Vestiaire Collective experiences?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#2,836
Annie J said:
Well, in response to what you say, I’m not so much defending them as just sharing my experience, which just happens to have been good, and hoping to both offer help and learn from other people’s experiences. I would defend them on being strict over quality control, though, and trying to improve it, because logically that makes buyers trust them more and me and you more likely to make sales. And also as @Gabs007 said somewhere earlier in the thread, wherever human beings work, mistakes can be made. I learnt from my experience with the loose stitch to allow a little for that, and to be so thorough in my descriptions that there was no room for doubt that the buyer was going to receive exactly what I’d described and pictured in every respect, it’s kind of the only way to cover yourself when ‘condition’ can be subjective, a hazard of buying and selling pre-owned.

I think I suggested before you could ask them to provide photos of the snags they mention before agreeing to the small price drop? They really can’t do it without showing you evidence and if you disagree I think you should request the shoes back. Surely they will send you the shoes back if you want them back? Or did the original buyer go ahead anyway (like mine did when offered the chance to cancel)? I guess that that particular sale is history now though. Really I was meaning to make suggestions, as someone who has sold a lot there, for querying your loss of recommended status with them, as you posted about it, because that’s a little upsetting for you, and you said you didn’t know why it happened. I didn’t notice the two incidents were both yours till @Gabs007 pointed it out, I thought I might have some useful ideas for the future if you wanted to continue on the site. That sounds extremely odd, what you say they told you: “A colleague needs to be asked if they want it”, were those the actual words? It’s certainly not in any policy that they can do that. Was it in writing? If you showed that to CS or management I would imagine they’d fire someone for saying such an extraordinary thing. That’s a very strange experience you seem to have had there. My experience has been so completely different and I have never heard anything like that. I really do find that they respond helpfully to me.

Anyway, if you decide to sell elsewhere instead, I do wish you luck and hope it works out well for you.
Click to expand...


I am not sure how many times I need to repeat it, I have ASKED SEVERAL TIMES, each time I got a canned answer and the picture of my shoes.

I find it very very odd that you had such good experiences, seriously, must have been divine luck, you get replies when all of us get preformulated answers... And they really can't do that? Wow, how odd that they could with me, I wish I had it in writing but I guess even they are not that daft, and if I would pin them down, I might have "misheard"

Tbh I find it very strange how you managed to only have such good experiences, they seem to differ so significantly from the experiences most people have, may your luck continue and may they continue to be helpful, and obviously nothing strange about it, they just respond to you in detail while they do not do so to everybody else. I think I buy that bridge in Brooklyn, might be as good an option...

You could be the luckiest person on the planet, have you considered playing the lottery? Because the rest of us must be doing something significantly wrong to not get the preferential treatment you get...

You know, I prefer bonfires, because before I let VC earn another penny from me, I rather destroy the items, it actually is preferable, as the pay out is minimal and they try to push that even further down, if somebody can't afford it, well, tough, but on the bright side it will keep it exclusive

Everybody has really horrendous experiences with a company apart from one person, I guess everybody must be wrong, but obviously VC is not crooked, everything above board, silly silly me, I will take your word for it... Maybe you care to inform them what they can and can't do, because oddly enough they don't listen to me, but you have the ability to get answers...
 
#2,838
Geert said:
I am not sure how many times I need to repeat it, I have ASKED SEVERAL TIMES, each time I got a canned answer and the picture of my shoes.

I find it very very odd that you had such good experiences, seriously, must have been divine luck, you get replies when all of us get preformulated answers... And they really can't do that? Wow, how odd that they could with me, I wish I had it in writing but I guess even they are not that daft, and if I would pin them down, I might have "misheard"

Tbh I find it very strange how you managed to only have such good experiences, they seem to differ so significantly from the experiences most people have, may your luck continue and may they continue to be helpful, and obviously nothing strange about it, they just respond to you in detail while they do not do so to everybody else. I think I buy that bridge in Brooklyn, might be as good an option...

