No returns either with Vestiaire on SNAD (significantly not as described) so if your purchase passes inspection but is non-authentic or has serious flaws not disclosed, the buyer is SOL. Vestiaire’s remedy is to allow the buyer to relist at a discount or no commission - what a joke!
Just for the sake of completeness:
This is simply not true, as I have said before. I would really like to ask you not to keep repeating this as fact unless you have actual experience of it.
I repeat:
You cannot return an item which complies with its description to a private buyer. That is the only non-return policy. The re-listing free option is a useful back-up if you just don’t want to keep what you’ve bought for any reason such as it not fitting, not suiting you, etc. Which is a very fair option when you are buying from a private, non-professional seller.
If you buy from a professional seller, you can return regardless within a timeframe.
Vestiaire DOES give refunds for items which have wrongly passed quality control and which are SNAD. There is NO such thing as a ‘policy of no refunds for SNAD items’ that you keep referring to. It is not true that such a policy exists and it should not keep being said. Certainly in the UK, to have such a policy would not even be legal; I imagine that applies throughout Europe, but cannot comment on the US or elsewhere.
Most SNAD cases may never appear as a review because they just got sorted out smoothly. I didn’t bother to write about it, for instance, when Vestiaire smoothly corrected a QC error and refunded me. In some of the cases you see in reviews, people have rushed to complain in a review before even contacting Vestiaire, but Vestiaire actually gave them their refund fairly promptly once they’d been contacted directly. I can’t point you towards the actual cases of this because (despite any impression I may currently be giving to the contrary!) I don’t think about this all the time. In some cases in the past Vestiaire will have simply acted too slowly on a dispute, and justifiably disgruntled customers have moved on quickly to credit card or PayPal disputes instead to get it going quicker. In some cases Vestiaire will have got the whole thing wrong and buyers have a genuine grievance. These are things that I know from chatting with CS that they are currently aiming to improve. It’s your choice whether to accept what I say about that or not, and it’s only one person’s experience, but it’s rather unfair to keep repeating something as fact that you have no direct experience of. Some negative reviews are undoubtedly fair and genuine but many are exaggerated or premature (some, I am suspicious, may be completely fictitious). But ultimately the actual fact is that Vestiaire does not have the poor policy that you keep stating it does.
To be absolutely clear here, I have a minor vested interest, simply as a seller and as a buyer who wishes to keep using Vestiaire, in wishing that posters and reviewers would be careful to make factual statements only about things they actually know are facts, and make it clear when what they are saying is opinion, speculation, or based on unverifiable evidence they have picked up from other reviews. Those who don’t do this damage my prospects and other sellers’ prospects with no justification and I just don’t like the unfairness. I probably take this too seriously: in reality it probably doesn’t make much difference because Vestiaire is a big operation and the vast majority of what happens on it goes through quite happily without any kind of review, negative or positive, getting either consulted or posted. I am thoroughly in favour of debating whether T&Cs and the process are attractive or need changing, and in favour of posting experiences when a company fails to maintain its obligations under them. But this thread is entitled ‘Vestiaire Collective experiences’, and taking unverified reviews as facts is not experience.
By the way, it is also mistaken to say as you do that you can’t view people’s sold items. A seller cannot remove screen presence of their sold items on Vestiaire Collective, they can only remove unsold items. As I said before, you can see the sold ones on the website. The app only displays sold items in categories, but the seller’s profile page on the website displays a seller’s sold items and any associated comments with them. I believe it’s a matter of space on the app, but I’m no techie.
The centralised review system you mention could be really useful, why don’t you email and suggest it? However it would raise further issues of verification of fairness of feedback, and eBay sellers and buyers seem to get a lot of trouble with that sort of thing, though I have no personal experience of it to go by. Meantime, the recommended seller status gives you some degree of information, as I discussed when you were asking about it, and in fact of course what’s happening with Vestiaire is that they take on some of the weight of that assessment themselves by being a middleman; sellers are not shipping straight to buyers, which I believe they do with PoshMark (correct me if I’m wrong). So it’s less necessary.
Regarding what you say about comments, which rather makes it sound as if they may remove anything unfavourable, the only only ones I’ve ever seen scrubbed are outright trolling and really offensive comments. I’ve seen plenty of comments left up permanently that are both complimentary and critical of buyers, sellers and Vestiaire itself, and I have chosen not to buy from or accept offers from people who seem tricky or unresponsive in any way. They removed a negative comment a rude buyer had left for me when she claimed a dress wasn’t made of the material I said it was and was apparently annoyed. Maybe she was gearing up for a fake SNAD claim. They removed it because it was demonstrably a false claim (the dress was photographed with the clearly original manufacturer’s composition label attached and had been seen as such at QC).
I am not in charge here and you are absolutely as entitled as I am to state your opinions and share your experiences, and it’s helpful to everyone when you or I do that, and there’s no reason you shouldn’t be able to just come on here and vent, that is partly what a thread like this is for. I do not mean this as any kind of an attack on you personally, I am quite sure you are a very pleasant and decent lady. But I do ask you kindly not to repeat untrue statements such as that about policy, or to give online reviews by people you don’t know the status of as proof for it, because this may have a negative impact on other people’s fair interests. If someone has actual factual evidence of it being true, I ask them please to post it, because we all need to know.
