I would give it a try with paying when it arrives, I could be wrong, but I seem to recall that somebody prepaid and had to pay again because VC had messed something up. If it is cheaper anyway, why not pay when it arrives?
Vestiaire Collective experiences?
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I would give it a try with paying when it arrives, I could be wrong, but I seem to recall that somebody prepaid and had to pay again because VC had messed something up. If it is cheaper anyway, why not pay when it arrives?
Do not order from them! They do not check the items correctly and they do not take any responsibility for not checking.
I ordered a Moncler puffer from there.
On the description was stated:
'vintage: no'
'very good condition'
I recieved the puffer did make me suspicious about its authenticity and I made a research on the authenticity of Moncler items. I did not do this before ordering before I trusted them to do that for me.
All the details (zipper, logo, ID/number) of the item i recieved did not comply with the descriptions on the expert sites online, nor did the ID-code comply with the online authenticity scanning system of the Moncler company itself.
But there is an other issue: There was a metal part missing, on the drawstring of the hood. This was not described by the seller.
So, they did not check with the description.
Is this not what Vestiare Collective stands for?
I told them, and they wanted to have a second examination of the coat.
The result of the second examination was:
-''This model is a vintage Moncler Puffer in very good condition for a second hand article. The certilogo did not exist at the time this model was produced.''.
[Description by the seller: 'vintage: no'].
About the missing metal part they just said:
''We regret that this element is missing and would like to propose a 15 euro voucher to address this anomaly. ''
I did not accept the voucher, as I wanted my money back. What they did was, they send it back to me and let me know that I can relist it if i like.
I ordered a Moncler puffer from there.
On the description was stated:
'vintage: no'
'very good condition'
I recieved the puffer did make me suspicious about its authenticity and I made a research on the authenticity of Moncler items. I did not do this before ordering before I trusted them to do that for me.
All the details (zipper, logo, ID/number) of the item i recieved did not comply with the descriptions on the expert sites online, nor did the ID-code comply with the online authenticity scanning system of the Moncler company itself.
But there is an other issue: There was a metal part missing, on the drawstring of the hood. This was not described by the seller.
So, they did not check with the description.
Is this not what Vestiare Collective stands for?
I told them, and they wanted to have a second examination of the coat.
The result of the second examination was:
-''This model is a vintage Moncler Puffer in very good condition for a second hand article. The certilogo did not exist at the time this model was produced.''.
[Description by the seller: 'vintage: no'].
About the missing metal part they just said:
''We regret that this element is missing and would like to propose a 15 euro voucher to address this anomaly. ''
I did not accept the voucher, as I wanted my money back. What they did was, they send it back to me and let me know that I can relist it if i like.
I am not a massive fan of VC, mainly due to their price dumping (I am also not a fan of Moncler, sorry, find the items horrendous) but as far as I know, VC calls items vintage if they are older than 15 years, so no ideal if the certilogo existed 15 years ago.
I agree that they aren't too switched on, because they decided that my Balenciaga shoes are vintage and labeled them as vintage, when they are from 2017.
And a bit of online research after you buy something usually doesn't cut it, I would do that before, request more pictures if you are spending a ton of money, pay with a credit card so if something goes wrong, you ring your credit card company. If you seriously have doubts, have it authenticated, if it is fake, I would just tell them that you are contacting the label directly, I am pretty sure they do not want that, but you need to have solid evidence for that.
This isn't about VC but I could not find a threat about Rebelle so I decided to ask here.
I sometimes buy with them, didn't list with them much due to the really bad experience for sellers (total rip off and nobody ever answers, they increased commission but the service decreased just as steep) and found a pair of out of stock trousers that I wanted, I got the message that they sent them back to the seller as apparently they had stains, in the pictures they looked in really fantastic condition and I actually found it on the instagram of the person who I think is the seller. So I talked to her first on instagram and then on Twitter. She said Rebelle seems to try and push sellers to use their consierge service, where they charge like 80% or something crazy and they put the items on super cheap and then try to get you to reduce even more or force you to take part in their flash sale.
Anyway, I wanted the trousers and she offered to skype with me and show them, which we did, and we agreed that I pay with PayPal.
I got them today and there was no stain (Rebelle gave that as reason for the rejection) they can't have been worn more than once, I am super happy, especially since I got them for even cheaper due to her not paying them commission, but I now do worry because I want to sell a few things and thought I bite the bullet and list with Rebelle, but seriously worried about having items "rejected" because they are trying to push their consierge service. VC seems to have a really bad reputation, so not sure if I should list there and as a new seller I won't have the "trusted" tick, so doubtful people would buy.