You could be the luckiest person on the planet, have you considered playing the lottery? Because the rest of us must be doing something significantly wrong to not get the preferential treatment you get...

You know, I prefer bonfires, because before I let VC earn another penny from me, I rather destroy the items, it actually is preferable, as the pay out is minimal and they try to push that even further down, if somebody can't afford it, well, tough, but on the bright side it will keep it exclusive

Everybody has really horrendous experiences with a company apart from one person, I guess everybody must be wrong, but obviously VC is not crooked, everything above board, silly silly me, I will take your word for it... Maybe you care to inform them what they can and can't do, because oddly enough they don't listen to me, but you have the ability to get answers...
Click to expand...

I think it’s to do with the way I approach them. If ever there is a small problem, of which there have been just a few, and if the first answer isn’t quite adequate, I pursue it firmly and politely, as with any company I’m dealing with.

I’m not actually the only person to have good experiences. I was just trying to help so that people who so far haven’t can have the same good experience I’ve had, and I am always interested to learn from other people’s experiences, it’s what we come here for. I do wish you luck, I don’t know you and have no reason to do otherwise, you seem to have had bad luck so far. All the best.
 
Last edited:
  • Like
Reactions: Romar
#2,839
Annie J said:
I think it’s to do with the way I approach them. If ever there is a small problem, of which there have been just a few, and if the first answer isn’t quite adequate, I pursue it firmly and politely, as with any company I’m dealing with.

I’m not actually the only person to have good experiences. I was just trying to help so that people who so far haven’t can have the same good experience I’ve had, and I am always interested to learn from other people’s experiences, it’s what we come here for. I do wish you luck, I don’t know you and have no reason to do otherwise, you seem to have had bad luck so far. All the best.
Click to expand...

I think they have removed the trusted seller status completely? I sold 3 items and they passed, all of the sudden the trusted seller status is gone and I do not see it on other people's profiles anymore?

In all honesty, it is hit and miss with VC and I wish they would sort things out, but the whole thing with them is, it is so hard to get to a person, if you talk the customer service and they agree, that still doesn't change a thing as the other parts do not seem to be connected, a bit like a company where different departments do not work together?

I totally understand how people can get frustrated, atm I am just at the point that I think, if something sells, great, I put it on for the lowest price I am willing to take, if it doesn't sell for that price, cool, I give it to a friend or charity,

At the moment I think it is hit and miss and them floundering around
 
#2,840
Gabs007 said:
I think they have removed the trusted seller status completely? I sold 3 items and they passed, all of the sudden the trusted seller status is gone and I do not see it on other people's profiles anymore?

In all honesty, it is hit and miss with VC and I wish they would sort things out, but the whole thing with them is, it is so hard to get to a person, if you talk the customer service and they agree, that still doesn't change a thing as the other parts do not seem to be connected, a bit like a company where different departments do not work together?

I totally understand how people can get frustrated, atm I am just at the point that I think, if something sells, great, I put it on for the lowest price I am willing to take, if it doesn't sell for that price, cool, I give it to a friend or charity,

At the moment I think it is hit and miss and them floundering around
Click to expand...
Nope, still got my recommended status and can see it on various other people’s profiles too!
 
#2,841
Annie J said:
Nope, still got my recommended status and can see it on various other people’s profiles too!
Click to expand...

How strange, as I said, had a few items that went through without a hitch and all of a sudden the tick seems to be gone, 2 people I follow have not listed anything new or sold anything, their tick is gone as well...

Might be just the web version though? Unless they decide to punish now for items passing inspection?
 
#2,842
Gabs007 said:
How strange, as I said, had a few items that went through without a hitch and all of a sudden the tick seems to be gone, 2 people I follow have not listed anything new or sold anything, their tick is gone as well...

