Vestiaire Collective experiences?

[EmilyM111]

I wasn't aware that sellers can ask for cancellation, they can click that the item isn't available anymore but that's it I thought?

It was 3 or more years ago - was selling a cheap leather bag, think it might have been my first sale and some idiot changed her mind. I was silly and accepted it but then it backfired on me years later when my acceptance rate was <100%. Somebody advised me here to appeal but can't be asked - the VC staff is hit and miss big style.

I now have switched off all offers as I am selling ridiculously low anyway, and responding to the offers just takes time, if you decline they spam your article with "Why don't you sell to me for ridiculous amount...." They sometimes even do that when you have the offers switched off, seriously, if they want to pay the prices for used Primark, they should buy used Primark.

If the trusted seller is not back then i'm not bothered. Also think I might pull out 2 bags I'm selling as they're super nice (I just felt bag overload) and new or great condition like Kelly and can't see them going to somebody for as you said quite likely Primark price. I'm reasonable when comes to sales - I need to take a cut but if the bag is new with all docs, I don't see a reason to drop 50% or more. Just had somebody begging me (literally) to sell them new LV Capucines PM at price x as they don't have more. I'm like - you can't afford this bag then. It's a pretty luxury bag the way it looks and I reckon you have to have a lifestyle (which i actually don't have, just love how the bag was made lol)

 

[Gabs007]

It was 3 or more years ago - was selling a cheap leather bag, think it might have been my first sale and some idiot changed her mind. I was silly and accepted it but then it backfired on me years later when my acceptance rate was <100%. Somebody advised me here to appeal but can't be asked - the VC staff is hit and miss big style.




If the trusted seller is not back then i'm not bothered. Also think I might pull out 2 bags I'm selling as they're super nice (I just felt bag overload) and new or great condition like Kelly and can't see them going to somebody for as you said quite likely Primark price. I'm reasonable when comes to sales - I need to take a cut but if the bag is new with all docs, I don't see a reason to drop 50% or more. Just had somebody begging me (literally) to sell them new LV Capucines PM at price x as they don't have more. I'm like - you can't afford this bag then. It's a pretty luxury bag the way it looks and I reckon you have to have a lifestyle (which i actually don't have, just love how the bag was made lol)

Oh the buyer changed her mind? I never saw that option when I bought something, but if your rate was 100% and this was the 1st sale, I am sure they don't downgrade in retrospect.

As for appealing, seriously, I doubt it works, as I said, the lady I talked to totally agreed with me after looking at the shoes, they are still listed as pink, you might as well not bother.

Tbh I always think designer items are like cars, even if you don't drive them, the moment they are out of the shop they have lost value dramatically, unless it is a limited item everybody wants, if I would have to pay close to retail, I would go and buy it from the shop, where I get all the trimmings, guarantee, the full shopping experience and not something somebody else had before me, I honestly don't mind 2nd hand especially for stuff I am planning to use a lot, I really wouldn't have the patience for a bag that I can't use or put on the floor because I am terrified of a scuff on the bottom or a scratch, where is the point in having a bag that you can't use?

Not being mean or nasty, but unless it is a rare article that I absolutely want, I would pay maximum 70% if I am buying from a private seller online for a bag even if described as new, because the sale is final, I do not have the guarantee the retailer usually gives, I do not get the shopping experience as in walking into the shop, touching, seeing different items, comparing colours, etc, which for me is actually most of the fun.

 

[EmilyM111]

Oh the buyer changed her mind? I never saw that option when I bought something, but if your rate was 100% and this was the 1st sale, I am sure they don't downgrade in retrospect.

As for appealing, seriously, I doubt it works, as I said, the lady I talked to totally agreed with me after looking at the shoes, they are still listed as pink, you might as well not bother.

Tbh I always think designer items are like cars, even if you don't drive them, the moment they are out of the shop they have lost value dramatically, unless it is a limited item everybody wants, if I would have to pay close to retail, I would go and buy it from the shop, where I get all the trimmings, guarantee, the full shopping experience and not something somebody else had before me, I honestly don't mind 2nd hand especially for stuff I am planning to use a lot, I really wouldn't have the patience for a bag that I can't use or put on the floor because I am terrified of a scuff on the bottom or a scratch, where is the point in having a bag that you can't use?

Not being mean or nasty, but unless it is a rare article that I absolutely want, I would pay maximum 70% if I am buying from a private seller online for a bag even if described as new, because the sale is final, I do not have the guarantee the retailer usually gives, I do not get the shopping experience as in walking into the shop, touching, seeing different items, comparing colours, etc, which for me is actually most of the fun.

