Vestiaire Collective experiences?

[Annie J]

Wow that’s a great idea
I might try with some very old listing which haven’t replied to messages. I would feel bad if I messed up someone’s selling
I am very business minded
If I submit offer I always purchase.
It’s an accessory. I would purchase but the reason I was thinking of submitting an offer, because I am not able to purchase yet. So since I have a day , I was thinking why not to try and get better deal if I would and if not then the next day purchase at full price
Thank you kindly

Exactly, I feel the way you do, if I make an offer and it’s accepted, I’ll buy, I think it’s only fair to the seller because I have blocked them from accepting other offers for 24 hours (Likewise if a buyer buys something from me, I will always honour the purchase even if I have suddenly decided I’d like to keep the item, and I would still honour the first buyer even if I’ve been offered a better price somewhere else). But trying this out on a very old listing might not be quite so bad! And I think that even if you speak to CS on the phone as an alternative way of finding out, unless you happen to be a native French speaker, the subtleties of what you’re asking could be lost in translation on the phone to CS! Would you let me know what happens? I’d be interested to know what works, and also to hear if you get your item!

 

[Polaremil]

I bought something on Saturday and it is already being controlled. Will report back once I get the item. Over the years I have bought around 10 items, and only one was not as described. I was refunded promptly. So let’s hope my good luck continues. I have been happier as a buyer than seller, that’s for sure.

 

[Annie J]

I bought something on Saturday and it is already being controlled. Will report back once I get the item. Over the years I have bought around 10 items, and only one was not as described. I was refunded promptly. So let’s hope my good luck continues. I have been happier as a buyer than seller, that’s for sure.

Yep, absolutely! I’ve been fairly happy both ways but any less than happy experiences have been as a seller with iffy buyer behaviour or QC going a bit over the top (a single missed stitch on a non-structural and invisible internal seam - buyer was offered chance to back out or have reduced price but happily she was a fair lady who recognised it was really not a problem at all and took the dress at the original price agreed anyway). It’s getting a bit better for sellers too now, though, I think. Commission has dropped a heck of a lot (prices too so no increased earnings per item, but faster and more sales, and I hope it’ll settle somewhere in the middle eventually with new listing prices) and CS is getting more thorough and quick. Fingers crossed for a continuation!

Hope you are happy with your purchase!

 

[Gigi1]

Exactly, I feel the way you do, if I make an offer and it’s accepted, I’ll buy, I think it’s only fair to the seller because I have blocked them from accepting other offers for 24 hours (Likewise if a buyer buys something from me, I will always honour the purchase even if I have suddenly decided I’d like to keep the item, and I would still honour the first buyer even if I’ve been offered a better price somewhere else). But trying this out on a very old listing might not be quite so bad! And I think that even if you speak to CS on the phone as an alternative way of finding out, unless you happen to be a native French speaker, the subtleties of what you’re asking could be lost in translation on the phone to CS! Would you let me know what happens? I’d be interested to know what works, and also to hear if you get your item!

Thank you I wish I would speak French well. I did started learning, but no I cannot speak fluently yet. Although I absolutely fascinated by French language, so I will be speaking well soon let’s hope .
I will definitely let you know how it all went and if I was able to get the item .

 

[Gigi1]

I bought something on Saturday and it is already being controlled. Will report back once I get the item. Over the years I have bought around 10 items, and only one was not as described. I was refunded promptly. So let’s hope my good luck continues. I have been happier as a buyer than seller, that’s for sure.

Wow lucky you it’s really fast
I purchased as well maybe 4 times. Well one of them I knew the seller from another site. Actually I so much wanted the item that I didn’t wait until she would list on another site for better price . Oh well ...
Back to purchases . All were very fast dispatched , and all just as described- perfect. Hope as well that my luck will continue
Looking forward to hear about your purchase

 

[jmc3007]

In other news, VC just raised their shipping fees by $10 to 44 to US from Europe AFTER lowering to 33 some months ago. Natch no announcement was forthcoming. Secondly, they have decided to add on import duties directly to the purchase. It used to be that buyers were given the option of paying duties via DHL or paying a flat 15% across all goods categories. For handbags, this would have been additional 6% over what US Border actually is charging all along. At least with the new duty scale, they’re attempting to charge the correct duty rate. Higher shipping, plus buyer’s authentication fee, I’m not really feeling the love for VC going forward. Not surprised that I haven’t bought anything in 6 months now even though the dollar exchange rate is better

 

[Annie J]

In other news, VC just raised their shipping fees by $10 to 44 to US from Europe AFTER lowering to 33 some months ago. Natch no announcement was forthcoming. Secondly, they have decided to add on import duties directly to the purchase. It used to be that buyers were given the option of paying duties via DHL or paying a flat 15% across all goods categories. For handbags, this would have been additional 6% over what US Border actually is charging all along. At least with the new duty scale, they’re attempting to charge the correct duty rate. Higher shipping, plus buyer’s authentication fee, I’m not really feeling the love for VC going forward. Not surprised that I haven’t bought anything in 6 months now even though the dollar exchange rate is better

The shipping change isn’t good for some areas but seems better for others; they’ve changed it to reflect the actual cost rather than an average cost over all countries. It’s gone down for most areas and up for some. I seem to remember I got an email announcing it, but I’m not totally sure. The shipping changes are all set out in the FAQs, so it has been announced if you look there.

I rather get the impression all changes are not yet final so it may yet adjust.

I’ve heard other people not like the authentication charge, but the fee is actually much more than covered by the recently dropped prices (brought about by lowered commission) and is proportionate to the item cost. Sellers aren’t getting more for their items but buyers are getting dramatically reduced costs, even with the authentication fee.

