Vestiaire Collective experiences?

[Annie J]

If they list it as pink, nobody is going to look at them, I mean who the hell will look under pink if somebody needs a neutral shade?

Weirdly enough, just got the message that I sold another dress but they applied their old commission....

I think they could be called pinkish nude or beige pretty legitimately, but I agree with you that people who will want them are less likely to find them if they’re listed as pink which people are going to think of more as fuchsia, or bubblegum, or cerise... I think if I were you I’d pull them, and send them in again as beige in the product information, but also give the designer colour name and your own description of them as ‘nude-pinkish-beige’ in the full description. No one can argue with that. Though I guess it’s more complicated if they have them now? This is why I spend so long working out how to describe my stuff, to be certain nothing can go wrong at QC/compliance, but something unforeseen is bound to trip you up at some point. Aargh. Irritating. You could try asking customer service to let you re-list them with a new description. Or just try a different day with a different person. Either that or resign yourself to however it works out. Maybe someone wants pink shoes that aren’t really too pink and will snap them up. Shame they don’t have a ‘nude’ option to select. There is ‘other colour’ but who searches for ‘other colour shoes’? I’m never sure who will find those ...

Strange that you are seeing old commission applied - I’m clearly seeing and getting the new rates when I’m selling things. Some glitch?

 

[Annie J]

Do you remember that dress that broke the internet because some people saw it as blue, and some saw it as gold? It's like that. Some colours just do that LOL.

Yes that dress thing was such a mind boggling illusion!

You know the ones that really get me terminology-wise are ‘mauve’ and ‘taupe’. Everyone seems to have a completely different idea of what those two colours are. I feel that Americans define them differently to British people, and I can’t imagine what other variables there are. ‘Orange’ also seems to be a moveable feast. All just waiting to trip us up on resale sites ... lol

 

[Dillonk]

Does anyone have experience going through with a chargeback with this company? I’m highly disappointed in their service as well as quality control. I am attaching what I received versus what is on the actual brand’s website. This is so obviously a counterfeit that I can’t even stand it. If you look closely there is obviously a line of stitching missing. I sent detailed photos and a printout of the pic of the actual item from Hermès and they still deemed it authentic. They proposed me to send it back again but quite frankly I’m tired of dealing with this company and would rather not have them send it back to me and then close this case.

 

[Gabs007]

I think they could be called pinkish nude or beige pretty legitimately, but I agree with you that people who will want them are less likely to find them if they’re listed as pink which people are going to think of more as fuchsia, or bubblegum, or cerise... I think if I were you I’d pull them, and send them in again as beige in the product information, but also give the designer colour name and your own description of them as ‘nude-pinkish-beige’ in the full description. No one can argue with that. Though I guess it’s more complicated if they have them now? This is why I spend so long working out how to describe my stuff, to be certain nothing can go wrong at QC/compliance, but something unforeseen is bound to trip you up at some point. Aargh. Irritating. You could try asking customer service to let you re-list them with a new description. Or just try a different day with a different person. Either that or resign yourself to however it works out. Maybe someone wants pink shoes that aren’t really too pink and will snap them up. Shame they don’t have a ‘nude’ option to select. There is ‘other colour’ but who searches for ‘other colour shoes’? I’m never sure who will find those ...

Strange that you are seeing old commission applied - I’m clearly seeing and getting the new rates when I’m selling things. Some glitch?

As I said, I did all that, gave the colour that the designer calls it Marshmallow, listed them as beige in the tick box, described the colour as nude, beige with a faint pinkish blush, Had 6 pictures up. As I also mentioned, I DID call customer service, the lady totally agreed with me that they look more beige and definitely not pink but QC had also contacted the buyer and gave the buyer an out.

There are a few options missing in their tick boxes, also when it comes to material. I got all the new rates when selling, then this dress, clearly the old rate

 

[Annie J]

As I said, I did all that, gave the colour that the designer calls it Marshmallow, listed them as beige in the tick box, described the colour as nude, beige with a faint pinkish blush, Had 6 pictures up. As I also mentioned, I DID call customer service, the lady totally agreed with me that they look more beige and definitely not pink but QC had also contacted the buyer and gave the buyer an out.

There are a few options missing in their tick boxes, also when it comes to material. I got all the new rates when selling, then this dress, clearly the old rate

How odd!