I vaguely remember the buyer asked in the comment and i didn't envisage my future career as a seller (sarcasm) and just was nice (regretted that as she turned out to be mean anyway). I pressed cancel so there was no option to ask for cancellation on buyers said. I was stupid. I just can't be asked to now ask after 3 years to sort it out - also i don't seem to have the trusted seller status for unknown reason (discussed above) so possibly doesn't matter.

On the 70% note I agree with you- I actually set the price of the Capucines at £2500 (which is roughly 70% of the original price). This is a specific situation (so is the Kelly's) - as much as I don't care about selling cheap newish Chloe or Celine (my mistake to buy them), these particular bags are beautiful and luxurious, especially LV is superbly made.
I had a stupid evening in Warsaw and convinced myself I don't need Hermes bag and Capucines will be great alternative and as was flying in the morning, there was no way to stop me from doing it and coming back eg. next day. Then found a nice pre-owned Kelly in a good shape in a reputable store with returns (important as I needed time to authenticate) and decided to buy regardless the LV. And THEN finally I got into Hermes game and possibly will be offered a Kelly so I don't need 3 bags of that type (elegant top handle) however just can't imagine some person getting it for 30% of the price (that sort of offers I get). I don't care, I'll just give it to family or a friend but people who try get into this kind of bags have to be able to afford them (so begging me is a no no). I never come across deals like that so maybe I'm just bitter and twisted ).
The main caveat of selling preowned is that either you'll share £ with VC or other consignment and they're like harpies or risk selling yourself but the scamming got to the next level so...If there was not hefty commission, I'd be more open to further price drops.
As I said, I won't buy this stuff anymore. Was a bit foolish and inexperienced - the myth of not losing money on LV/Chanel/Hermes is still strong (literally came across this stupidity on polish vlog today and can't be asked to explain the reality of selling designer stuff) and I was stupid to not realise before doing impulse purchases (also early VC experience was rather good - people would buy a bag straight away at decent price which totally fooled me).

 

[Gabs007]

I vaguely remember the buyer asked in the comment and i didn't envisage my future career as a seller (sarcasm) and just was nice (regretted that as she turned out to be mean anyway). I pressed cancel so there was no option to ask for cancellation on buyers said. I was stupid. I just can't be asked to now ask after 3 years to sort it out - also i don't seem to have the trusted seller status for unknown reason (discussed above) so possibly doesn't matter.

On the 70% note I agree with you- I actually set the price of the Capucines at £2500 (which is roughly 70% of the original price). This is a specific situation (so is the Kelly's) - as much as I don't care about selling cheap newish Chloe or Celine (my mistake to buy them), these particular bags are beautiful and luxurious, especially LV is superbly made.
I had a stupid evening in Warsaw and convinced myself I don't need Hermes bag and Capucines will be great alternative and as was flying in the morning, there was no way to stop me from doing it and coming back eg. next day. Then found a nice pre-owned Kelly in a good shape in a reputable store with returns (important as I needed time to authenticate) and decided to buy regardless the LV. And THEN finally I got into Hermes game and possibly will be offered a Kelly so I don't need 3 bags of that type (elegant top handle) however just can't imagine some person getting it for 30% of the price (that sort of offers I get). I don't care, I'll just give it to family or a friend but people who try get into this kind of bags have to be able to afford them (so begging me is a no no). I never come across deals like that so maybe I'm just bitter and twisted ).
The main caveat of selling preowned is that either you'll share £ with VC or other consignment and they're like harpies or risk selling yourself but the scamming got to the next level so...If there was not hefty commission, I'd be more open to further price drops.
As I said, I won't buy this stuff anymore. Was a bit foolish and inexperienced - the myth of not losing money on LV/Chanel/Hermes is still strong (literally came across this stupidity on polish vlog today and can't be asked to explain the reality of selling designer stuff) and I was stupid to not realise before doing impulse purchases (also early VC experience was rather good - people would buy a bag straight away at decent price which totally fooled me).

Ah OK, that makes sense, I was totally wondering if I had missed those options.

As for the trusted seller status, I think that will be back but they just muck around with the software, apparently it is back on some apps but not on the web.

Actually VC have dropped the commission to 15% so it makes more sense to buy there, if you're OK with giving your bank account, Joli Closet also has a reasonable commission and they are superb to deal with, which could be another option. Dealing with VC seems to be so impersonal, you can talk to a person, they understand it is a mistake on their part, but they can't do anything as apparently they only handle phone calls... I had the issue when an item I bought had slipped through, after talking to my CC company, they did decide to check the item again and I was refunded, but on the phone got nowhere.

