No problem! Probably more info than you really needed! Never want to leave out anything remotely relevant! Hope the purchase is exactly what you’re hoping for.
Last edited:
Vestiaire Collective experiences?
- Thread starter Kopisusu
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Oh wow that’s doesn’t sound good. Hopefully they still going to make it better for both buyers and sellers. I don’t understand why they don’t allow seller and buyer communication. Ebay does. They would not allow messages only if it has some personal information, but everything else is aloud.
No it’s never too much I am happy to learn more about VC , since I am still newbie there. It’s my 4th purchase, to compare with EBay and TRR hundreds or moreNo problem! Probably more info than you really needed! Never want to leave out anything remotely relevant! Hope the purchase is exactly what you’re hoping for.
I believe I have an intuition how to sniff out good sellers. In all my buying history, I really never had a bad experience on all selling sites.
And this time, even the seller waited to ship around a week , now since the seller responded to the message within minutes , I believe that I am going to be happy with my Chanel brooch purchase.
I only get the label, under 150 it is ParcelForce, over DHL, however since DHL takes about as long as they seem to let items sit in the warehose for a week, it doesn't really make much of a difference and all the items are insured anyway
They took my trusted seller status, which really annoys me and when you call them, there is nothing they can do, apparently all computer generated, I asked how that works, nobody knows, it is computer generated... So they seem to take it away but they do not give it? As somebody mentioned that they had sales and they went through and were not given trusted seller status...
There is something really really shady about them
That’s disappointing for you. It seems strange if it just disappeared for no reason. Are there any particular things it might be based on? The status is supposed to be given based on items fully complying to description, being shipped to them quickly after sale, and seller being responsive to any messages. If you cancel sales it will count against, too, did you have to cancel anything? It counts as a ‘not compliant’. I’ve never seen a compliance rate under a 90-something%, and you only see the rate with recommended sellers, so I would guess that under 90% means the status gets lost.
I can imagine that in the current drive to tighten things up, they might start waiting until a more substantial number of items has sold per seller before awarding the status - I always felt it was a bit hasty to call a seller ‘recommended’ after only 2 or 3 items sold, which happened with me when I started. Just speculating, though, on that.
There could be a simple glitch, the software is changing all the time at the moment and I’ve noticed things go a bit haywire for a day or so in some processes, before they get corrected or fully implemented. If all your items have been compliant, shipped quickly, you’ve replied to all questions, and you haven’t cancelled any sales, I’d ask to speak to a supervisor or manager and ask to get it reinstated because there seems to have been a mistake.
I’m sure it’s true that CS phone operators won’t know the calculation involved in the computer process, but somebody higher up will know how it works, and it’s likely it will still be possible for adjustments to be made if incorrect information about your activity has been input to the calculation thus taking away your status wrongly. I would tell them you think there’s a mistake, and you would like to speak to someone more senior with the authority to deal with it.
A really clear email that holds them to answering specific detailed questions could get the answers you want too, if you email back again if the first response is too generic and doesn’t cover your points.
I’ve always managed to get answers and solutions in the end when I’ve firmly but politely insisted, or asked them to find out who does know the answer, if the first person doesn’t. Could take a few days to get the response from the right person and might need persistence to make sure your query has been properly understood (unless you’re a fluent French speaker) but It might be worth a go.
Last edited:
Yes they’re sending just the one label with the sale notification, automatically Parcel Force under £150, DHL from £150 up, but over £85 they will email the DHL one if you phone and ask them, which I find quite useful to know. As you say at the moment the speed is not too different and they’re both insured, from my point of view it’s only that I prefer the courier collection to going to the Post Office.
Oh both are still within walking distance for me, and the DHL pickup is a bit horrendous, the DHL guy managed to damage the stained glass in our door, apparently ringing the door bell was too difficult for him, so he banged against the door, and picked the glass window (it's not a real window, more a feature with a metal grill behind it, as it is an old mews house) to bang on, which promptly shattered, then yelled at me that he might have cut himself. I should have complained, but I was just so totally spooked out by the guy having a go at me for his own stupidity, that I didn't take his number. replacing it was fun and games, as it is a listed building and you can't replace it with just any glass... His reasoning was he is very busy and a lot of people have door bells that don't work. I think I stood there like a goldfish, opening and closing my mouth in shock....
Oh dear, you’ve been very unlucky with that! I have had three different DHL couriers over the last four or five years and each one has been so nice and so helpful, I actually look forward to seeing them and catching up on their news! My heart sinks when I see a company uses UPS to ship, that’s quite another story ...
To be honest, I think it is them just being a bit nasty, as I said, the person on the phone agreed with the "pink" shoes that they are not pink, no avail and I think with the lady who asked, it was the YSL boots that were sold quite cheap and then sold even cheaper, despite only being listed as good.
I am currently a bit weary of them, as previously it was difficult to get any other message than a pre-formulated one out of them, and they seem to go back to that.
