Vestiaire Collective experiences?

[Gabs007]

Gabs, is it really possible for two sellers to have the same exact user name on Vestiaire? I don't remember now but I think they have to be unique?

I don't know, I only used my name, I don't think they have to be unique because mine really isn't THAT unique, but I would be less worried about a rather generic name than something that is "DesignerGoodsCheap" or something like that.

The only thing that would worry me is that both sellers sold a lot and are not trusted sellers, but that can be due to a number of reasons, such as not responding, sending not straight away, VC not liking items. I once lost my trusted seller status for not replying to some really nutty questions about which occasions I wore them and which shoes I wore with the item (sounded a bit weird so I just ignored) if some items were caught as being not as described, they got the seller on alert anyway and will look very closely.

 

[Darina Angelova]

VC authentication or quality control means nothing. I don't shop from them anymore after I had to drag a purchase to PayPal to get a refund on a SNAD.

This is true. I received Ray Ban sunglasses with a stamp of a "Very Good Condition" with quite the scratch on the left glass that drove me crazy and a trashed FENDI wallet in "Good Condition"... (beige wallet, bad photos, no light, etc.)
I have "let it go" so many times with them, I am done.

 

[Darina Angelova]

This is true. I received Ray Ban sunglasses with a stamp of a "Very Good Condition" with quite the scratch on the left glass that drove me crazy and a trashed FENDI wallet in "Good Condition"... (beige wallet, bad photos, no light, etc.)
I have "let it go" so many times with them, I am done.

P.S. Also, 0 customer service for me... They have NEVER answered to any of my CS e-mails... This baffles me.

 

[Baglover1993]

Gabs, is it really possible for two sellers to have the same exact user name on Vestiaire? I don't remember now but I think they have to be unique?

I don't think there's anything wrong with what you wrote her, she should have gotten back to you. Can you write down what happened with the links etc step by step and send to Vestiaire? I'm a bit busy now. If there is anything off with the seller's methods, and you can prove it, maybe that will help cancel your order. If you're lucky, maybe the awsome BeenBurned, hotshot or whateve will have time to take a look.

I understand this perfectly as I once bought a bracelet on Vestiaire and the day after another exact one like the one I bought, was for sale by the same seller. In her case it turned out to be all right, but it's always better to make sure.

Thank you, I am guaranteed its the same seller, too many same things(few items same, favourites, name, country..)VC answer me that I have to wait 30 days if she will not sent bag they will cancel order or if she will sent their quality control will check the bag. I understand that everything can be ok, but I read many reviews here that quality control is very weak, so I am scared that something can be not good. Its really strange for me if she has 3 dusty pink gucci marmonts, why? First mind its fake. O maybe she has just one and the bag is sended to the first buyer and my order will be canceled after 30 days, but she answered about colour to new buyer today, so.. I dont know.. its just strange for me. Also both accounts are not trusted seller, but has many sold items, which look original. And I dont know who today deleted third bag for sale, maybe WC or she? Crazy

 

[Gabs007]

I know and understand all about pricing and Vestiaire fees.
I just think she should know that people would not ask her if she had the receipt just for their health. If she can't provide the info, she should say so. If I need to ask if they would actually SEND ME the stuff they say comes with the items, there will be no end to it.
To me the VC "authentication" squad means nothing. So many people have received fakes and I have received damaged items with a stamp of a BS "Very Good Condition".

Well, I would think that if I would want a receipt or a copy I would ask for it and if I could have it, on the other hand, I had one item returned which apparently had stains under the arms, none, I took pictures and emailed them and asked them where the stains were, apparently they had no pictures but one person thought so, I found it odd because the dress was only tried on and never worn.

Again, she did not say it comes with the item, that is what you read into it, she said she has the receipt, and she most likely provided it to VC. I have no problem providing them with a receipt but again, not somebody I do not know.

If VC authentication means nothing to you, then why buy there? Seriously, if you want a new item with the receipts, go to a shop and buy there, get it brand spanking new and pay full retail. The thing of "I want to pay a fraction of the price but want it new and unused and basically yesterday, and with receipts" that baffles me.

Th reason I sell my stuff on VC and other sites is that I don't have to deal with people who get buyer's remorse and buy something to then bargain it down, the reason why I buy there on occasion is that one item might not be available in shops anymore, the item is cheaper and while I like it I am not prepared to quite pay as much as in the shop, their 1st layer of checking is also reassuring and if I am slightly unsure I have authenticated again, but I do not expect a lower price and everything I get in a shop.

