Vestiaire Collective experiences?

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#2,656
FluffyMouse said:
Haha ;)

Yeah I guess since I don't really use the other features I'm so focused on the free shipping that it left a sour taste in my mouth. I didn't buy from VC for 4 months or something, so that's why I was annoyed that when I did place 4 orders, I didn't have the free shipments available. Oh well, can't resist their new prices anyway..
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I thought the 12 items are for the whole year, and when that yearly subscription is over, the free shipments you haven't used go as well? In the past I used to put items into a shopping bag and didn't order, then most of the time got an offer for a free shipment, not sure if they changed it.

A friend of mine made herself another account just for buying, she said that way she got twice the reduction for 1st order, not sure if they changed that now or if she used 2 different credit cards for it.
 
#2,657
Gabs007 said:
I thought the 12 items are for the whole year, and when that yearly subscription is over, the free shipments you haven't used go as well? In the past I used to put items into a shopping bag and didn't order, then most of the time got an offer for a free shipment, not sure if they changed it.

A friend of mine made herself another account just for buying, she said that way she got twice the reduction for 1st order, not sure if they changed that now or if she used 2 different credit cards for it.
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Yes I think it's like that. I used to buy every month but then I didn't order for some time. That's when I noticed it. Also, the shipping costs are transparent now so my supscription is € 9,- and most shipping costs are close to € 9,-.

Maybe I should try putting something in my shopping bag and leave it there for some time. Never done it, but I see people on Rebelle doing that all the time.
 
#2,658
FluffyMouse said:
Yes I think it's like that. I used to buy every month but then I didn't order for some time. That's when I noticed it. Also, the shipping costs are transparent now so my supscription is € 9,- and most shipping costs are close to € 9,-.

Maybe I should try putting something in my shopping bag and leave it there for some time. Never done it, but I see people on Rebelle doing that all the time.
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On Rebelle also a lot of them order and claim that they will buy via bank transfer, so the item is taken out of the sale and nobody can buy it, after 2 or 3 weeks they finally put it back again (they claim 7 days but their claims are as reliable as their replies or service) and then the person usually sends you a super low ball offer, if you decline they do it again, and repeat, and repeat....
 
#2,659
Brief update on my last post re. the misrepresented coat: first I opened a claim on PayPal which Vestiaire C. ignored for a week. Today I escalated it to a dispute and within 4 hours Vestiaire C. agreed to take the coat back.
 
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#2,664
Gabs007 said:
Same with a lot of Balenciagas, but tbh if it is declared and shown, no issue with it, as some people like to have a restoration project, if they have all the info, it is totally their choice
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I agree, they're being very thorough in their description so a buyer knows exactly what they get. It's just that the import charges are too steep for me, otherwise I'd maybe get something from one of the Japanese sellers as a restoration project.
 
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#2,665
They are really really odd and now seem to be going the other way, sold a pair of shoes as I never wore them, they were one of those neutral nude shades, definitely more beige than pink and today I get an email that the shoes should have been described as pink, so I rang them and asked, said a neutral shade is hardly pink and she agreed from the pictures that they are more beige than pink, they will get back to me...

Seriously, if I would have described those shoes as pink, they would have said they are not pink, I went through pains in the description to say they are "nude" and that the manufacturer describes the colour as Marshmallow and that it is a beige with a slight blush....

I don't think anyone can describe them as pink???????
 

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#2,666
Gabs007 said:
They are really really odd and now seem to be going the other way, sold a pair of shoes as I never wore them, they were one of those neutral nude shades, definitely more beige than pink and today I get an email that the shoes should have been described as pink, so I rang them and asked, said a neutral shade is hardly pink and she agreed from the pictures that they are more beige than pink, they will get back to me...

Seriously, if I would have described those shoes as pink, they would have said they are not pink, I went through pains in the description to say they are "nude" and that the manufacturer describes the colour as Marshmallow and that it is a beige with a slight blush....

I don't think anyone can describe them as pink???????
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. That’s a difficult one! It could actually be down quite literally to someone’s vision. My mother and I used to use the exact same eyeshadow. I used it because it was purple. She used it because it was brown. We realised after much dispute that we did actually physically see a different colour! Your shoes fall into the same part of the spectrum so maybe it’s that! Hopefully it will be accepted that the shoes are nude and conform to description. I mean, even if they are pinkish, that’s still nude where I come from, anyway!