 

[FluffyMouse]

Does anyone have experience going through with a chargeback with this company? I’m highly disappointed in their service as well as quality control. I am attaching what I received versus what is on the actual brand’s website. This is so obviously a counterfeit that I can’t even stand it. If you look closely there is obviously a line of stitching missing. I sent detailed photos and a printout of the pic of the actual item from Hermès and they still deemed it authentic. They proposed me to send it back again but quite frankly I’m tired of dealing with this company and would rather not have them send it back to me and then close this case.

I ordered a Gucci Signora watch once and when the item arrived, the package had been opened and inside it was just the empty Gucci box. I asked them to refund me and I didn't hear from them for a month. So I told them I would get my credit card company involved so within a few days I was refunded. It's different from your case though.

I'm not really familiar with H. Leather does look good in the picture. Do they have older versions of this model? I've looked up the card case on the website and those pictures do have the stitching you mentioned. Did you ask in the Hermes authentication thread? Was it a private seller or a professional seller? Because professional sellers have to take their items back (at least this is the case in Europe) within a certain time frame.

 

[FluffyMouse]

As I said, I did all that, gave the colour that the designer calls it Marshmallow, listed them as beige in the tick box, described the colour as nude, beige with a faint pinkish blush, Had 6 pictures up. As I also mentioned, I DID call customer service, the lady totally agreed with me that they look more beige and definitely not pink but QC had also contacted the buyer and gave the buyer an out.

There are a few options missing in their tick boxes, also when it comes to material. I got all the new rates when selling, then this dress, clearly the old rate

It's so silly, unbelievable. I see many items on VC being described as leather or fur, when in reality it's faux leather and faux fur. Also, some people don't give a description at all. I don't understand their arguments at all in your case.

I had a vintage Gucci watch I sold on VC, and I listed it as fair condition because some of the gold plating had come off a bit. I listed every tiny scratch so to speak, but they sent it back to me because 'my item didn't meet their quality standards'. OK then. Why let me list it in the first place.

 

[Dillonk]

I ordered a Gucci Signora watch once and when the item arrived, the package had been opened and inside it was just the empty Gucci box. I asked them to refund me and I didn't hear from them for a month. So I told them I would get my credit card company involved so within a few days I was refunded. It's different from your case though.

I'm not really familiar with H. Leather does look good in the picture. Do they have older versions of this model? I've looked up the card case on the website and those pictures do have the stitching you mentioned. Did you ask in the Hermes authentication thread? Was it a private seller or a professional seller? Because professional sellers have to take their items back (at least this is the case in Europe) within a certain time frame.

The Hermès authentication thread is closed down and the stamping of this model states that it would’ve been A which would mean it would’ve been a 2017 model. It was a private seller but the thing is the company still took it back anyway to recheck. I’ve since begun a dispute with my credit card company and will be very much compliant going forward. I only really want the truth as well as justice and peace of mind. I had looked at the same cardholder in a store in New York, the boutique itself, and noticed the vertical stitch line. I would be much too embarrassed to pull mine out when it had a significant piece of the cardholder missing! This must be a superfake... if it weren’t for the missing stitch line, a missing part of the date code on the inside, and a foil stamp that’s a tad off in terms of the accent above the second e in Hermès; and said e being practically fused together and indistinguishable.. I would have not known the wiser...

 

[Dillonk]

I ordered a Gucci Signora watch once and when the item arrived, the package had been opened and inside it was just the empty Gucci box. I asked them to refund me and I didn't hear from them for a month. So I told them I would get my credit card company involved so within a few days I was refunded. It's different from your case though.

I'm not really familiar with H. Leather does look good in the picture. Do they have older versions of this model? I've looked up the card case on the website and those pictures do have the stitching you mentioned. Did you ask in the Hermes authentication thread? Was it a private seller or a professional seller? Because professional sellers have to take their items back (at least this is the case in Europe) within a certain time frame.

Ok, well, this is our answer. I don’t know if this counts as further proof but GQ posted this wallet in their magazine a long time ago (2005) and there’s that vertical line of stitching down the leather.

 

[Gabs007]

It's so silly, unbelievable. I see many items on VC being described as leather or fur, when in reality it's faux leather and faux fur. Also, some people don't give a description at all. I don't understand their arguments at all in your case.

I had a vintage Gucci watch I sold on VC, and I listed it as fair condition because some of the gold plating had come off a bit. I listed every tiny scratch so to speak, but they sent it back to me because 'my item didn't meet their quality standards'. OK then. Why let me list it in the first place.