Look, I don't buy on the RealReal because I was unhappy with the items and their smell, if you are unhappy with VC, simply buy the items from designer shop, you get your own receipt that way, yes, you do pay more, but since you seem to expect a lot, it seems fair. We're not talking about anything that is essential, we are talking about luxury items, not survival goods, a 2nd hand item, I wouldn't really expect it to be brand new and come with the shop receipt. What do you want with it anyway? Frame it?

 

[Gabs007]

P.S. Also, 0 customer service for me... They have NEVER answered to any of my CS e-mails... This baffles me.

Always got an answer, even if it took up to 3 days, again, you sound very unhappy with them, if I was that unhappy, I wouldn't buy there.

 

[Darina Angelova]

Always got an answer, even if it took up to 3 days, again, you sound very unhappy with them, if I was that unhappy, I wouldn't buy there.

Depending on how this goes, I'll stop shopping there. I have too many experiences that are "less then" that I have dismissed just because this is a "second hand", "resale" website. I never got a fake because I'm extremely careful. I never sell anything, because I never buy anything I don't want. Lately, I don't feel like a customer, I just feel a "no one cares", "whatever" attitude from them. BTW, there are no luxury shops where I live, otherwise I would shop there. And when I travel, I can't bother anyone wit silly stuff like bags and shoes...

P.S. I want the receipt, not to "frame it", but as a proof of purchase if I ever want to resell...

 

[Gabs007]

Thank you, I am guaranteed its the same seller, too many same things(few items same, favourites, name, country..)VC answer me that I have to wait 30 days if she will not sent bag they will cancel order or if she will sent their quality control will check the bag. I understand that everything can be ok, but I read many reviews here that quality control is very weak, so I am scared that something can be not good. Its really strange for me if she has 3 dusty pink gucci marmonts, why? First mind its fake. O maybe she has just one and the bag is sended to the first buyer and my order will be canceled after 30 days, but she answered about colour to new buyer today, so.. I dont know.. its just strange for me. Also both accounts are not trusted seller, but has many sold items, which look original. And I dont know who today deleted third bag for sale, maybe WC or she? Crazy

2 people with the same 1st name in the same country have 2 items (not 3, only 2) that are the same brand and make and you are going into melt down? The other seller might have sold the bag somewhere else.

Let's look at this, you THINK it is the same seller, however ONE seller replied to somebody, while the other seller didn't reply to your a bit out of order comment where you accuse her, again without evidence but just because you suspect so, that she is also another person. Why should she even reply to a comment like that?

You know that the comments you left also show up at your profile, and it looks like you are seriously harassing several sellers with comments, and that is the only activity you have on VC, you don't like any items, you don't follow any sellers but within 12 hours you accuse 3 sellers, 2 of them with the same copy and paste, before that your account had no activity, not even a like, that is what makes me pause a bit. You have to admit that this does look a bit odd...

If you are so concerned with her being the same person, I suggest you write to VC with your concern, as I recall they have a strict policy of 1 account for one person and this has to be verified with SMS and bank account, OK, somebody might have several accounts and phones, or use phoney addresses, but you also have to show ID if you open a bank account, so they would be all in the same name.

Why not go approach them directly? And maybe give them time to answer, as surprising as it may seem, they might deal with more than just your email. They also have a phone number you can call, you might have to wait a while until they pick up, but there are ways to contact them.

 

[Gabs007]

Depending on how this goes, I'll stop shopping there. I have too many experiences that are "less then" that I have dismissed just because this is a "second hand", "resale" website. I never got a fake because I'm extremely careful. I never sell anything, because I never buy anything I don't want. Lately, I don't feel like a customer, I just feel a "no one cares", "whatever" attitude from them. BTW, there are no luxury shops where I live, otherwise I would shop there. And when I travel, I can't bother anyone wit silly stuff like bags and shoes...

P.S. I want the receipt, not to "frame it", but as a proof of purchase if I ever want to resell...

I thought you never resell anything because you don't buy anything you don't want? And a receipt from possibly another country, in another name, with all personal details blanked out would work in case of the resale you don't want to do anyway?

In case there are no actual luxury shops where you live, well, there is Net-A-Porter, Gucci do online sales as well, as do a lot of high end luxury brands, there is also Sak's etc. There is seriously no shortage of buying brand spanking new online.

