Wow! That's really bad. Have you pointed them out to the original purchase transaction you made through them?
Vestiaire Collective experiences?
- Thread starter Kopisusu
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I would open up a PayPal dispute if that’s still possible. I haven’t had the best experience with VC customer services.
I have been a buyer and then a seller with VC for many years, back when they were totally French and you could not deal in any other language. I only occasionally use them as I neither buy or sell that much. But my distinct impression from recent experiences is that they are drawning. They don’t seem to be prepared for the quick growth they have experienced. Now, them being a French company, they have never excelled in terms of customer service and now the demands from the US and Asian markets must have come as a shock. But really, the mistakes keep coming together with their ineptitude in dealing with them.
My last, a Self Portrait dress I sold back at the beginning of October. I sent it, it was received and cleared and I forgot about it. Last week I receive a packet from VC with the dress in it. The dress bears the VC label declaring that it is compliant, authentic and in the advertised condition. The label is dated 10 October. I contact them which involves waiting and back and forth for a few days. Finally the answer comes back that the item was deemed non compliant because it shows yellowing stains. The dress is black. And has no stains in any event. I have sent pictures and everything as it seems obvious there has been some sort of mix up. The matter has been supposedly escalated and still no answer. And of course no way for me to contact the buyer.
That said, I agree that once one accepts their terms and conditions, it makes no sense to complain because things happens as per them. Sellers have a long time given to send the items to hq and you have to wait for the compliance procedure thereafter. This has been part of the VC strategy since the beginning and the key way how they got sellers to use the site despite high commission while still selling on eBay and the like. Personally, I think now they should change the policy, but as long as it is like this that is the way it is. If you are not prepared to wait for your items, either not use VC or buy only the ‘ready to ship’ items.
I had the same thing happening, apparently a dress had holes, the dress was new and with tags, bought for an event, sat in my wardrobe for 4 months, I decided I do not like it enough to just keep it... If you are selling with them they are a nightmare and the people "buying" there, seriously, there is possibly a reason why they can't afford new stuff.
For a while Rebelle was was alright but they seem to be VC light now, totally new items get rejected, they lose items, you call them and you speak to some clueless intern who says he she doesn't know as they do not work in where the problem is, the website is a total disaster. I stumbled over Joli Closet, never had heard of them before and almost thought it was a scam so I paid with Credit Card, was totally surprised how well everything went, but that was as a buyer, from my understanding they are new, and what I heard from the journo grapevine, people who left VC because they were fed up being underpaid, overworked and permanently rushed so the owners could make a mint, since they are charging much less of a percentage, most sellers list a bit cheaper too and from my own experience, they do seem to really take the quality checks seriously. Between hoping they do well as a good alternative and worried that they might do so well that they could end up like the other 2, total disasters...
Not sure the trusted status helps much tbh, as I agreed to a cancellation as a buyer had changed his mind, this apparently worked against me and the trusted status was removed... Also if you complain a bit about their price dumping, be prepared that they find the next item with flaws, even if it is new with tags, their way of showing you that they can mess you around, just like Rebelle
That's mostly due to postal service though, I had items reach them within 3 days and some took 3 weeks
How does it help? If a seller who sells authentic items in the condition stated has the trusted seller status removed because a buyer changed his or her mind, that is not a great help to you unless you are a habitual buy and cancel person
I didn't say it was due to any reasons, I was just reporting the facts in my transaction. I don't any reply is needed.
It helps the other way around. You are talking about their status being removed. I am not.
Honestly, you make totally no sense, if a seller isn't a trusted seller anymore due to a buyer changing the mind and they agree to cancel the transaction, that doesn't help you as a buyer as you can't rely on their trusted seller status, thought that would have been obvious, and if you don't care for reasons, well, I guess then you don't really have a point anyway. As I said, the people who usually buy on VC are actually so much worse than VC, I stopped listing there because I really don't want to supply people I usually go through pains to avoid with high end items for next to nothing, my time is a bit more valuable, if they want it so badly, they can buy it in shops. I don't want to deal with the VC price dumping, then with entitled buyers who think they should get designer items for chain store prices. As a seller you are required to reply to every stupid comment somebody makes or they remove the trusted seller status, so the brain dead person who suggests that she wants to pay 20 for this season's YSL boots, you have to reply, and if the jobless brat keeps posting stupid messages, you have to reply. If somebody buys something and then doesn't want it anymore, you can agree to the cancellation to avoid a lot of hassle, as in you sending the item, then waiting until it gets sent back and hoping it won't get lost, so you usually agree to it, which again removes the trusted buyer status, but hey, I guess somebody will still think it helps...
