They will take their sweet time trust me. It’s a french company and the French, when they want to, can take their time.
Vestiaire Collective experiences?
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They will take their sweet time trust me. It’s a french company and the French, when they want to, can take their time.
Why don’t you use the real real? I live in France and actually much prefer them hehehe. Despite the awful duties lol
She shared her experience, and as somebody who has bought and sold on VC, I actually agree with her, it can be good, it can be bad, as a seller it is mainly bad. Btw a company is usually about the money, that is what they do, they aren't charities, but yes VC is not great in some respects, however you got some honest advise from her and you lash out.
Yes VC can be awful, from both sides, trying to dump the prices totally, then the site is full of people with what I call "beer money and champagne tastes" so if you are selling, VC will value your item super low and try and force that price on you, a ton of items that I seriously rather destroyed or gave to charity shops than dealing with them, if I can afford the item in the first place, I can afford to rather not sell than sell for a dumping price, after all I spent my hard earned money for it. I find them useful for buying something from a previous collection that you won't find somewhere else and so far had more good than bad experiences, however getting them to respond, yes, it is annoying. As a seller, won't touch it anymore, because if you feature in their commission, the time it takes to list, take pictures, give a good description, reply, then somebody leaves comments offering ridiculous amounts where you think "Do they think this is H&M?" - I decided "Not my job to supply people who can't afford to buy it new with expensive items, I rather bin them or give them away to friends!" I had one experience where I sold a very expensive and rare bag on VC, it had a small scratch on the bottom, seriously minor, it was mentioned, it had pictures, even several close ups, the price reflected it, I just wanted to get rid of it and sold it very cheap (bad memories), the buyer got a back for less than 10% of what it would cost new, saw all the pictures, passed quality control and all, then buyer complained about the scratch at the bottom that was mentioned and left nasty comments on every item I had listed, that is why I decided to rather destroy the items than to let somebody have it for next to nothing and deal with drama and have her online stalking me. The reason why I sold on VC was actually to avoid that, as there is a middle man who will control it all, but from my POV, simply not worth doing so anymore.
Working a lot in the US, yes, different customer service, but it IS a French company, that is how the French handle it (I'm about to move there, so I am aware of the problem), so if that annoys you so much, the US has a lot more companies like VC, I am not defending VC and their terrible customer service, I am just trying to be realistic here, if you want US customer service, an American company might just be better suited.
Look, I hate fake items with a passion and my main issue as a buyer is if the item is real, if I am buying 2nd hands I do not expect as new, unless it is so stated and then I am also prepared to pay the price. I have bought the odd item on eBay and found that what people sell as great or very good condition can vary dramatically, so I look for mainly new items, which do cost more, but then I do expect new as I am paying for it and I do treat designer resale sites the same way.
Yes VC is not a super great company, we all know that, I still sometimes decide to take the plunge if I want a rare item enough, then I pay with a CC in case of a dispute, the bank will handle it much better and with less fuss than PayPal, but in general I prefer other companies, I have ordered from the Real Real and in all honesty, the bad experiences I had there, I won't ever touch them again.
Having lived here for three years I am not sure whether to laugh or cry at this...
I have been a buyer and then a seller with VC for many years, back when they were totally French and you could not deal in any other language. I only occasionally use them as I neither buy or sell that much. But my distinct impression from recent experiences is that they are drawning. They don’t seem to be prepared for the quick growth they have experienced. Now, them being a French company, they have never excelled in terms of customer service and now the demands from the US and Asian markets must have come as a shock 
. But really, the mistakes keep coming together with their ineptitude in dealing with them.
My last, a Self Portrait dress I sold back at the beginning of October. I sent it, it was received and cleared and I forgot about it. Last week I receive a packet from VC with the dress in it. The dress bears the VC label declaring that it is compliant, authentic and in the advertised condition. The label is dated 10 October. I contact them which involves waiting and back and forth for a few days. Finally the answer comes back that the item was deemed non compliant because it shows yellowing stains. The dress is black. And has no stains in any event. I have sent pictures and everything as it seems obvious there has been some sort of mix up. The matter has been supposedly escalated and still no answer. And of course no way for me to contact the buyer.
That said, I agree that once one accepts their terms and conditions, it makes no sense to complain because things happens as per them. Sellers have a long time given to send the items to hq and you have to wait for the compliance procedure thereafter. This has been part of the VC strategy since the beginning and the key way how they got sellers to use the site despite high commission while still selling on eBay and the like. Personally, I think now they should change the policy, but as long as it is like this that is the way it is. If you are not prepared to wait for your items, either not use VC or buy only the ‘ready to ship’ items.
