Vestiaire Collective experiences?

[Darina Angelova]

I received the bag yesterday and after sending photos on tpf.. Yes it is Superfake Bag

Could you please post photos of this superfake so we can admire the handywork so we can learn... Also, link from VC and your photos to compare. Who hasn't heard the legends, but when I read, people rarely post photos and/or links. Even when the fake bag is being sold by VC after a return...
Has anyone done the following: take pictures and send them or even the bag to the brand for info and authentication. And heard back from them?

 

[Gabs007]

I'm sorry to hear this, good luck with your surgery, I hope it all goes well and you recover quickly. I was always flat chested and thought the grass is greener on the other side...

Please don't say that... I saw a green one and a red one on sale on eBay for $3000! I love yellow bags and I hope the experts in the Gucci thread can help once I get it.

Because I never saw one doesn't mean it isn't real, I just meant I never came across one, but I'm not very much into colours and all my bags tend to be black, grey or sometimes brown, so it would be quite normal that I have never seen one before

 

[Gabs007]

No, I did not send it back with any paperwork.
The dustbag was already fake as well: the cheap nylon bag you get when you buy superfakes from China.
That's when the red flags were raised. The bag looked genuine enough, but felt diferent from my other Dior bag, which I bought at the Dior boutique. It felt more "plastic". I googeld the datecodes, but they seemed genuine, although they looked slightly different, but hard to see for the naked and untrained eye.
But the feel of the leather and the dustbag just told me that this was indeed a superfake!
Fortunately: the dimensions in the description were not completely accurate.
I sent it back stating that the measurements were not correct and that the leather didn't feel right.
As said: My return was accepted as "the description by the seller regarding the measurements was not accurate".
I got the feeling that VC knew it was a Superfake, but didn't want to admit that they had missed it at QC. Moreover: I had also started a PayPal dispute and had told them so.
As said: The bag was put up for sale again and was sold within a few days.
I warned the future buyer with comments, but of course these were deleted by VC.
So: Always!!! ask for an invoice! So many brandnew items "were a gift"... but when asked where it was bought, you either get a very shady or no answer at all. In that case: Stay away!!! Never let your heart rule over your head.
The commission on VC is sky high, so when a brandnew item is being sold for a price that is too good to be true and without proper paperwork, all alarmbells should start ringing!
My best advice should be: Contact VC; tell them what's wrong and that you would like a second inspection. And start a PayPal dispute and inform VC accordingly.

If it is a recent model and an expensive and rare bag, I wonder who would put it on VC?

I also tend to look at the history of a seller, if they sold the same item several times, best stay away because something is not quite right, unless they are a professional seller, but then you have a return guarantee anyway. To be honest when buying online, I much prefer credit card than PP, with a credit card it's much easier to do a dispute and most cards give you legal coverage.

 

[Darina Angelova]

I completely agree with this. So many people think PayPal is a godsend, but let's not forget: they are not a bank, they are just a cash handling business. Many people have been burned with PayPal also. I am much more confident with my bank. I have filed a transaction dispute with my bank before, only once, and it was granted, they refunded me the money for a very expensive perfume purchased online, that I never received. (They shipped without tracking...) With your bank you have history and a bit of "sway"or credibility, since they have all your financial history.

 

[Gabs007]

I completely agree with this. So many people think PayPal is a godsend, but let's not forget: they are not a bank, they are just a cash handling business. Many people have been burned with PayPal also. I am much more confident with my bank. I have filed a transaction dispute with my bank before, only once, and it was granted, they refunded me the money for a very expensive perfume purchased online, that I never received. (They shipped without tracking...) With your bank you have history and a bit of "sway"or credibility, since they have all your financial history.

Especially with PayPal if you complain about a fake, you have to provide evidence from the manufacturer, often they don't even accept anything else, which can be a real hassle, their response time is horrendous, and basically they are just interested keeping your money for as long as possible. I have to say my bank was great with the very few disputes I had, automatically re-issued new cards to stop further charges as the card numbers changed. They are a bit of a pain in the neck, since I travel a lot, I have to let them know whenever I leave the country or they cancel the cards (that was fun in LA). I try to avoid PayPal as much as I try to avoid eBay, to be honest.

 

[Darina Angelova]

Ok, new drama with my VC experience. For the first time as a seller. I wanted to list a pair of Chloe Susanna boots that are a bit too tight. (I usually gift or try to resell on eBay the shoes that don't fit.) My item was on their "price negotiation" thing for awhile.
(This is when they tell you you should reconsider your selling price, because items like yours usually don't sell for that much.)
This is BS, so I just decided to ignore their e-mails where they ask me to accept the price they are pushing for and let them reject my item or whatever. I never agreed to the price they wanted me to sell them for, because it was ridiculous.
Today, for some reason, they went active, on sale, for some price they came up with and I as a seller never agreed to. I contacted them and told them the item is no longer available for sale.

