a laptop, but occasionally use the website with Safari on the iPad. It hasn’t had any glitches like that particular one, but I wouldn’t be surprised if they come and go quite frequently and quickly for a while, while all the updates filter through. Must be quite a task to keep the various versions up and running while updating so many things, I guess. Other glitches I’ve encountered have been fixed reasonably quickly so far (like the temporary disappearance of trusted and expert badges, and for a while only ‘We Love’ items appearing in ‘New items’, which was quite a corker (I think @Oikasecondhand noticed that one too), but it got fixed, thank goodness, but it can certainly be a bit frustrating when you want to get something done quickly. I try to reassure myself it’s all in the name of ultimate improvement and the greater good
Another thing I notice is some new member comes on, likes a bunch of things and disappears, I guess they must have upped their ads?
How do you mean? The new member is trying to raise their own profile, or VC is attracting new people with ads? Yes, I’ve noticed a lot of likes from new members with nothing listed for sale. Some people never seem to come back, I guess they’re just entertaining themselves with fantasy shopping. Fine with me as long as they don’t also start making lots of fantasy offers! It’s funny, I can’t even remember how I found out about VC. Not from any ad, that’s for sure. Maybe it was a newspaper article. I never watch TV except on catch-up and never see any ads these days. My daughter says she’s never seen a tv ad for VC. It certainly wouldn’t hurt if they did advertise more. I expect they do it more with advertising cookies on other websites? TPF has a promotional click-through to VC, but I’ve never used that.
Side issue, regarding likes: I have relatively large feet (never used to, they’ve grown at least two sizes in the last twenty years
). I have noticed I get a fair few likes and sales on my shoes from men. Maybe they are re-sellers, or buying for girlfriend/wife, but I can’t help wondering if I’m supplying the men themselves with elegant heels because my shoes are just big enough for them. On the one hand it makes me feel as though I must have the feet of a giant ... but long may it continue and I’m glad if my shoes make someone happy and maybe it helps them avoid any undesirable lingering prejudice and disapproval in shops! 
How do you mean? The new member is trying to raise their own profile, or VC is attracting new people with ads? Yes, I’ve noticed a lot of likes from new members with nothing listed for sale. Some people never seem to come back, I guess they’re just entertaining themselves with fantasy shopping. Fine with me as long as they don’t also start making lots of fantasy offers! It’s funny, I can’t even remember how I found out about VC. Not from any ad, that’s for sure. Maybe it was a newspaper article. I never watch TV except on catch-up and never see any ads these days. My daughter says she’s never seen a tv ad for VC. It certainly wouldn’t hurt if they did advertise more. I expect they do it more with advertising cookies on other websites? TPF has a promotional click-through to VC, but I’ve never used that.
Side issue, regarding likes: I have relatively large feet (never used to, they’ve grown at least two sizes in the last twenty years
Just people doing the fantasy shopping and then disappearing without a trace, it's odd...
I think your shoes might just make some guy very happy who likes to wear them in the privacy of his own home
Yes, I suppose. No accounting for people, though, I guess!
That is my hope!
I think insane loon is back at the curation team again, uhhh they sent me that for a Versace leather dress in very good condition...
For that price I consider a burial for the dress, but not a sale, rang them and it is a different department apparently... I told them if that is the new policy, then I shall spare them and myself the trouble of listing with them as the price proposal is even under eBay
For that price I consider a burial for the dress, but not a sale, rang them and it is a different department apparently... I told them if that is the new policy, then I shall spare them and myself the trouble of listing with them as the price proposal is even under eBay
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I had the same happening with a bunch of stuff I listed, really off the wall price proposals all arrived today, also got in touch with them and asked what is going on. I do not ring them anymore because you get nowhere, why do they have a Customer Service phone line when the people there always tell you that they are "only phone service, QC, curation, packaging are all different departments and they will get back to you in an email" that email then comes from somebody else, is preformulated, doesn't answer your question. To top it up, can't even decline the price proposal as I can't log in.
If they are going back to the "we make a ridiculous suggestion and see who is stupid enough to fall for it" then there is no point in listing. Seriously, bunch of items I bought never wore, didn't keep the receipts and now with pregnancy I kinda "blossomed" and thought I get rid of the stuff as long as it is still the actual lines in the shop.
I am getting quite cheesed off with the website always having a bug, they could close it for 12 hours, fix things, then go back to normal instead of wasting the time of buyers and sellers with the all too frequent bugs, which turn more people off than a short message with "We are updating, please check back in 12 hours"
I know, they really need to connect the internal stuff a bit more, the "Not my department" stuff is getting tedious.