That is why I like Joli so much, you describe the item correctly, they actually read the description... have totally given up on Rebelle, they have turned total disaster with massive commission, zero service, relatively small audience but massive arrogance and a QC that seems most of the time angry our on "substances", VC seems to be struggling around and trying to adjust to the new rules, I don't want to really list as long as they do not know if they want the bowel movement or the haircut....

 

[Annie J]

. Duplicate post

 

[Annie J]

That is why I like Joli so much, you describe the item correctly, they actually read the description... have totally given up on Rebelle, they have turned total disaster with massive commission, zero service, relatively small audience but massive arrogance and a QC that seems most of the time angry our on "substances", VC seems to be struggling around and trying to adjust to the new rules, I don't want to really list as long as they do not know if they want the bowel movement or the haircut....

I agree about Rebelle, looks poor.

I think you’ve had bad luck with Vestiaire with the shoe colour thing, and I reckon you could still call and get a different person to put their agreement that the shoes are indeed beige into action so you can have them listed the way they really are and be more likely to sell them. I’ve usually found they will act if I talk it through with them, but maybe I’ve been lucky. If you had the shoes in your hands I’d remove and re-list, but it’s obviously made it trickier for you that they are now physically with Vestiaire and the situation is very annoying for you.

I’ve actually found now that things are shifting quicker as the changes bed in at Vestiaire and have been lucky with authentication and compliance going smoothly. I think they’ve got massive amounts to deal with at the moment but on the whole seem to be keeping it going, at least in my experience. I appreciate it hasn’t been the same for you.

I really do like the look of Joli Closet and was quite pleased to find it after you recommended it somewhere! I’ve given it a go, but having listed a few really nice, new, high-end and reasonably priced items on both sites (in fact priced lower on Joli), and leaving it open to offer, I haven’t actually had a single offer, sale or message on Joli while I’ve been getting sales of the same items on Vestiaire. So I don’t really know what to make of that. Maybe it’s just that they haven’t gained the same traction yet and it will speed up in future. I am also nervous about their payment method on Joli. I can be paid to PayPal with Vestiaire, so all they need is my registered email address. Whereas I have to give Joli Closet my bank details to be paid, which I’m a lot less happy to do. There may be no difference really in giving my account number and sort code to a company I don’t really know to giving them a cheque with the same information on it, but my bank didn’t like the idea, especially since they also register address (and also wanted date of birth). I’m not suggesting in any way there’s any intention on their part to do anything wrong, and plenty of platforms require this sort of info (and hey, PayPal could get breached too), and I’m quite sure they are completely respectable, but even respectable business with supposedly good security get breaches, so I feel uncomfortable, though most people probably would be ok with it. (I’ve been the victim of identity fraud and credit card fraud more than time because of security breaches at companies that had my info, so I’m once bitten, twice shy). I’m only selling wardrobe overflow, I’m not a business, I don’t really want to fiddle around with a new bank account just for this and don’t want to share all that info about my existing account. Maybe they will offer a PayPal option in future, I’ll consider it again if they do because the site looks nice. I did have a problem with couple of things I listed on Joli Closet being put on at the wrong price. I submitted in GB£ (and it definitely did say ‘£’ in their options), they translated the prices straight to Euros - not at the exchange rates but using the exact same figure as if £1=1€, which is obviously wrong and left my items underpriced. I didn’t bother to do anything about it because both things affected sold on Vestiaire right away and I had to withdraw them from Joli anyway. I might look at Joli again later on if they seem to get more traction but meantime I’m just a bit more comfortable with the balance at Vestiaire.

 

[Gabs007]

I agree about Rebelle, looks poor.

I think you’ve had bad luck with Vestiaire with the shoe colour thing, and I reckon you could still call and get a different person to put their agreement that the shoes are indeed beige into action so you can have them listed the way they really are and be more likely to sell them. I’ve usually found they will act if I talk it through with them, but maybe I’ve been lucky. If you had the shoes in your hands I’d remove and re-list, but it’s obviously made it trickier for you that they are now physically with Vestiaire and the situation is very annoying for you.

I’ve actually found now that things are shifting quicker as the changes bed in at Vestiaire and have been lucky with authentication and compliance going smoothly. I think they’ve got massive amounts to deal with at the moment but on the whole seem to be keeping it going, at least in my experience. I appreciate it hasn’t been the same for you.