 

[Gabs007]

Ok, new drama with my VC experience. For the first time as a seller. I wanted to list a pair of Chloe Susanna boots that are a bit too tight. (I usually gift or try to resell on eBay the shoes that don't fit.) My item was on their "price negotiation" thing for awhile.
(This is when they tell you you should reconsider your selling price, because items like yours usually don't sell for that much.)
This is BS, so I just decided to ignore their e-mails where they ask me to accept the price they are pushing for and let them reject my item or whatever. I never agreed to the price they wanted me to sell them for, because it was ridiculous.
Today, for some reason, they went active, on sale, for some price they came up with and I as a seller never agreed to. I contacted them and told them the item is no longer available for sale.

Never leave it on price negotiation, usually if they come up with some total BS price (they tried to get me to sell a Lanvin dress for 50) I tend to make my suggestion about 5 less, usually they accept it then or come up with an offer that is close, if not, I pull it. The amount of stuff I gave to charity shops rather than them because their price gauging made me so angry...

Tbh I stay away from eBay as you usually only get peanuts for the items, for designer stuff it really isn't a good place to sell.

 

[Darina Angelova]

I know I may come off as a "hater" or "crazy" with my recent posts, but if I have to keep it real as a buyer, I'm ok with VC, it's a great platform. I have had a lot of fun, I've spent thousands and thousands of $ of my hard earned cash and I have purchased amazing items from incredible ladies. As I am based in Europe, I really trust the small sellers here and most of all, the professional sellers form Italy (!) They know their stuff and the "rapport" is excellent. It's like the professional sellers from Japan on eBay. They never disappoint.
I find if you are OK with the profile, you will be ok with the item. My best purchases were from ladies that have similar stile and tend to buy (and sell) similar things. I often go for the not too popular things
(Ermanno Scervino summer boots...) and never for something with a huge logo or monogram, I mostly get stuff no one else finds particularly "hot" for great deals. But with all the fakes that can "slip through the net" I really don't think this is the place to be If you want that "It" bag. Or the over hyped stuff that everybody and their dog has. In that case, maybe just buy it new if at all possible.
The tough thing is that you almost have to make it a hobby, research like crazy and stalk profiles and listings like a hawk... My hobby is cooking so... I don't have time for this.

 

[Gabs007]

I know I may come off as a "hater" or "crazy" with my recent posts, but if I have to keep it real as a buyer, I'm ok with VC, it's a great platform. I have had a lot of fun, I've spent thousands and thousands of $ of my hard earned cash and I have purchased amazing items from incredible ladies. As I am based in Europe, I really trust the small sellers here and most of all, the professional sellers form Italy (!) They know their stuff and the "rapport" is excellent. It's like the professional sellers from Japan on eBay. They never disappoint.
I find if you are OK with the profile, you will be ok with the item. My best purchases were from ladies that have similar stile and tend to buy (and sell) similar things. I often go for the not too popular things
(Ermanno Scervino summer boots...) and never for something with a huge logo or monogram, I mostly get stuff no one else finds particularly "hot" for great deals. But with all the fakes that can "slip through the net" I really don't think this is the place to be If you want that "It" bag. Or the over hyped stuff that everybody and their dog has. In that case, maybe just buy it new if at all possible.
The tough thing is that you almost have to make it a hobby, research like crazy and stalk profiles and listings like a hawk... My hobby is cooking so... I don't have time for this.

You don't need to stalk profiles, you just click on the profile and see what else they are selling and what they have sold, if I am parting with a considerable amount of money, I want to check before. And somebody selling exactly the same item brand new 10 times in a row, I just have "reservations" especially if they are "unwanted presents"

As a seller, I think VC is the devil incarnated, they do try to squeeze every Penny out of the seller with ridiculous price proposals, seriously, designer stuff for Wal-Mart prices? Don't really think that's on. I truly wish there were more resell sites and VC had some healthy competition, the way it is Rebelle seems to totally go VC. Sometimes I honestly just want to burn my stuff instead of bothering with them.

 

[pinkorchid20]

So far I‘ve only had great experience with VC and have sold several items since last year, always resulting in a quick and pleasant transaction (I also sell on eBay and other German platforms and we don‘t have big authentication providers here so I prefer VC for at least giving some piece of mind). In June I found a Chanel necklace I had been searching for months and took the plunge. Turned out the necklace was too large for me so I listed it on the site in August. It was purchased 2 days later, sent it over just to receive a message on Monday that it was fake. Called customer service immediately and explained I had bought it from them weeks ago and was shocked to find out it was not authentic only when selling again. Customer service was very kind and apologized, initiated a second check and just replied the necklace definitely is fake. They will refund the amount I paid when I bought it. I am indeed happy with the outcome (let‘s say glad they were cooperative), however I surely will NOT purchase anything from them again. The initial seller was banned from the platform already (weeks ago, I wondered about that). Speechless.

