Oh wow, that is a while. If it’s any consolation, I think they’re working round the clock to keep up with the increased sales volume. I’ve been getting notifications and even CS emails through in real time at the oddest times of night, weekend included. Maybe it’ll come through soon.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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As a long time lurker, I just made a horrendous experience as a seller on VC, tried to ring them and had some bored person on the phone.
I basically sold shoes that were in top condition as only good as the soles had minimal signs of wear and on the patent you could see if you looked closely that there were the slightest bits of wear. I did think they were very good but wanted to be on the secure side
I get an email from them that I should sell them cheap, they didn't pass. It seems like the new trick to get sellers to really accept rubbish prices. I wrote back:
"
I sold those shoes as in GOOD condition, despite the fact that they were in very good condition, as they had minor signs of wear, then I get an email from you that they are not as described, with a picture of them like they were on the website, again VERY GOOD even if only described as good and the idea to sell them for an absolutely ridiculous low price. I feel ripped off. I contacted your "customer service" which was a total joke, I wanted to escalate it and I wanted somebody to look at them, according to your regulations very good is with minor signs of wear and good is with slightly more signs of wear but no damages. Now I was super careful as there were very minor signs of wear and thought somebody would be pleased. Not that I get this. I am about to cancel my VC account as this is the 2nd time this happened, and I will really make sure every forum hears about this.
I really do not need this, I sold quite a items through you and kept to the "very minor signs of wear - very good condition" and in this case was even more careful with the description, there is no way that those shoes, who look like new, but were sold as only good would not pass quality control, I will shout about this issue on every forum, including pictures and warn others to not sell through you. If I ring up and the "customer service" basically tells me they can't do anything, they can't even get anybody to look at them again, I don't think it is customer service. I am beyond angry at the moment and think about going back to Rebelle, where they might charge more commission, but at least I do not have to deal with those issues. I also never had this issue with Joli Closet, where they charge the same commission as you do!
This is really beyond the pale!
Attached a screenshot of what you sent me and a screenshot as to how the shoes were advertised, as good."
See attached the pictures, I wore those shoes exactly TWICE and ffs, sending me a picture of perfect shoes and claiming snags?
Seriously, a mistake on their side can happen, but if they can't even get somebody to look at the shoes and the description (again, I used good to be on the totally safe side) where is the point?
I basically sold shoes that were in top condition as only good as the soles had minimal signs of wear and on the patent you could see if you looked closely that there were the slightest bits of wear. I did think they were very good but wanted to be on the secure side
I get an email from them that I should sell them cheap, they didn't pass. It seems like the new trick to get sellers to really accept rubbish prices. I wrote back:
"
I sold those shoes as in GOOD condition, despite the fact that they were in very good condition, as they had minor signs of wear, then I get an email from you that they are not as described, with a picture of them like they were on the website, again VERY GOOD even if only described as good and the idea to sell them for an absolutely ridiculous low price. I feel ripped off. I contacted your "customer service" which was a total joke, I wanted to escalate it and I wanted somebody to look at them, according to your regulations very good is with minor signs of wear and good is with slightly more signs of wear but no damages. Now I was super careful as there were very minor signs of wear and thought somebody would be pleased. Not that I get this. I am about to cancel my VC account as this is the 2nd time this happened, and I will really make sure every forum hears about this.
I really do not need this, I sold quite a items through you and kept to the "very minor signs of wear - very good condition" and in this case was even more careful with the description, there is no way that those shoes, who look like new, but were sold as only good would not pass quality control, I will shout about this issue on every forum, including pictures and warn others to not sell through you. If I ring up and the "customer service" basically tells me they can't do anything, they can't even get anybody to look at them again, I don't think it is customer service. I am beyond angry at the moment and think about going back to Rebelle, where they might charge more commission, but at least I do not have to deal with those issues. I also never had this issue with Joli Closet, where they charge the same commission as you do!
This is really beyond the pale!
Attached a screenshot of what you sent me and a screenshot as to how the shoes were advertised, as good."
See attached the pictures, I wore those shoes exactly TWICE and ffs, sending me a picture of perfect shoes and claiming snags?
Seriously, a mistake on their side can happen, but if they can't even get somebody to look at the shoes and the description (again, I used good to be on the totally safe side) where is the point?
Attachments
Email them again if you don’t get a very satisfactory reply to your first and just set it out logically with their criteria alongside for direct comparison. It doesn’t look fair to you, it looks like they complied with description and condition, they were maybe trying to deal with it quickly during the big sales increase, but that doesn’t mean they should let you down. You shouldn’t have to waste time on it but I think if you’re persistent you’ll get them looked at again. You maybe got caught up in their zeal to tighten up QC for buyers.