Oh hell, UPS is horror pure, the driver usually doesn't even try to deliver, consider yourself lucky if they leave a card, then the items go to the depot, miles out and you need to trek there to pick them up, if you get the message at all
Ah, right, I didn’t connect the lady who had her recommended status taken away with the previous post about the YSL boots that were stopped at QC, I’d forgotten that. Well that would explain losing the status I guess, things have to conform about 90% of the time to have recommended status, maybe if there were other things sold that also had not conformed it adds up to enough to lose it. @Geert, I’m sorry you lost the status, I couldn’t tell from looking at the pictures in the thread if there were flaws which maybe could have been mentioned specifically in the description? I don’t rely on meeting the criteria for the condition declared alone; avoiding situations where something like your experience happens is why I always supply so many pictures of every detail, especially potential ‘flaws’, and specify any little ‘flaw’ however small in the description, or even pointing out that some variation is normal and not a flaw. I tend to think of the condition criteria as more of a basic guideline for buyer and seller alike. I suppose if some minor flaw was not mentioned in the description it was only fair to the buyer to offer a small price reduction no matter how low the original price, because she thought she’d paid that price for something without a flaw that may not have been evident in the photos. The QC report @Geert shared specified ‘snags’ so maybe there was a little snag in the leather which wasn’t specifically mentioned? Just a thought. I think it’s unfortunately just a lesson to any of us sellers to be really thorough and exhaustive in the description and photos so there’s no room for doubt; it’s a shame for @Geert, though.
I don’t really think I’d interpret it that they were being “nasty”. I’m a bit surprised if people feel it’s like that, really; I’ve never experienced anything like it. Maybe I’ve just been luckier but the worst I’ve ever had is they’ve been a bit formulaic or a bit slow in their response but if I’ve followed up I’ve always got the answer I need or the help I need in the end and I’ve definitely had quicker help recently. They were a bit over-keen in thinking a stitch loose on an insignificant internal seam was a flaw just the one time ages ago, but otherwise it’s been ok, and I’ve sold a lot. In my case, and both this case with the YSL boots and in the one with your nude shoes they were, I suppose, trying to do their quality control job on behalf of the buyer, even if all three of us might disagree with Vestiaire on the interpretation they made? I mean, that’s in our interest as sellers too, in the end, because it helps people feel confident buying. I think I’d rather they were too strict than too lax, from both points of view.
Yes, UPS I’ve had leave extremely expensive items on my doorstep and claim I’ve signed for them - they’ve actually done ‘my’ signature themselves. I don’t trust the business; it’s maybe just individuals and not fair to the good ones but it worries me.
All my other items passed, the buyer purchased the shoes and there were just small signs signs of wear, certainly no snags and the FAILED to provide pictures of the snags.
No I will NOT sell through this crooked horrendous company anymore, I rather throw it away, I will also not give it to a charity, because hell no, I am not paying for the corrupt top to skim off, the quality control of VS is CORRUPT like the whole company is crooked.
I honestly do not know why you defend them so much, you must have had enormous luck, really really fabulous shoes with minor signs of wear that anywhere else would have passed as very good, they try to knock down even more, and then a "colleague needs to be asked if they want it" - they are screwing people over. I really wish they would have sent me the shoes back, I would have rather destroyed them than letting one of the crooked members of the crooked website have them. I hope they go bust
Well, in response to what you say, I’m not so much defending them as just sharing my experience, which just happens to have been good, and hoping to both offer help and learn from other people’s experiences. I would defend them on being strict over quality control, though, and trying to improve it, because logically that makes buyers trust them more and me and you more likely to make sales. And also as @Gabs007 said somewhere earlier in the thread, wherever human beings work, mistakes can be made. I learnt from my experience with the loose stitch to allow a little for that, and to be so thorough in my descriptions that there was no room for doubt that the buyer was going to receive exactly what I’d described and pictured in every respect, it’s kind of the only way to cover yourself when ‘condition’ can be subjective, a hazard of buying and selling pre-owned.
I think I suggested before you could ask them to provide photos of the snags they mention before agreeing to the small price drop? They really can’t do it without showing you evidence and if you disagree I think you should request the shoes back. Surely they will send you the shoes back if you want them back? Or did the original buyer go ahead anyway (like mine did when offered the chance to cancel)? I guess that that particular sale is history now though. Really I was meaning to make suggestions, as someone who has sold a lot there, for querying your loss of recommended status with them, as you posted about it, because that’s a little upsetting for you, and you said you didn’t know why it happened. I didn’t notice the two incidents were both yours till @Gabs007 pointed it out, I thought I might have some useful ideas for the future if you wanted to continue on the site. That sounds extremely odd, what you say they told you: “A colleague needs to be asked if they want it”, were those the actual words? It’s certainly not in any policy that they can do that. Was it in writing? If you showed that to CS or management I would imagine they’d fire someone for saying such an extraordinary thing. That’s a very strange experience you seem to have had there. My experience has been so completely different and I have never heard anything like that. I really do find that they respond helpfully to me.
Anyway, if you decide to sell elsewhere instead, I do wish you luck and hope it works out well for you.