I really do like the look of Joli Closet and was quite pleased to find it after you recommended it somewhere! I’ve given it a go, but having listed a few really nice, new, high-end and reasonably priced items on both sites (in fact priced lower on Joli), and leaving it open to offer, I haven’t actually had a single offer, sale or message on Joli while I’ve been getting sales of the same items on Vestiaire. So I don’t really know what to make of that. Maybe it’s just that they haven’t gained the same traction yet and it will speed up in future. I am also nervous about their payment method on Joli. I can be paid to PayPal with Vestiaire, so all they need is my registered email address. Whereas I have to give Joli Closet my bank details to be paid, which I’m a lot less happy to do. There may be no difference really in giving my account number and sort code to a company I don’t really know to giving them a cheque with the same I formation on it, but my bank didn’t like the idea, especially since they also register address (and also wanted date of birth). I’m not suggesting in any way there’s any intention on their part to do anything wrong, and plenty of platforms require this sort of info (and hey, PayPal could get breached too), and I’m quite sure they are completely respectable, but even respectable business with supposedly good security get breaches, so I feel uncomfortable, though most people probably would be ok with it. (I’ve been the victim of identity fraud and credit card fraud more than time because of security breaches at companies that had my info, so I’m once bitten, twice shy). A couple of things I listed on Joli Closet were also listed at the wrong price. I submitted in GB£, they translated the prices straight to Euros - not at the exchange rates but using the exact same figure as if £1=1€, which is obviously wrong and left my items underpriced. I didn’t bother to do anything about it because both things affected sold on Vestiaire right away and I had to withdraw them from Joli anyway. I might look at Joli again later on if they seem to get more traction but meantime I’m just a bit more comfortable with the balance at Vestiaire.

ETA: I see when I post the reply that TPF makes some references to Vestiaire into a link. Just to point out it’s not me doing that lol. They obviously don’t have any sponsorship from Joli Closet or Rebelle yet!

I think it is pretty pointless to reply, as you obviously have not read anything I wrote.

As I have said repeatedly, I called them, they agreed the shoes do not look pink, makes no difference as it was already put to the buyer who backed out, since the shoes are with them, no I do not have them in my hands.

As for your problems with JC, strangely enough never had the issue, but you can actually change the currency there, takes a bit of looking into or you could list in Euros? If you feel uncomfortable giving pretty general banking information, that doesn't allow them to withdraw to them, fair enough. I had problems with credit card fraud because somebody hacked a shop, they tried to charge the credit card. Personally I do not like accepting PP due to the PP charges.

Actually everything you mind about Joli is something I like very much, with verified info and all that, people who sell fakes are less likely to use them, so I am totally on board with that. I sold some items with Joli, it did take a bit, but the items were actually on VC too and didn't seem to get much attention, when it comes to buying, I do prefer Joli as the prices seem to be better, the quality check and payment was pretty good, approval as well, with VC things seem to take forever to get approved, today I had an email that I need to take new pictures as apparently they do not allow items to be photographed on mannequins at all anymore, seriously, I thought they would be getting better, totally down with 1st picture has to be on a hanger, but the other pictures, people want to see how it looks worn. It seems it is back to the old "Left hand has no idea what right hand is doing" policy and I simply don't have time to deal with all that. I am at the point of "If the items sell, great, if not I can always give them to friends or a charity" - I just want it hassle free, I left Rebelle due to their totally messed up service, I actually found a proper mannequin and paid through the nose for it to be able to show how items look on a body, if they now decide that they don't want that (however saw about 100 new items where the items were shown on a mannequin) cool, I guess they can do without my commission.

As for the dress, sent them an email asking why the old commission was applied, got the reply that it must be a mistake but so far no attempt to sort it.

The way I see it, I am not married to any of the companies, I just want to get rid of my items fast and hassle free, I usually list on several platforms at the same time, as I have the description anyway and have done the pictures, if it sells on one, I remove it from the others. With VC it is too much hassle (3 mess ups in a week with 12 items is a bit much for my liking) as I have to feature my time in as well and the single picture upload takes a hell lot of time, so I just skip them in the future, if it works for you, great, I would use it too, but calling them, being told they totally understand and agree, and then it goes ahead anyway, not efficient and absolutely pointless.

 

[Annie J]

I think it is pretty pointless to reply, as you obviously have not read anything I wrote.

As I have said repeatedly, I called them, they agreed the shoes do not look pink, makes no difference as it was already put to the buyer who backed out, since the shoes are with them, no I do not have them in my hands.

