Vestiaire Collective experiences?

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#2,026
They didn't respond to my PayPal claim (the deadline for them will be on 3/1) but all of a sudden I was notified that the seller sent the jacket to VC for quality check and then VC sent the jacket to me after one day. I have not cancel the claim yet. Will wait until I received the jacket.
 
#2,027
LVinCali said:
I will never ever trust Vestiaire authenticators (saying a real bag is a fake is just as bad as letting a fake get by) and would never buy off that website. Would totally trust Rebelle.
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Yes, VC has listed fakes, but so has Rebelle. I've seen several on their site, of which the most horrific one is this:
https://www.rebelle.com/en/chanel-bags-1774444

In their Q&A:
19. Why doesn't REBELLE accept all items?
At REBELLE you can find exclusively selected designer and vintage items in good condition. We check every item for authenticity and high quality.

If an item does not meet our standards for quality and condition, has a low chance of selling or we can not guarantee for it's authenticity, we will not accept it for sale. You can find a detailed list of our most important acceptance criteria in Question 1 - for sellers
 
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#2,028
I think for all these sites, they are going to have fakes listed. The thing is how they react and act on it. In that respect, one thing I like about VC is that there is space for comments from anyone. So people do warn when an item seems fake. What I find worrying is VC’s response towards this. Relisting items that have been rejected as fakes?!

I wrote above that I had alerted them about a bag. It had never been produced by the brand in the listed color, but you could find replicas in that color with a simple google check. I asked the seller whom of course never answered. VC said they would look into it. Yesterday I receive this message:

We would like to assure you that our team have now taken a look at the listing of this item. They have made note on our records that you are unsure of the bag and so once the item has sold, they will take extra special care and attention to check this bag thoroughly.
We thank you for bringing this item to our attention and remain at your disposal for any further information.
The Vestiaire Collective team wish you a lovely day!

I mean, ok, they have responded... but to ascertain whether a bag has even been produced in that color you don’t need to see it in person. Least of all charge someone money. There is a worrying resistance to remove and take action against suspicious listings and that cannot be good for their reputation as they grow...
 
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#2,030
Just an update. I filed the PayPal claim and then 3 days later VC notified me they received the Chanel jacket from the seller. I didn't cancel the claim as the deadline for them to respond was still 10 days away. One day later they sent me a DHL shipment notification and then the other day they issued an refund to me. It ended up wasn't sent. I liked the jacket but there are loads of choices in the market. I think the seller should learn from experience that if she didn't reply my enquiry about shipping after I paid for 10 days, she couldn't get the money from me. So always pay with PayPal is my advice.
 
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#2,031
Nancy Wong said:
Just an update. I filed the PayPal claim and then 3 days later VC notified me they received the Chanel jacket from the seller. I didn't cancel the claim as the deadline for them to respond was still 10 days away. One day later they sent me a DHL shipment notification and then the other day they issued an refund to me. It ended up wasn't sent. I liked the jacket but there are loads of choices in the market. I think the seller should learn from experience that if she didn't reply my enquiry about shipping after I paid for 10 days, she couldn't get the money from me. So always pay with PayPal is my advice.
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#2,032
Nancy Wong said:
Just an update. I filed the PayPal claim and then 3 days later VC notified me they received the Chanel jacket from the seller. I didn't cancel the claim as the deadline for them to respond was still 10 days away. One day later they sent me a DHL shipment notification and then the other day they issued an refund to me. It ended up wasn't sent. I liked the jacket but there are loads of choices in the market. I think the seller should learn from experience that if she didn't reply my enquiry about shipping after I paid for 10 days, she couldn't get the money from me. So always pay with PayPal is my advice.
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If it was a private seller and they did send the item in time, they will be paid. I guess it is VC who’s talking the loss. I had once a sale cancelled by the buyer because VC could not find the package, which I had sent well in time, before the month was over (don’t start me on that one...). Needless to say I was paid for the item and they put it on sale again themselves, concierge services they call it.
 
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#2,033
doni said:
If it was a private seller and they did send the item in time, they will be paid. I guess it is VC who’s talking the loss. I had once a sale cancelled by the buyer because VC could not find the package, which I had sent well in time, before the month was over (don’t start me on that one...). Needless to say I was paid for the item and they put it on sale again themselves, concierge services they call it.
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I have a feeling that with this quality of service and allowing fakes for sale they would close down someday in the near future.
 
