Vestiaire Collective experiences?

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#1,996
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I bought this jacket from VC on 2/7. VC sent me an notification on 2/14, told me the seller had not send the item to them yet. VC said they will remind the seller again on 2/21. The seller is from Spain. She answered questions promptly on her active listings. But ignored my questions when I asked her when would she send the jacket to VC.

I paid with PayPal. When should I elevate it to a claim? Am I not patient enough?
 
#2,001
.BlueHydrangea. said:
Wow, £300 thats ridiculous. I can't believe how expensive it is to buy from abroad, it's such a shame. On the listing it says that the item may be subject import and customs charges. I've emailed them regarding the option to pre pay a flat rate, but on their website it said they can't disclose how much it'd be.
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The £ against the $ does not help and unless you can get someone to drop the price on the customs form which of course most people will not do and VC definitely would not.....it costs a lot to buy from the US at the moment
 
#2,002
nicole0612 said:
The only thing to do is to actually call Vestiaire when they are open. I send emails into a black hole for a month, decided to time it so that I could call them, and my issues was resolved immediately (also a shipping issue).
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I have tried to call VC before not only does it cost a fortune as its France but when I got through it was all in French and don't speak French...lol....
 
#2,003
Nancy Wong said:
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I bought this jacket from VC on 2/7. VC sent me an notification on 2/14, told me the seller had not send the item to them yet. VC said they will remind the seller again on 2/21. The seller is from Spain. She answered questions promptly on her active listings. But ignored my questions when I asked her when would she send the jacket to VC.

I paid with PayPal. When should I elevate it to a claim? Am I not patient enough?
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You should elevate it never mind what VC says that you should wait 30 days.....if the seller is not saying when she will send to VC would open a case straight away....in fact would have done it weeks ago....I give the seller a week if they do not respond then open a claim and you must elevate it with PayPal VC will give you your money back straight away
 
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#2,004
I agree 1 month is too long, and I wouldn’t be surprised if at some point they change this policy (which I suspect was critical in getting a sellers base). But this is not correct.

VC terms and conditions are very clear on this. When you buy from the site you accept that the obligation of the seller is to send to VC within the 1 month window. There is no other obligation, not even to inform, and hence there is no basis for a claim until the time has elapsed:

When Vestiaire Collective is acting as an agent for the Seller, the date that Product can be dispatched to the Buyer will depend on when Vestiaire Collective receives the Product from the Seller. Therefore, Vestiaire Collective cannot commit to a specific delivery date. However, in the case of such sales, the Shipping Date will be no later than the date thirty (30) days from validation of the Order by the Buyer.
... If the Buyer does not receive his products within thirty (30) days after the date of his Order, ... the Buyer will be entitled to cancel his Order....

Saich2 said:
You should elevate it never mind what VC says that you should wait 30 days.....if the seller is not saying when she will send to VC would open a case straight away....in fact would have done it weeks ago....I give the seller a week if they do not respond then open a claim and you must elevate it with PayPal VC will give you your money back straight away
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#2,005
Nancy Wong said:
One month is too long. I think in the future I will buy from VC only if it is ready to ship.
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Would never ever wait a month particular if the seller does not answer you......I did think this also only buy from VC if the item is ready to ship....but then someone pointed out to me it might have been a return that's why its ready to ship. Think with VC you are caught between a rock and a hard place as us Brits say. I think if you do not get good communication all the time with the seller and she has a big V beside her name then need to think twice about buying again on their....would Never ever buy a bag have to say you cannot really authenticate as the pictures VC do are awful
 
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#2,006
Saich2 said:
Would never ever wait a month particular if the seller does not answer you......I did think this also only buy from VC if the item is ready to ship....but then someone pointed out to me it might have been a return that's why its ready to ship. Think with VC you are caught between a rock and a hard place as us Brits say. I think if you do not get good communication all the time with the seller and she has a big V beside her name then need to think twice about buying again on their....would Never ever buy a bag have to say you cannot really authenticate as the pictures VC do are awful
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Very good point! It might be a return if VC have it!
 
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#2,007
Saich2 said:
Would never ever wait a month particular if the seller does not answer you......I did think this also only buy from VC if the item is ready to ship....but then someone pointed out to me it might have been a return that's why its ready to ship. Think with VC you are caught between a rock and a hard place as us Brits say. I think if you do not get good communication all the time with the seller and she has a big V beside her name then need to think twice about buying again on their....would Never ever buy a bag have to say you cannot really authenticate as the pictures VC do are awful
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#2,010
Nancy Wong said:
So really a dilemma. Did you get the refund early if you sent the item back to them for resell? Or they need to sold it first before issuing the refund to you?
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You get your money back within a couple of days of them receiving it. But it usually takes a while for them to confirm the item to be back at their warehouse. In one case I waited 4 weeks for the bag to arrive, another 2 weeks of approx 15 emails with no reaction from their part, then finally they sent me a return shipping label, which wasn't accepted by the postoffice, another week of trying to get a new one (did it over the phone eventually) and then another 2 weeks later I received my refund. The bag was fake and they didn't even apologize. I was furious. And I did wonder what would have happened if I hadnt used PayPal.
 
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