Kelly really isn't hard to sell, and I do still regret that I couldn't sell my Birkin because the dog ate it

 

[EmilyM111]

Actually VC have dropped the commission to 15% so it makes more sense to buy there, if you're OK with giving your bank account, Joli Closet also has a reasonable commission and they are superb to deal with, which could be another option. Dealing with VC seems to be so impersonal, you can talk to a person, they understand it is a mistake on their part, but they can't do anything as apparently they only handle phone calls... I had the issue when an item I bought had slipped through, after talking to my CC company, they did decide to check the item again and I was refunded, but on the phone got nowhere.

Kelly really isn't hard to sell, and I do still regret that I couldn't sell my Birkin because the dog ate it

I get the money via Paypal and it's in £, no conversion (conversion is made on VC site but I don't want to think about it lol). Might try JC - read your comments about them, think though it's not as fast as VC (but I'm not desperate).
On the Kelly note- I put it for sale with ugly pictures in March and there was a lot of demand, decided to keep it then though (in the meantime Hermes wanted to sell me a new one without purchase history). 3-4 months later the demand is 0 (offers were tragic, like £4k for black non vintage, non box Kelly 32 in excellent condition with everything but receipt - other Kellys, even old ones are listed for £8k which I understand is unreasonable), then Designer Exchange drops their valuation by £1k vs March and says the demand is this and this, finally the shop I bought the Kelly from quoted me £2k lower than I bought (which makes me a complete idiot though I did research options and £6k was sensible especially with the ability to inspect and return). Not sure how demand for Kelly 32 would drop within a few months but who knows ( I can imagine over longer period yes, for sure).

 

[Gabs007]

I get the money via Paypal and it's in £, no conversion (conversion is made on VC site but I don't want to think about it lol). Might try JC - read your comments about them, think though it's not as fast as VC (but I'm not desperate).
On the Kelly note- I put it for sale with ugly pictures in March and there was a lot of demand, decided to keep it then though (in the meantime Hermes wanted to sell me a new one without purchase history). 3-4 months later the demand is 0 (offers were tragic, like £4k for black non vintage, non box Kelly 32 in excellent condition with everything but receipt - other Kellys, even old ones are listed for £8k which I understand is unreasonable), then Designer Exchange drops their valuation by £1k vs March and says the demand is this and this, finally the shop I bought the Kelly from quoted me £2k lower than I bought (which makes me a complete idiot though I did research options and £6k was sensible especially with the ability to inspect and return). Not sure how demand for Kelly 32 would drop within a few months but who knows ( I can imagine over longer period yes, for sure).

It totally depends, I usually list on both, some items sold faster there than on VC, others faster on VC...

Good pictures are always important, if I was you, I would pull it, take really good pictures and try again on several sites, since you had it authenticated, I would offer that to the site but not mention it.

Vide also offers 15% but I would pay the 30 Euros extra (they also offer payment via PP) so it gets an additional authentication by them and you do not have to deal with buyer and nobody can switch it, if you sell via HEWI, definitely take pics with the mobile when you package and send for the same reason.

Btw haven't heard about the drop in Kellys, got a few friends who love them (not too keen on them myself) and none of them has reported that there was a price drop or that there are more in store

 

[EmilyM111]

It totally depends, I usually list on both, some items sold faster there than on VC, others faster on VC...

Good pictures are always important, if I was you, I would pull it, take really good pictures and try again on several sites, since you had it authenticated, I would offer that to the site but not mention it.

Vide also offers 15% but I would pay the 30 Euros extra (they also offer payment via PP) so it gets an additional authentication by them and you do not have to deal with buyer and nobody can switch it, if you sell via HEWI, definitely take pics with the mobile when you package and send for the same reason.

Btw haven't heard about the drop in Kellys, got a few friends who love them (not too keen on them myself) and none of them has reported that there was a price drop or that there are more in store

Yeah, I’ve changed pictures (copied the style and angles from really popular one lol) and now this is funny - had this Kelly listed 2 times (2x pulled it out was still hesitant). 3rd time then, better pictures but very clear around areas needed for authentication and to demonstrate the condition and VC says it’s not meeting the conditions of the brand (=it’s fake). I submitted it next day and it went in within 1 hour with no asks for receipt etc. I mean... I’m scared to send the bag to them then if their authenticators are that consistent (the bag was authenticated by THE expert in the H field so I’m confident).
Think I might keep it. Would send it to spa (that is an authentication point as well) but the condition is too good and H SA told me it’s too early

 

[Gabs007]

Oh heck you got f...wit then, the approval process is totally funny, I bought a mannequin when a shop closed down, proper one like they have in shop windows, nos sometimes my pictures get rejected on VC because they are apparently not taken privately, OK, I use a good Nikon and a white wall as a background and "Blinky" (named the mannequin as that as she is so blinding white)...