 

[Fun123]

The thing of "I want to pay a fraction of the price but want it new and unused and basically yesterday, and with receipts" that baffles me.

With the way you're defending VC, one would think you're hired by them..

Nobody expects to buy a brand new fully wrapped handbag on VC for 10% the price. But if we're paying £500-1,500 for pre-loved bag, we expect it to be genuine. VC has a very spotty past with authenticating fakes, not even "superfakes" but fakes where the brand writing on the strap clasp isn't even facing the right way, and there are plenty of posts on this forum about purchased replicas from VC under the guise of being authentic.

 

[Darina Angelova]

I thought you never resell anything because you don't buy anything you don't want?

Because insurance. And also because I didn't find my money on the street. And also, because I reserve the right to change my mind. And if one day me or my daughter wants to sell something... we can!
Of course, I do and I can shop new online. This is not a topic of discussion here if I am correct.

 

[Gabs007]

With the way you're defending VC, one would think you're hired by them..

Nobody expects to buy a brand new fully wrapped handbag on VC for 10% the price. But if we're paying £500-1,500 for pre-loved bag, we expect it to be genuine. VC has a very spotty past with authenticating fakes, not even "superfakes" but fakes where the brand writing on the strap clasp isn't even facing the right way, and there are plenty of posts on this forum about purchased replicas from VC under the guise of being authentic.

Actually I am not defending VC, because as a seller, I had less than spectacular experiences with them and they try to squeeze the seller really for every penny, as a buyer the experiences were OK, apart from long waiting times, but I think people should be realistic and again, you pay with a CC or PayPal, if anything is not authentic, you do a charge back, yes a bit of a hassle, I am aware of that, but you are still paying a fraction of the retail.

And yes there are posts about people claiming that the item wasn't authentic, and I am sure the odd item will slip through, but they are in FRANCE, the country with the strictest rules regarding fakes, if VC would let fakes just slip through as regularly as you make out, don't you think some of the brands who are extremely protective of their reputation would have sued them to hell and back? Remember when they took on eBay for selling fakes? Imagine the public uproar if a site that claims to check would do that?

I have worked in the industry for quite a while, are the items overpriced? Totally, but I also know the lash back if any shop would sell fakes, and I don't mean the odd one that slips through. You truly have no idea about the lash back and law suits.

The way it looks to me is, that a lot of people want really expensive items (no matter if they are worth the money or not, that is a completely different issue) brand new, with all the trimmings but for a fraction of the price. I totally think that an item should be as described, but if an item is sold as used but in good condition, I can't expect brand new. If I buy an item that does not come from a shop that has a long standing relationship with the brand or the brand itself, it's only common sense to spend a bit more to have it authenticated, a lot of people here will even do it for free, if it is not real, then you do have a case and can claim the money back. I mean who would ever buy a designer item 2nd hand and not use PayPal or a credit card?

 

[Gabs007]

Because insurance. And also because I didn't find my money on the street. And also, because I reserve the right to change my mind. And if one day me or my daughter wants to sell something... we can!
Of course, I do and I can shop new online. This is not a topic of discussion here if I am correct.

If I am correct you asked if she has the receipt, not if she would send it to you, right? And you said that you do not ever resell anything you buy because you don't buy things you don't want, so you made that the topic of the discussion if I am correct?

 

[Baglover1993]

Yes, I believe that its the same seller , here is from one Ana account her items: https://www.vestiairecollective.com/members/profile-630935.shtml#sell
And her is another Ana account and she add to her favourites all items from another account:
https://www.vestiairecollective.com/members/profile-1031396.shtml#fav
Ok, Gabs, I understand you dont believe its the same person, but IF its the same person, why she do that?

 

[Darina Angelova]

If I am correct you asked if she has the receipt, not if she would send it to you, right? And you said that you do not ever resell anything you buy because you don't buy things you don't want, so you made that the topic of the discussion if I am correct?

Not me, another member asked if she had the receipt. She is selling an item for a price close to then the retail price. I want every possible precaution, because I have been warned from others who have been burned. I understand you like VC. That's fine. I already explained why I want the receipt. I am not a Gucci customer, so I just wanted someone who could say if this is legit or not at first glance. This bag will be the first one I resell. (If it is authentic and I'm stuck with it if I can't cancel the order...)