I can appreciate that if you live in a location where shipping has gone up, it might seem less attractive from where you are. You seem potentially to benefit from the change to accurate payment of duties though?

I’ve sold more items as buyers seem to like the very much lowered prices, but am not earning more per item than I was going to get on them before.

 

[Annie J]

In other news, VC just raised their shipping fees by $10 to 44 to US from Europe AFTER lowering to 33 some months ago. Natch no announcement was forthcoming. Secondly, they have decided to add on import duties directly to the purchase. It used to be that buyers were given the option of paying duties via DHL or paying a flat 15% across all goods categories. For handbags, this would have been additional 6% over what US Border actually is charging all along. At least with the new duty scale, they’re attempting to charge the correct duty rate. Higher shipping, plus buyer’s authentication fee, I’m not really feeling the love for VC going forward. Not surprised that I haven’t bought anything in 6 months now even though the dollar exchange rate is better

The shipping change isn’t good for some areas but seems better for others; they’ve changed it to reflect the actual cost rather than an average cost over all countries. It’s gone down for most areas and up for some. I seem to remember I got an email announcing it, but I’m not totally sure. The shipping changes are all set out in the FAQs, so it has been announced if you look there.

I rather get the impression all changes are not yet final so it may yet adjust.

I’ve heard other people not like the authentication charge, but the fee is actually much more than covered by the recently dropped prices (brought about by lowered commission) and is proportionate to the item cost. Sellers aren’t getting more for their items but buyers are getting dramatically reduced costs, even with the authentication fee.

I can appreciate that if you live in a location where shipping has gone up, it might seem less attractive from where you are. You seem potentially to benefit from the change to accurate payment of duties though?

I’ve sold more items as buyers seem to like the very much lowered prices, but am not earning more per item than I was going to get on them before.

In fact just realised I posted about this in mid-April, post #2594 on page 173!

 

[jmc3007]

The first time VC dropped shipping fee was around Jan of 2019, and it wasn’t country specific from within in Europe. Besides all items would come from Paris anyway. Prior to these fluctuations, VC shipping was $40 for as long as I’ve been on it circa 2015

 

[Annie J]

The first time VC dropped shipping fee was around Jan of 2019, and it wasn’t country specific from within in Europe. Besides all items would come from Paris anyway. Prior to these fluctuations, VC shipping was $40 for as long as I’ve been on it circa 2015

It makes sense that you saw a change in January as that is when the new CEO was installed. Maybe that was a preliminary step and was adjusted thereafter. Since then they’ve been rolling out an awful lot of changes, particularly since this April. I like most of the changes so far, will be interested to see where it all goes from here.

 

[nicole0612]

In other news, VC just raised their shipping fees by $10 to 44 to US from Europe AFTER lowering to 33 some months ago. Natch no announcement was forthcoming. Secondly, they have decided to add on import duties directly to the purchase. It used to be that buyers were given the option of paying duties via DHL or paying a flat 15% across all goods categories. For handbags, this would have been additional 6% over what US Border actually is charging all along. At least with the new duty scale, they’re attempting to charge the correct duty rate. Higher shipping, plus buyer’s authentication fee, I’m not really feeling the love for VC going forward. Not surprised that I haven’t bought anything in 6 months now even though the dollar exchange rate is better

This is unwelcome news. It must have just changed today. I purchased a bag yesterday and paid the previous rate (the “lower” shipping rate of $33) and was able to select to pay customs upon entry to the US (which I always do). An $11 increase in shipping is tolerable, but I will probably cut way back in purchases if I am required to prepay all customs. It’s good if their previously hugely inflated customs calculation is more in line with reality, but I always use one credit card for purchases and another for customs, so this would be an annoyance.

 

[Annie J]

This is unwelcome news. It must have just changed today. I purchased a bag yesterday and paid the previous rate (the “lower” shipping rate of $33) and was able to select to pay customs upon entry to the US (which I always do). An $11 increase in shipping is tolerable, but I will probably cut way back in purchases if I am required to prepay all customs. It’s good if their previously hugely inflated customs calculation is more in line with reality, but I always use one credit card for purchases and another for customs, so this would be an annoyance.

Oh dear! That’s a shame. I suppose there are bound to be some aspects of the changes that will cause unwelcome effects for some of us. They seem to be regularising procedures generally which is no bad thing but some aspects may not suit all

 

[jmc3007]

I will probably cut way back in purchases if I am required to prepay all customs. It’s good if their previously hugely inflated customs calculation is more in line with reality, but I always use one credit card for purchases and another for customs, so this would be an annoyance.

The prepaid feature is a huge drawback imo, effectively you pay upfront while waiting for slow poke sellers to ship 3 1/2 weeks later if never? VC is earning interest on this money float like banks do, granted they’re not on the same scale but it’s v annoying nonetheless.

 

[Annie J]

The prepaid feature is a huge drawback imo, effectively you pay upfront while waiting for slow poke sellers to ship 3 1/2 weeks later if never? VC is earning interest on this money float like banks do, granted they’re not on the same scale but it’s v annoying nonetheless.

If they shorten the shipping window they allow sellers, that would help with that to an extent? I’m personally crossing my fingers for that. They’ve just accelerated how quickly they pay sellers so I wonder if the time sellers can ship will be the next change. I always ship quickly and dislike it when sellers ship slowly to me.

 

[Polaremil]

So, basically the item I bought took one day to arrive from the seller to Paris, but quality control is still in progress.....