Funny enough when I photographed a jacked on it, Rebelle told me they can see genitals on the doll, I mean I have never ever seen a mannequin with genital, they are all like Barbie...

 

[EmilyM111]

Oh heck you got f...wit then, the approval process is totally funny, I bought a mannequin when a shop closed down, proper one like they have in shop windows, nos sometimes my pictures get rejected on VC because they are apparently not taken privately, OK, I use a good Nikon and a white wall as a background and "Blinky" (named the mannequin as that as she is so blinding white)...

Funny enough when I photographed a jacked on it, Rebelle told me they can see genitals on the doll, I mean I have never ever seen a mannequin with genital, they are all like Barbie...

Lol
Guess the approval to go to the website is easier to fix, not sure I want to send the bag to them in case it actually sells. God knows who will look at the bag - the trustpilot reviews suggest they have incidents of deeming a legit item fake (still they let go fakes)

 

[Gabs007]

Lol
Guess the approval to go to the website is easier to fix, not sure I want to send the bag to them in case it actually sells. God knows who will look at the bag - the trustpilot reviews suggest they have incidents of deeming a legit item fake (still they let go fakes)

I wouldn't trust Trustpilot at all, I had problems with sites where the sites responded and admitted that there was a problem with the IT or that something went wrong, the reviews disappeared because their "automated system" could not verify (you know with the number of the item or delivery number) and if you send them the proof of it, you never ever hear back. Trustpilot is about as shady as it can get, if you pay them enough your bad reviews disappear

 

[Romar]

I think they have removed the trusted seller status completely? I sold 3 items and they passed, all of the sudden the trusted seller status is gone and I do not see it on other people's profiles anymore?

In all honesty, it is hit and miss with VC and I wish they would sort things out, but the whole thing with them is, it is so hard to get to a person, if you talk the customer service and they agree, that still doesn't change a thing as the other parts do not seem to be connected, a bit like a company where different departments do not work together?

I totally understand how people can get frustrated, atm I am just at the point that I think, if something sells, great, I put it on for the lowest price I am willing to take, if it doesn't sell for that price, cool, I give it to a friend or charity,

At the moment I think it is hit and miss and them floundering around

 

[Romar]

@Gabs007 :Now you mention it: Just checked, both on the website and on IPhone/IPAD app: All “recommended” or “trusted” seller status have disappeared.
I buy regularly from VC; only from sellers I have bought from before and who have a recommended status of 98% or higher: all these have disappeared.
Hopefully it’s only a hick-up and will be re-instated soon.

 

[Gabs007]

@Gabs007 :Now you mention it: Just checked, both on the website and on IPhone/IPAD app: All “recommended” or “trusted” seller status have disappeared.
I buy regularly from VC; only from sellers I have bought from before and who have a recommended status of 98% or higher: all these have disappeared.
Hopefully it’s only a hick-up and will be re-instated soon.

I was a bit shocked because apart from the shoes everything went through, the shoes still annoy me, nude is so not pink, but even with that it was 25 things that I sold and they all went through without a hitch, then the trusted seller status disappeared, but not just with me, with about everyone else as well, for most people it must look like you have done something wrong

 

[Romar]

I was a bit shocked because apart from the shoes everything went through, the shoes still annoy me, nude is so not pink, but even with that it was 25 things that I sold and they all went through without a hitch, then the trusted seller status disappeared, but not just with me, with about everyone else as well, for most people it must look like you have done something wrong

Just checked several of my “regular sellers” who all had the “recommended seller” status and a score of 98% and 100% -just like I had-: Everybody is now only an “individual seller” and no longer “recommended” and all percentages have disappeared...
I think it’s a rather worrying situation: I’d rather not buy from sellers who have sold a lot, but do not have the “trusted seller” status, because I sense something must be wrong...
Hopefully it’s only a computer glitch....

 

[Gabs007]

Just checked several of my “regular sellers” who all had the “recommended seller” status and a score of 98% and 100% -just like I had-: Everybody is now only an “individual seller” and no longer “recommended” and all percentages have disappeared...
I think it’s a rather worrying situation: I’d rather not buy from sellers who have sold a lot, but do not have the “trusted seller” status, because I sense something must be wrong...
Hopefully it’s only a computer glitch....

Tbh I think it totally depends on the mood of the person doing the QC, in general I think hardly anybody would try and sell a fake when the items are checked, it might happen on rare occasions and we hear a lot about it, but you would have to be crazy to run that risk and lose your trusted seller status.