It doesn’t look like they reduced the price all that much though? You were originally getting €169 after commission, but after the reduction you’d be getting €148,67 after commission, that’s about a 12% reduction in earnings. The buyer was being offered a new price of €205 instead of the €225,33 originally agreed. It’s a bit confusing the terminology they use “on the site”, “seller’s price”.
It’s still unjustified if they really did comply with description and condition though. I am so thorough in my photos and descriptions to avoid this happening, especially since ‘condition’ can be subjective. I’ve sometimes wondered whether it might be worth sending the description in with the item, with the relevant bits of the description underlined. I think I’m going to start doing that, with the description, just to try to nudge things in the right direction in case of doubt. It’s only happened to me once in dozens of sale that something was queried (buyer agreed with me so it just went ahead anyway) and once as a buyer I was offered the chance to refuse a bag which didn’t come with a certificate (but hadn’t been sold as having one) so I just went ahead at the original price.
Edited to add: if you do get them to agree, or even if they agree it’s a grey area, if you’re going to keep selling with them, you should ask them to at least prevent this one affecting your compliance percentage and your recommended seller status. Also just noticed it mentions “snags”. If the pictures they sent don’t show these “snags”, I’d ask them to show you better pictures. If there really are snags and they weren’t mentioned in the description it might be harder to get them to budge. I’m like you, I understate the condition to be safe, and hoping someone will be pleased to get something better than expected, but I really spell out every little detail in the description.
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I keep getting canned replies, I told them to send it back to me, I am closing my account, that price was ridiculously low for those shoes anyway, i rather give them away than sell them any cheaper, sorry, but in the future they can try and do that with somebody else, I paid a lot of money for those shoes, I only described them as good, they can get their commission from where they want, not from me anymore. I hate being ripped off, and if they can't be bothered to provide customer service, I can't be bothered to sell with them. It's not like you make a profit and the site is now full with horrendous brats with entitlement complexes who want everything for the price of a cup of coffee. I thought it would be a good way of clearing out...
I sent them a strongly worded email about how annoyed I am regarding this issue, the canned replies and the shoulder shrug twice from calling the customer service and all of a sudden the sale is going ahead. I guess the buyer realized that she is getting the shoes for a fraction of the price. I only sold them because after having my little one, my feet seem to have grown half a size (I know, sounds crazy, I lost the baby weight quite fast but my feet remained bigger), but I am not going to sell through them anymore.
I think they are marginally better than they were but they are now a bit nuts the other way round, I had a similar situation and told them there is no chance that I am selling the Lanvin dress cheaper, the reason was there was a thread visible, not an unraveled seam or anything but just one that was not shortened and they tried to get me to lower the price, the dress was bought like that from Harrods, never bugged me as you had to lift up the lining, anyway, when I told them that under no circumstances I am lowering the price and I would like it back then and possibly my account closed, the lady on the phone said she will ask her colleague... It went through (was a steal for 200 anyway, worn once) but I think there is a lot of that going on, somebody working for them, they try to beat down the price...
Checked and accepted today, 12 hours ago. I didn’t receive any email, just noticed the status on the app. Almost a week, smh.
Tbh I always try to ship ASAP but it seems France has a massive problem atm with deliveries, sometimes it takes 2 freaking weeks to reach them, even with DHL
I know, my one item that was queried and was already priced low really had nothing wrong with it (as the buyer accepted). Maybe someone trying to show they’re doing the job properly and getting a little carried away.
Seriously, sometimes I think it is just plainly nuts... I decided to price all my items really low and switch off the price offers, so there is not the steady thing with ridiculous price offers, "take it or leave it" kind of thing, and you still get people commenting on your items and demanding you sell them stuff really cheap.
The real problem is, even if you call them, there is really nothing they do, as with the CS who agreed that the shoes are not pink... Then the thing with the not cut thread (I mean I am glad they check items inside and outside but to lift up both linings and find a thread that is 1.5 cm long and simply wasn't cut as it is the end of seam and then trying to knock the item down - totally ridiculous)
Might be their website again, I had issues last weekend when I removed an item, tried several times and always got an error message
That is useful to know! Thanks for posting. Hope the item is everything you’re hoping for!
Yay. Purchase received today. As described, better colour than I expected (had not seen the colour IRL). So pleased. But already tempted by something else
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.I don't know, from my experience and the experience of a few friends, they desperately seem to want to find flaws now just to show that they are on the ball, or possibly because somebody working for them wants the item for a lower price than already listed, sometimes things seem a bit shady...
I am seriously hoping a few new players enter the designer resale market and give the big ones a bit of a run for the money.
While I am delighted with VC cracking down on fakes, there is a certain arrogance about them that often rubs me totally the wrong way,