. But really, the mistakes keep coming together with their ineptitude in dealing with them.My last, a Self Portrait dress I sold back at the beginning of October. I sent it, it was received and cleared and I forgot about it. Last week I receive a packet from VC with the dress in it. The dress bears the VC label declaring that it is compliant, authentic and in the advertised condition. The label is dated 10 October. I contact them which involves waiting and back and forth for a few days. Finally the answer comes back that the item was deemed non compliant because it shows yellowing stains. The dress is black. And has no stains in any event. I have sent pictures and everything as it seems obvious there has been some sort of mix up. The matter has been supposedly escalated and still no answer. And of course no way for me to contact the buyer.
That said, I agree that once one accepts their terms and conditions, it makes no sense to complain because things happens as per them. Sellers have a long time given to send the items to hq and you have to wait for the compliance procedure thereafter. This has been part of the VC strategy since the beginning and the key way how they got sellers to use the site despite high commission while still selling on eBay and the like. Personally, I think now they should change the policy, but as long as it is like this that is the way it is. If you are not prepared to wait for your items, either not use VC or buy only the ‘ready to ship’ items.
So almost 10 days after I made the purchase of my item on VC, they are still showing not received by VC. I thought I'd try to find a way to contact the seller and finally 2 days ago I realised the seller has been posting comments on the listing. So she said she posted the item on the next day but the way their carrier works means it would take quite a bit to reach VC. I posted comment to thank the seller as she has been very on the ball in dealing with this. And she replied very quickly that she would chase VC and provide me an update.
So so far, the seller has been very good but VC, not so much. They really are very very slow!
So so far, the seller has been very good but VC, not so much. They really are very very slow!
I don't know where your seller is, but what is happening in my neck of the woods is this. VC has now a shipping center in Germany. So, when I send something to them with the downloaded labels, it goes somewhere in Germany. When it arrives to the destination, which doesn't take more than a couple of days, at most, the parcel appears as delivered in my DHL tracking. If I talk to DHL, the parcel is to all purposes 'delivered' and that is it. BUT, VC will not acknowledge the parcel as received until it gets to Paris and starts the clearing process. This apparantely can take anything from days to weeks! And as a seller you have no control or information whatsoever. On the contrary, you keep receiving those messages to remind you to send the parcel even though the tracking number VC itself provides indicates it is delivered! So, with the last couple things I have sold, I have found myself in the same position as your seller, leaving messages in the comments for the relevant item and chasing VC...
My seller is in Germany and what she told me pretty much matched up with your story here, that the parcel goes to an agency first and then Paris. I feel sorry for good sellers. And yes VC keeps emailing me (automatically) that they have been chasing seller while seller has already done all she could!
OK my item has reached VC! Hooray! It's been 9 days since I purchased (seller posted the next day) so it took 8 days to go onto the next stage.
I just received my Chanel skirt today and am happy to report it's beautiful and in perfect condition, just as described (seller said it was worn once on a special occasion)! The original garment bag and hanger were also included in the package. I bought it on 6th Nov and it was posted by the seller next day on 7th Nov. It's taking a long time to finally reach me but I am very happy with the end result!
My tip for shopping on VC is check out your seller. Check out their "trusted" status, how many items they have sold and what they have for sale currently etc. It should give you some idea of what seller is like. My seller and I are both in Europe so I believe that helped in terms of delivery.
My tip for shopping on VC is check out your seller. Check out their "trusted" status, how many items they have sold and what they have for sale currently etc. It should give you some idea of what seller is like. My seller and I are both in Europe so I believe that helped in terms of delivery.
I am buying and selling for 2 years by Vestiare. Mostly I was satisfied until there occured a problem.
A few months ago I bought a Dior keyring by Vestiare but I didn't use it, so I resold the item.
Now I got a mail that this item is not real, can you believe that? So they sold me a fake item and now I can't resell it cause they made a mistake back then. Probably now checked by another person. Communication is slow and I complained, so I am curious what they are going to do with this problem. I will not leave them alone until they solve this problem, it's just not fair.
A few months ago I bought a Dior keyring by Vestiare but I didn't use it, so I resold the item.
Now I got a mail that this item is not real, can you believe that? So they sold me a fake item and now I can't resell it cause they made a mistake back then. Probably now checked by another person. Communication is slow and I complained, so I am curious what they are going to do with this problem. I will not leave them alone until they solve this problem, it's just not fair.