Vestiaire Collective experiences?

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#2,011
Jana123 said:
You get your money back within a couple of days of them receiving it. But it usually takes a while for them to confirm the item to be back at their warehouse. In one case I waited 4 weeks for the bag to arrive, another 2 weeks of approx 15 emails with no reaction from their part, then finally they sent me a return shipping label, which wasn't accepted by the postoffice, another week of trying to get a new one (did it over the phone eventually) and then another 2 weeks later I received my refund. The bag was fake and they didn't even apologize. I was furious. And I did wonder what would have happened if I hadnt used PayPal.
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Thanks a lot for your help. And I've heard that they answer faster if you send them FB messages, which I did and they answered in one day. It was for my another purchase which I didn't use PayPal to pay though. This time I don't bother to send them a message but just elevated to a claim with PayPal as the ladies suggested here.
 
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#2,012
Jana123 said:
That is my experience also. Everything I ever sent back was resold as ready to ship, even the fake items.
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Find this disgusting just goes to show what VC is like.
In my opinion never buy a bag on their unless you get it authenticated, but as said before pictures are not good on VC...some of course stand out as obvious fakes but you need to know the bag so well. Always pay by Paypal and don't wait 30 days if you do not have regular contact with the buyer don't buy, if not heard within a few days if you buy open a case with PayPal and elevate it straight away and make sure you really really know what you are buying. The people on their in my opinion are not true authenticators, I will say some fakes are very clever so does take an expert and you need an expert in that particular bag/design.
 
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#2,015
fashion_victim9 said:
have any of you received payments planned on Feb 15? I got a letter from them that they have some technical problems and payment is expected this week. nothing so far:sad: is it me or is it everyone on VC?:smile:
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VC are always having tec problems can be when you go and buy something with PayPal or other things the button does not come up to press to pay that way. Find VC frustrating to say the least....don't know about selling sorry, but I would not sell on this site I am afraid don't like how VC goes about things at all.....lets hope they are not going "bust" or something and you get your money soon
 
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#2,016
Has anyone ever had the same problem?
I wanted to purchase something and buy a premium at the same time (postage costs are 20€ but premium just 10€) however VC shows I have a Premium since May 2017 although it also states "not authomatical renewal" as I cancelled it and havent paid anythint since. I can see "coming soon" items and reserve things in my shopping cart, but I cannot renew my premium to get the free shipping.
I contacted them twoce about this issue but apart from the standard "we are looking into this matter" haven't heard anything back. What to do? Do I have to create a new account just for this? So annoying...
 
#2,018
I posted a bunch of things on Vestiaire to sell and have had nothing but problems. I pulled everything and have sold it all on Rebelle and have been very happy with Rebelle.

I will never ever trust Vestiaire authenticators (saying a real bag is a fake is just as bad as letting a fake get by) and would never buy off that website. Would totally trust Rebelle.
 
#2,023
I just had a good experience buying from a Vestiaire private seller, so I thought I’d share. It was definitely largely due to this thread, which had great tips on buying from private sellers which I followed. The tips were posted way back but I found them by searching :) Thanks as well to the kind TPFers who gave their opinion on my purchase as well.

I bought a Ralph Lauren Ricky bag from a private seller in France. We had been bargaining back and forth, and eventually I caved to her final price because it was so good and just $40 more than my price. I waited for a free shipping coupon, and also the dollar was slightly stronger compared to the euro, so I ended up spending $836 just on the bag, no extra taxes or shipping costs.

I'm located in the northeast US, and my bag was delivered exactly one week after I ordered it. The seller was very prompt with shipping off to VC quality control, and once it was there it was processed and shipped to me within a day. I received the package two days later, which I had to sign for. I was really happy with the minimal wait.

I'm not sure if I will get dinged by customs. I wanted to keep the price under $800 to avoid customs, but I didn't see any paperwork in my package, nor did I pay any customs upfront with my bag even though my initial subtotal on the VC app included taxes. For some reason, as I moved further along the checkout, the free shipping code didn't work but did as I kept clicking through. The taxes went away as I clicked through as well. I guess time will only tell if I can get away from customs!

I was a little disappointed with the item. I believe it is authentic, but the description said "like new never used" but it clearly had been. There was slight tiny wear throughout the body of the bag. However, the price I paid was a ridiculous steal, literally 78% off retail price new, and I'm also not fussy about my bags looking perfect so I decided to live with it. My main tip would be to ask for close up pictures. Ebay really does have far better pictures.

So overall, a good experience! Let me know if you have any questions :)
 
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