#2,034
doni said:
If it was a private seller and they did send the item in time, they will be paid. I guess it is VC who’s talking the loss. I had once a sale cancelled by the buyer because VC could not find the package, which I had sent well in time, before the month was over (don’t start me on that one...). Needless to say I was paid for the item and they put it on sale again themselves, concierge services they call it.
Click to expand...

You are right. I saw VC put it back on sale and the seller is VC themselves :-).
 
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#2,035
I recently purchased a Givenchy Mini-Antigona from VC, a limited-edition SS16 bag. I thoroughly inspected the bag and cross-referenced it with other minis. There even is a department store about an hour where I live that carries Givenchy, so I will compare that as well. It is (most likely) authentic, as I am very familiar with this brand, but one thing that irks me is that according to the tag, the bag was made in 2015 yet is from 2016...?

I chalked it up to some irregularity, but the tendency of VC to list fakes on their site worries me... but then again Mini Antigonas are rarely, if ever, faked, and it is very obvious to tell a fake from an authentic Mini.

I guess I will get a second opinion on this bag just for that peace of mind alone.
 
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#2,036
Had my first experience of a order being cancelled. Ordered a MCQueen suit. It took two weeks for the seller to send it to Paris. And took a further week for VC to decide to cancel my order.
 
#2,037
I promised to get back about the Bal Double Tour bracelet in Ultra Violet that I ordered from Vestiaire in the beginning of January. It took its sweet time arriving here. I think the reason was that before I ordered anything from Vestiaire, I didn't fill in my full address, I felt I wanted to have a look at the website first. When I did place my first order, I changed my shipping details to my actual address but there seems to have been some glitch because VC still tried to send the bracelet to where I wrote first. So it was shipped to the right country and city but sent back to France and then successfully to me again.

I'll take partial blame for this and the bracelet finally got here so this is all fine.

But... :amuse: The bracelet is stamped with a star, as are the other three Double Tours the seller has listed/is listing (two Ultra Violet and two yellow). I thought these were just marks on the photos but the bracelets are actually stamped on the inside. I wrote the seller who claimed they were stamped like this when she bought them from a Balenciaga boutique in Italy. She bought them on sale, which is why she bought two of each colour, she explained.

The bracelet has been authenticated on the Bal forum, via the pics from the seller. The authenticators are stumped as to what the star is all about. I've e-mailed Balenciaga about the stamp, I've e-mailed Vestiaire to get more info from the seller as it's clear Balenciaga do not stamp their items with this star. I don't really know what to do if VC don't deign to answer.

I'm guessing the bracelets were given to staff at some Bal store in Italy and somebody decided to sell them. This could explain the stamp as I know other brands do this when they gift employees bags, slg etc.

I don't mind the stamp at all as long as the bracelet is authentic. But I'm getting a little bit tired of the pre-loved market as it's just too much bother sometimes, even for the chance of finding holy grail Bals.
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#2,038
I bought 3 Chanel jackets from VC. I cancelled one with PayPal claim as the seller took too long to send it to VC and I got inpatient when the seller didn't answer my questions. The other two jackets were both in great condition and authentic. It roughly took 8-10 days to arrive from Paris so my overall experience was good.
 
#2,039
I bought five different items at VC:
- one vintage petit and one vintage grande Noe
- MM Agenda
-a vintage LV international Wallet
- Mulberry Alexa

Fortunately I never had a negative experience.

Unfortunately we don't have a great resale market in Germany. We have only a handfull of consignment stores but they sell the items for a very high price. I am not willing to pay 700$ for a 30 year old LV Noe with cracked vachetta leather.

I don't buy from private sellers because of the return policy and I only buy from sellers within the European Union because I am from Germany. So I don't have to pay any custom fees.

I don't like about VC that the shipping costs are a bit to high. I tried several times to use their discount code but it never worked. I wrote to customer service and they gave me another discount code that didn't work either.

The comission fee is very high and I think they give the sellers too much time to ship the item to VC.
 
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