In general I do prefer if there is a middle man and quality control, because I think that gives buyers more trust and I don't want to deal with people who just order stuff, wear it and then send it back.
Does anybody know of designer resale sites in Europe?
I sometimes buy with them, didn't list with them much due to the really bad experience for sellers (total rip off and nobody ever answers, they increased commission but the service decreased just as steep) and found a pair of out of stock trousers that I wanted, I got the message that they sent them back to the seller as apparently they had stains, in the pictures they looked in really fantastic condition and I actually found it on the instagram of the person who I think is the seller. So I talked to her first on instagram and then on Twitter. She said Rebelle seems to try and push sellers to use their consierge service, where they charge like 80% or something crazy and they put the items on super cheap and then try to get you to reduce even more or force you to take part in their flash sale.
Anyway, I wanted the trousers and she offered to skype with me and show them, which we did, and we agreed that I pay with PayPal.
I got them today and there was no stain (Rebelle gave that as reason for the rejection) they can't have been worn more than once, I am super happy, especially since I got them for even cheaper due to her not paying them commission, but I now do worry because I want to sell a few things and thought I bite the bullet and list with Rebelle, but seriously worried about having items "rejected" because they are trying to push their consierge service. VC seems to have a really bad reputation, so not sure if I should list there and as a new seller I won't have the "trusted" tick, so doubtful people would buy.
In general I do prefer if there is a middle man and quality control, because I think that gives buyers more trust and I don't want to deal with people who just order stuff, wear it and then send it back.
Does anybody know of designer resale sites in Europe?
Funny, everybody I know who sells on Rebelle says so too, they are totally pushing the Consierge Service and I really really wouldn't do it, because the price dumping there is ridiculous, they try to sell things as cheap as possible (on the back of the sellers) just for quick turnovers and the checking service is notorious for seeing "stains" where there are none (I guess some of the stuff they are taking to make the job bearable makes them see things). Also if you use the Consierge Service, they block you from listing on other platforms where you might sell better and get more, they try to do that anyway but know they can't so if they have the item, you can't list it anywhere else and this way they do not only have your item "captive" they also block the competition, if they don't sell it within a year they will sell it for up to 70% less or you have to pay them to get it back.
They have had a huge influx of venture capital and those guys want to maximize their money, so it is now really all about quick sales, show a big profit and then possibly flog the site on when they squeezed it out like a lemon. I think that explains the influx of "rejected" items.
VC is a bit annoying to use, but you could give them a try, people will see you are new, so not being "ticked" shouldn't be an issue and unlike Rebelle you can have as many pictures as you want, Rebelle limits you to 5 and often only uses 3.
For really new stuff but again annoying to deal with, HEWI but be careful some people really order items to wear them out and then try to return. You also have the issue that even if you send signed for, if another person than the buyer signs for it (spouse, doorman, neighbour) they hold your money until the person confirms, which can drag on a bit.
Easy to use and charges really low commission is Joli Closet, brilliant to deal with, really check items and unlimited pics, but they are not very well known and it can really take a while until you sell something, if they'd have a larger audience, they would be the superstars, but it doesn't harm to list with them since listing is free.
There is also Videdressing, but the problem is most of the buyers are in France, so they only pay French shipping costs, if you are not in France you have to be aware that you get only part of the shipping costs refunded, then buyers can change their mind for 2 days after they receive the items, not counting day of receipt, be very very careful if somebody needs something for a special date and asks for special delivery, almost guaranteed they order an item for an event and then return and you might get a soiled item back. However for items you sell under 150 they do not charge commission ATM as they are feeling competition and are trying to attract more people.
That's basically it. Best of luck
Has anybody else from the UK been experiencing random price differences for shipping? The last three items I purchased all had different postage prices. And all higher than the original standard shipping price. Even though they keep advertising “new” lower shipping prices.
Put an item into your shopping bag but don't order, leave it there for 2 to 3 days and they usually offer you free shipping, it usually works with me
Thank you, that's really helpful and explains, however I can't really complain about them being so messed up, they did themselves out of commission and I got wonder Maison Margiela trousers much cheaper than planned. It is just I really do not want to sell with them, it's so underhand. Bit of a shame, they were a great website when they started and for a while, but I guess that is what happens when they get greedy.