As for your problems with JC, strangely enough never had the issue, but you can actually change the currency there, takes a bit of looking into or you could list in Euros? If you feel uncomfortable giving pretty general banking information, that doesn't allow them to withdraw to them, fair enough. I had problems with credit card fraud because somebody hacked a shop, they tried to charge the credit card. Personally I do not like accepting PP due to the PP charges.

Actually everything you mind about Joli is something I like very much, with verified info and all that, people who sell fakes are less likely to use them, so I am totally on board with that. I sold some items with Joli, it did take a bit, but the items were actually on VC too and didn't seem to get much attention, when it comes to buying, I do prefer Joli as the prices seem to be better, the quality check and payment was pretty good, approval as well, with VC things seem to take forever to get approved, today I had an email that I need to take new pictures as apparently they do not allow items to be photographed on mannequins at all anymore, seriously, I thought they would be getting better, totally down with 1st picture has to be on a hanger, but the other pictures, people want to see how it looks worn. It seems it is back to the old "Left hand has no idea what right hand is doing" policy and I simply don't have time to deal with all that. I am at the point of "If the items sell, great, if not I can always give them to friends or a charity" - I just want it hassle free, I left Rebelle due to their totally messed up service, I actually found a proper mannequin and paid through the nose for it to be able to show how items look on a body, if they now decide that they don't want that (however saw about 100 new items where the items were shown on a mannequin) cool, I guess they can do without my commission.

As for the dress, sent them an email asking why the old commission was applied, got the reply that it must be a mistake but so far no attempt to sort it.

The way I see it, I am not married to any of the companies, I just want to get rid of my items fast and hassle free, I usually list on several platforms at the same time, as I have the description anyway and have done the pictures, if it sells on one, I remove it from the others. With VC it is too much hassle (3 mess ups in a week with 12 items is a bit much for my liking) as I have to feature my time in as well and the single picture upload takes a hell lot of time, so I just skip them in the future, if it works for you, great, I would use it too, but calling them, being told they totally understand and agree, and then it goes ahead anyway, not efficient and absolutely pointless.

Oh no, you misunderstand me, perhaps I didn’t say it clearly enough. I’ve read everything you wrote. I sympathise, just trying to help and share experiences as we seem to have similar needs and perspectives on these resale platforms which we could usefully share with each other; I was only suggesting that if you get another CS person you can probably still get them to put what the first CS person acknowledged to you (that the shoes are beige) into action even though the first person you spoke to who agreed with you didn’t do anything. I’ve found more than once that a second CS person takes it further, it’s often just who you catch and when, isn’t it? Just thought it might be a helpful suggestion with your situation, so the shoes don’t have to unhelpfully listed as ‘pink’ any more which might make it hard to find the right buyer. Probably by now you don’t think it’s worth the hassle, no problem! Hope it works out well for you!

 

[Gabs007]

Oh no, you misunderstand me, perhaps I didn’t say it clearly enough. I’ve read everything you wrote. I sympathise, just trying to help and share experiences as we seem to have similar needs and perspectives on these resale platforms which we could usefully share with each other; I was only suggesting that if you get another CS person you can probably still get them to put what the first CS person acknowledged to you (that the shoes are beige) into action even though the first person you spoke to who agreed with you didn’t do anything. I’ve found more than once that a second CS person takes it further, it’s often just who you catch and when, isn’t it? Just thought it might be a helpful suggestion with your situation, so the shoes don’t have to unhelpfully listed as ‘pink’ any more which might make it hard to find the right buyer. Probably by now you don’t think it’s worth the hassle, no problem! Hope it works out well for you!

They already allowed the buyer to back out, apparently tons of people love the shoes, when I listed them they sold within 2 hours. The CS lady I spoke to was totally helpful, but she can't really overrule the decision of the QC...

At least they didn't ding my account for that, it's just with jumping between 2 countries, overseeing the renovation of the house in France, trying to get builders for the houses in the UK to do them up (gosh, it seems to be universal that if you need builders anywhere that they tell you they come on Monday but you need to nail him down which week, month or possibly year they mean), chasing after VC is just an additional hassle.

Btw regarding the bank account, you could always have a bank account just dedicated for that stuff if you are worried, once it is in remove it. I find the PP fees totally horrendous, add to that their really weird policies, they once closed down my account because I was buying too much, so they suspected something is wrong (wtf?) and demanded a copy of my passport. THAT made me really uncomfy, especially since I had to submit it electronically, PP already has my banking info, DOB, address etc.... I try to do as little as possible with PP