Might be just the web version though? Unless they decide to punish now for items passing inspection?
Click to expand...
Oop, yes, it’s disappeared from the app now! Must be a prelude to some change. Maybe they’ve been following this thread and think we all want a clearer idea about what the recommended seller thing means ... Watch that space, I guess! Lol
 
#2,843
Annie J said:
Oop, yes, it’s disappeared from the app now! Must be a prelude to some change. Maybe they’ve been following this thread and think we all want a clearer idea about what the recommended seller thing means ... Watch that space, I guess! Lol
Click to expand...

I hope they are not having more hickups, it seems to be really odd, some of my items are still with the old prices, it is a bit odd, but then changes possibly take time
 
#2,848
Gabs007 said:
I think they have removed the trusted seller status completely? I sold 3 items and they passed, all of the sudden the trusted seller status is gone and I do not see it on other people's profiles anymore?

In all honesty, it is hit and miss with VC and I wish they would sort things out, but the whole thing with them is, it is so hard to get to a person, if you talk the customer service and they agree, that still doesn't change a thing as the other parts do not seem to be connected, a bit like a company where different departments do not work together?

I totally understand how people can get frustrated, atm I am just at the point that I think, if something sells, great, I put it on for the lowest price I am willing to take, if it doesn't sell for that price, cool, I give it to a friend or charity,

At the moment I think it is hit and miss and them floundering around
Click to expand...
Mine also disappeared (just check after reading this) and I had 95% compliance (lost 5% on stupid seller who asked for cancellation, was new to VC and didn't click).
 
#2,849
Annie J said:
You can get peculiar sellers as well as buyers like that. I was making offers on a bag about a year ago; I started off with something like an 85% offer, I didn’t want to insult with a 70% minimum offer when it’s a good bag; she declined, with no counter-offer. Fair enough, it’s a negotiation. So then I offer 90%, declined, still no counter-offer. So I offer 95%, also declined with no counter offer, and I have to wait 24 hours before I could offer again anyway. And there is only 5% left to offer before we’re back at full price anyway! She just maybe shouldn’t have the offer function switched on ...
Click to expand...

If you don't switch on the offers, people moan and beg in the comments and somehow I rarely get notifications about it so likely then lose the trusted seller status (actually think we all lost it as per recent postings).
I feel frustrated with the offers. In my view they are to give opportunity to bargain lets say £100 off (or whatever, reasonable) - it was said in this topic before that as VC pushes the initial prices to super ridiculous levels, there is not much room left. If I could post at the price of my choice and offers would indicate the market being much lower, I could at least have a chance to reflect.
I'm selling oldish (but great condition) Kelly and people offend me with with the offer £2k below the listing (which is one of the lowest in the category anyway). VC taught me to think twice about my purchases. And not keen to sell elsewhere, (as seems to be even worse), I won't buy **** as much as i used to.
 
#2,850
nikka007 said:
Mine also disappeared (just check after reading this) and I had 95% compliance (lost 5% on stupid seller who asked for cancellation, was new to VC and didn't click).
Click to expand...

I wasn't aware that sellers can ask for cancellation, they can click that the item isn't available anymore but that's it I thought?

nikka007 said:
If you don't switch on the offers, people moan and beg in the comments and somehow I rarely get notifications about it so likely then lose the trusted seller status (actually think we all lost it as per recent postings).
I feel frustrated with the offers. In my view they are to give opportunity to bargain lets say £100 off (or whatever, reasonable) - it was said in this topic before that as VC pushes the initial prices to super ridiculous levels, there is not much room left. If I could post at the price of my choice and offers would indicate the market being much lower, I could at least have a chance to reflect.
I'm selling oldish (but great condition) Kelly and people offend me with with the offer £2k below the listing (which is one of the lowest in the category anyway). VC taught me to think twice about my purchases. And not keen to sell elsewhere, (as seems to be even worse), I won't buy **** as much as i used to.
Click to expand...

I now have switched off all offers as I am selling ridiculously low anyway, and responding to the offers just takes time, if you decline they spam your article with "Why don't you sell to me for ridiculous amount...." They sometimes even do that when you have the offers switched off, seriously, if they want to pay the prices for used Primark, they should buy used Primark.
 
You must log in or register to reply here.
Top