Hey guys, ive just purchased a Valentino Rockstud crossbody on Vestiaire Collective... ive used VC before to buy a couple of other bits (Prada bag with tags and a Dior Necklace which was the same) so never even thought about the possibility of things being counterfeit etc because of their authenticity process. The bag is new with tags and the seller is showing as a trusted profile. They have a few similar bags that they've sold and a few other pieces of clothing which are the same but in different sizes...
https://www.vestiairecollective.com...ockstud-spike-valentino-handbag-7181991.shtml
Considering the seller is saying it has all the tags etc surely it would be very difficult for it to be a fake? I have other valentino items so know what the tags, box etc should be like. Im just a little worried because although ive never had an issue, once ive looked into it it seems the reviews are either really good or REALLY bad.
As terrible as it sounds im thinking maybe the goods have been acquired in a way they shouldnt have been and maybe the need to be sold quickly. Thats just a passing thought though. Any opinions would be much appreciated!
https://www.vestiairecollective.com...ockstud-spike-valentino-handbag-7181991.shtml
Considering the seller is saying it has all the tags etc surely it would be very difficult for it to be a fake? I have other valentino items so know what the tags, box etc should be like. Im just a little worried because although ive never had an issue, once ive looked into it it seems the reviews are either really good or REALLY bad.
As terrible as it sounds im thinking maybe the goods have been acquired in a way they shouldnt have been and maybe the need to be sold quickly. Thats just a passing thought though. Any opinions would be much appreciated!
A friend of mine and her 2 daughters use the same account as it is easier, because you need to sell a bunch of things to be a trusted seller, if everything is new, I would guess that they are able to buy cheap, which also explains the different sizes? Often shops give employee discounts and maybe they are trying to make a bit of money this way?
The experiences I have made with VC were in general quite good, with a few not so good ones, I think most things go without a hitch and we just hear about the bad ones a lot because if something works as it should, people don't complain or talk about it much?
Well yes, exactly. Ive never had a problem with purchasing from there except once when my order was cancelled due to non receipt of item. Like i said, id never doubted until now! The seller has a few similar tshirts etc for sale but i just dont see how VC could allow counterfeits to slip through especially if theyre BNWT. Surely they have a way to confirm these are legit? All this has got me very paranoid... we'll see what happens. Unfortunately i stupidly paid with the splitit option instead of paypal so if there are any issues it might not be as favourable. I just don't understand why someone would knowingly sell counterfeit on a site like this considering it could end up getting rejected anyway and the cut VC takes is big so id just flog it elsewhere if it was me! Sorry for the rant..so many things floating around my head!!!
Ask for a close up, I mean it could always be a totally legit reason for the sales they might not want to disclose, like for example the staff discount, etc.. I doubt anybody would offer stolen goods on a site like VC, because that would be naturally the first thing where the police would check for them, as for fakes, they try it in the hope it slips through or they might not know themselves (present, bought believing it was real, etc), which is really why I like Joli, they state that they will give fakes to the police with all the information of the seller and that seems to discourage people from even listing them.
Also in some countries you get certain brands cheaper, especially through discounts, which is why I think a lot of people sell new items on?
No youre right. Its a shame im thinking this way...i havent used joli but will have a look into it now. Like i said, ive never had an issues but all these horror stories have got to me. Hoping for the best. Will keep you all updated
No youre right. Its a shame im thinking this way...i havent used joli but will have a look into it now. Like i said, ive never had an issues but all these horror stories have got to me. Hoping for the best. Will keep you all updated
Actually, I think it is refreshing that you look at things critically, I often pass an item when I think it is too good to be true, certain stuff has a price tag and nobody would give it away for nothing... I don't doubt that some of the things are a bit of a grey area, for example a lot of high end department stores destroy stock they didn't sell rather than sell too cheap, not everything gets destroyed, which is how I think some things end up on those sites.
Personally if I am in shops, I am very much an impulse buyer, so I might end up with a super expensive item, then get caught up with work, a few weeks later I get it out and realise it isn't me, but I bought it while I was in London, Paris or Milan, or possibly in the US, so returning would be a bit of a problem and I always feel really bad about doing it when there is nothing wrong with it, so I tend to think "Maybe I change my mind and I look at it again tomorrow..." Forget it, next time I go "Sod it, I put on a site, not going to wear it..."
The nicer a SA, the more I hesitate returning, because it really isn't their fault that I got carried away.