 

[Darina Angelova]

Their packaging is seriously lacking... I just received Dior booties in black patent leather... They just dumped them one over the other in a zip lock plastic bag... I am amazed the heels didn't trash them more... 30 $ shipping from Europe to Europe, would it be too much to ask for 2 plastic bags, "am I shooting for the moon" here I never even considered buying Chanel jewelry. Even if it's "real" people always seem to be running back and forth to the store and replacing the "pearls" constantly rolling on the floor... pinkorchid20 , you're lucky you got your money back and got rid of that thing.

 

[pinkorchid20]

Their packaging is seriously lacking... I just received Dior booties in black patent leather... They just dumped them one over the other in a zip lock plastic bag... I am amazed the heels didn't trash them more... 30 $ shipping from Europe to Europe, would it be too much to ask for 2 plastic bags, "am I shooting for the moon" here I never even considered buying Chanel jewelry. Even if it's "real" people always seem to be running back and forth to the store and replacing the "pearls" constantly rolling on the floor... pinkorchid20 , you're lucky you got your money back and got rid of that thing.

Unfair for both seller and buyer and I don‘t want to imagine how many things in excellent condition get smashed during transport from Paris. A friend of mine received a Chanel bag in a plastic bag as well. It had dents all over...glad there is no major damage to your boots. Better off buying with boxes only.
And yes, I usually put the money towards real jewelry instead which also is what I did with the refund

 

[chubbyshopper]

Hi Guys, I have considered myself a newbie on V.C and have only bought one item prior to this which turned up to be a fab buy. It was in mint condition and had all the paperwork too.

Unfortunately this time round i let my heart rule my head and went along with a purchase that i felt was a good deal. In hindsight i should have requested more pics before agreeing on the sale.
I received the bag yesterday and after sending photos on tpf.. Yes it is Superfake Bag[emoji21]
Didn't want to believe it but just really annoyed at myself now for being so gullible and stupid.

So now have opened a Paypal dispute, but not sure what to do next as this is the very first time i have ever bought/received a fake item. Do you think i will be able to get my money back?! What are the next steps? I hope something good will come out of this or else it would be a very Expensive Lesson indeed[emoji22]

Any advice from anyone whom has been stung from sellers on V.C would be much appreciated. Thanks guys x

Just a very quick Update. I followed kind Tpf Romar's advice( Thank you dear) and opened Customers service form to get the bag sent back with a short comment that i wanted a second opinion on the bag.

V.C got back to me with a returns label and also updates the following week about where they were up to.
The Good news is now i have been given a full refund.

So i am now happy to say they did provide very good service in my case.
In the future though, i will be more vigilant when i decide to buy anything.

 

[Romar]

So far I‘ve only had great experience with VC and have sold several items since last year, always resulting in a quick and pleasant transaction (I also sell on eBay and other German platforms and we don‘t have big authentication providers here so I prefer VC for at least giving some piece of mind). In June I found a Chanel necklace I had been searching for months and took the plunge. Turned out the necklace was too large for me so I listed it on the site in August. It was purchased 2 days later, sent it over just to receive a message on Monday that it was fake. Called customer service immediately and explained I had bought it from them weeks ago and was shocked to find out it was not authentic only when selling again. Customer service was very kind and apologized, initiated a second check and just replied the necklace definitely is fake. They will refund the amount I paid when I bought it. I am indeed happy with the outcome (let‘s say glad they were cooperative), however I surely will NOT purchase anything from them again. The initial seller was banned from the platform already (weeks ago, I wondered about that). Speechless.

Hello dear. Just wondering if by any chance you are Franziska on VC? If so: I bought the lovely red Hermès Evelyne TPM from you just a few weeks ago.
You're one of the best and nicest selles on VC: always quick in your response and keeping the buyer updated regarding the shipping. One of the few sellers I -still- buy high end designer items from: so confident that the items you sell are truly as described and genuine!
Our paths will certtainly cross again.
Kind regards. Marianne

 

[Romar]

Just a very quick Update. I followed kind Tpf Romar's advice( Thank you dear) and opened Customers service form to get the bag sent back with a short comment that i wanted a second opinion on the bag.

V.C got back to me with a returns label and also updates the following week about where they were up to.
The Good news is now i have been given a full refund.

So i am now happy to say they did provide very good service in my case.
In the future though, i will be more vigilant when i decide to buy anything.

So good to hear that you contacted VC and that your return was accepted!
I was sent obvious fakes a few times -as said in an earlier reply- and each time my return was accepted and I was refunded straight away.
I don't know what happened to your returned item: Mine were almost immediately put back on sale again as "ready to ship". I was shocked: Proof that VC knowingly sells fakes...
Your returned item -Dior bag- should not have passed QC in the first place.
And as you said: as long as superfakes pass QC you have to be very carefull from which seller you buy on VC.