Currently the site is working again, but it is moving at the pace of a racing snail...
Sigh, I am currently dealing with another seller that does not ship their merchandise. I ordered a beautiful Valentino coat at the beginning of this month, and it still has not arrived in Paris. I suspect they got seller’s remorse, but why do they not cancel the sale and free my funds from Vestiaire? I now have to wait another two weeks for my refund.
Another thing: I am currently on the look-out for another all-leather Louis Vuitton work bag, preferably from one of their past runway collections. As I browse the site daily, I noticed two accounts that buy Louis Vuitton bags for cheap, only to resell them on VC or their own websites for a lot more. One German account bought a heavily used blue Nomade leather Keepall for 700€ and is now selling it for 1800 € on their website. A UK seller relisted the limited edition bag they just bought one day prior, with the same pictures of the previous listing (as the bag is still in transit) with a 50% markup. Greedy.
Eww. That does seem off the scale, even if they’re just basing on the average for the brand, it seems very, very low! There’s got to be some misunderstanding or mistake there. Maybe VC has mistakenly classified yours with non-leather dresses in a hurry instead of looking at it alongside the average prices for leather dresses? When occasionally they seem to have significantly underestimated the value of something I’m listing, I email with bullet-points in detail exactly why I believe the value is too low (it’s an above-average piece for the brand, more expensive material, special or rare, very recent, never used, in demand, etc, as appropriate), then call CS and ask them to pull up and forward the specific additional info with a request from CS to review it. Most often they’ve then accepted it, though sometimes the sad truth turns out to be that it just won’t shift at the price I wanted anyway, and although sometimes my price proves correct and I get a quick sale, I have had at times to acknowledge that the average buyer of pre-owned goods isn’t aware of the higher value of certain items, or is aware but simply isn’t going to buy at that price. It’s a matter of luck if you get an informed buyer who not only finds your item and is also willing to pay a good price for a special piece.
I haven’t had any more luck finding better buyers on Jolie Closet, which is the only other platform I’ve tried listing on. I agree it looks good and I know you’ve had better luck with it than me. Other people who’ve posted seem to find the CS good there, but they actually never replied to my emails, priced the items I had submitted in GB pounds at the same figure but in Euros, even though my account preference is set to GB pounds, meaning a markedly lower price on site (I probably should have noticed the listing form showed euros, but it’s a bit ambiguous if they get you to set your currency preference, I chose £, they show you all prices in pounds, but still revert to euros when listing for sale. Wouldn’t make much difference right now with the awful Brexit uncertainty leading to an an appalling exchange rate!), The same items sold quite quickly for a better price on VC with not so much as a single offer or like on JC. That part could improve with more exposure of course, and a lot of it is luck, I expect it could easily have happened the other way round. The only other platforms I contacted, HEWI and Rebelle, never answered my phone calls or emails, so I didn’t bother with them.
I just sometimes think when it comes to clothing rather than bags, there are just not that many people willing to pay a fair price for a special dress. But I’d rather price at the fair level and wait longer for a sale than accept a mad low price for quick sale.
I do the email thing I wrote in my post above. I find if I am very specific with my questions and follow up with a call and an explicit request to pass it to the appropriate dept with explanation then I do get answers in the end. It’s worth a try.
I don’t use the site much, especially as at the moment they are making so many IT changes to go with the business changes that it’s more likely to go uncoordinated more frequently for a while yet. I think it’s probably not possible to shut it down for a few hours and make all the changes, as they are so wide ranging and interdependent. At least this is what an IT director friend at a different kind of business told me.
I find the app much better, I know you didn’t want to use it Gabs, but I think you might find it more satisfactory.
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Very annoying indeed. Did you communicate with her before buying? I think sometimes people forget they have things on VC/have already sold elsewhere and don’t bother to take it down/stop monitoring their accounts. Or she could be on holiday, this being August, but hasn’t updated her status, but she should have done. If she is ‘trusted’ or ‘expert’ she will lose the badge for this, or won’t be able to get it if she doesn’t already have it, so at least there is some penalty to her.
Yes it’s very irritating but I suppose business is business and any of us could do the same, if we’re happy to take the risk that in fact we won’t get the money back, which is always possible.
Question - does anybody know what appears for the potential buyer if the seller has set their account to show temporary unavailability dates? Have you seen it happen? I’m off on holiday soon and will be setting my temporary unavailability dates, and would like to know what the buyer sees if they try to buy something that I won’t be able to ship for a couple of weeks. I’ve never seen it myself when I’ve bought anything. Anyone?