How are you finding VC since the changes, now it’s settling down? I was worried about some of it but I seem at least to have sold a few things quicker, and I get the feeling they are making a big effort to win the trust back. Customer service has been pretty swift and helpful, though I think they’re pretty overwhelmed with a big rush since the price drops, and they seem to have improved access to it. I don’t think it was 24/7 before? I haven’t bought anything recently so I can’t comment on that side. My buyers seem pretty happy (though I suppose they always were as I’m very careful and open with descriptions).
 
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#2,667
Annie J said:
. That’s a difficult one! It could actually be down quite literally to someone’s vision. My mother and I used to use the exact same eyeshadow. I used it because it was purple. She used it because it was brown. We realised after much dispute that we did actually physically see a different colour! Your shoes fall into the same part of the spectrum so maybe it’s that! Hopefully it will be accepted that the shoes are nude and conform to description. I mean, even if they are pinkish, that’s still nude where I come from, anyway!

How are you finding VC since the changes, now it’s settling down? I was worried about some of it but I seem at least to have sold a few things quicker, and I get the feeling they are making a big effort to win the trust back. Customer service has been pretty swift and helpful, though I think they’re pretty overwhelmed with a big rush since the price drops, and they seem to have improved access to it. I don’t think it was 24/7 before? I haven’t bought anything recently so I can’t comment on that side. My buyers seem pretty happy (though I suppose they always were as I’m very careful and open with descriptions).
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I do like the changes, but this thing with the shoes, I am totally puzzled, it is a neutral shade, if you look for neutrals you don't look under pink...

In all honesty, I thought they got better but it turns out that the buyer decided to cancel (seriously pictures from every angle, totally not pink) - it just means that I won't list with them as there is no point, I am not guessing what some person there sees, I list somewhere else
 
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#2,668
Wow, I'd say nude OR pinkish would be OK to describe them. Better question is: why would it matter when there's no difference in how you describe them? It's not like they're blue instead of nude. I get that with certain colours it would matter, like for example certain brands use trademark colours to describe their items. But I've seen nude items that looked beige and nude items that looked pink. It's not like nude is an existing color to begin with.

Also, I use a blue filter on my laptop so everything has a pinkish / warm hue. If I want to buy something, I look at it with the filter on and off. I also look at the item on my phone. Screens just do that to items to be honest, it's hard to represent something true to the real thing.
 
#2,669
Annie J said:
. That’s a difficult one! It could actually be down quite literally to someone’s vision. My mother and I used to use the exact same eyeshadow. I used it because it was purple. She used it because it was brown. We realised after much dispute that we did actually physically see a different colour! Your shoes fall into the same part of the spectrum so maybe it’s that! Hopefully it will be accepted that the shoes are nude and conform to description. I mean, even if they are pinkish, that’s still nude where I come from, anyway!

How are you finding VC since the changes, now it’s settling down? I was worried about some of it but I seem at least to have sold a few things quicker, and I get the feeling they are making a big effort to win the trust back. Customer service has been pretty swift and helpful, though I think they’re pretty overwhelmed with a big rush since the price drops, and they seem to have improved access to it. I don’t think it was 24/7 before? I haven’t bought anything recently so I can’t comment on that side. My buyers seem pretty happy (though I suppose they always were as I’m very careful and open with descriptions).
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Do you remember that dress that broke the internet because some people saw it as blue, and some saw it as gold? It's like that. Some colours just do that LOL.
 
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#2,670
FluffyMouse said:
Wow, I'd say nude OR pinkish would be OK to describe them. Better question is: why would it matter when there's no difference in how you describe them? It's not like they're blue instead of nude. I get that with certain colours it would matter, like for example certain brands use trademark colours to describe their items. But I've seen nude items that looked beige and nude items that looked pink. It's not like nude is an existing color to begin with.

Also, I use a blue filter on my laptop so everything has a pinkish / warm hue. If I want to buy something, I look at it with the filter on and off. I also look at the item on my phone. Screens just do that to items to be honest, it's hard to represent something true to the real thing.
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If they list it as pink, nobody is going to look at them, I mean who the hell will look under pink if somebody needs a neutral shade?

Weirdly enough, just got the message that I sold another dress but they applied their old commission....
 
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