Vestiaire Collective experiences?

[Gabs007]

Certain brands and bag models will sell very close to original price, including chanel jumbo, and they should know this. They are losing sales over this. Luckily here in the US we have many other site options; I also use Tradesy and Poshmark but they are US-only.

You should actually look at Lollipuff--they are small, US-based but accept international buyers/sellers and only take 9% fee. They authenticate everything by computer before allowing it to go on the site. The main authenticator is a chanel expert. You can set your own price.

I had a look, I am not selling any bags, seriously, bags don't take up that much room and are investments, just selling clothes and them raving on about PP, that really puts me off, if I accept PP from abroad the currency conversion is totally a killer as PP will really take you for a ride on this, then the buyer can dispute and you might never get your item back. I take another look at them, but seriously, not overly keen to sell to the US, go through the whole customs declaration hassle and all that, then get only a fraction due to PP giving me a horrendous currency exchange rate and slapping me with charges for the transfer in another currency

 

[EmilyM111]

I have actually had to do this--I got numerous offers but one was outstanding, so I did just drop the price and put up a comment on the listing that I couldn't entertain the multiple offers, I dropped to my lowest price and someone should just buy it at that price if they wanted it.

I suppose it's the only way but I kind of felt stupid when so many people didn't get their offers replied (to the earlier points, I'm a trusted seller there and would rather want to keep good reputation (in case).

 

[ironic568]

Hi all, I’m very seriously considering buying a bag on VC. I’m a little nervous because it would be from a private seller who has only made one sale before, and also no returns. Does anyone have any thoughts or advice? Thanks so much!

I would ask for all necessary pictures so you can determine the condition of the bag yourself. Don't rely on your seller to accurately describe the condition of the bag, or on VC for a proper quality control. As can be read throughout this thread, many items in not so good condition were able to pass their quality check as "very good condition."
If possible, also have the bag authenticated before buying, you will save yourself lots of potential hassle this way.

 

[Saich2]

I really don't understand about making an offer on VC, while I have bought a couple of items on their never made an offer as it all seems so confusing (I am not the brightest spark....lol). What I think happens is you make an offer then you need to wait for the seller to be on line to accept or decline it....but while I am in the UK their is still a time difference, and you have a limited time to buy the item if offer is accepted, not sure what that limited time is......but you could be up all night or keep going on my laptop (don't own a smart phone) to check ....all seems rather odd to me....If I have got this all wrong can someone put me right please On Ebay if you make an offer and its accepted that's it, its binding but its not like that on VC like a lot of things are not.

 

[nicole0612]

I really don't understand about making an offer on VC, while I have bought a couple of items on their never made an offer as it all seems so confusing (I am not the brightest spark....lol). What I think happens is you make an offer then you need to wait for the seller to be on line to accept or decline it....but while I am in the UK their is still a time difference, and you have a limited time to buy the item if offer is accepted, not sure what that limited time is......but you could be up all night or keep going on my laptop (don't own a smart phone) to check ....all seems rather odd to me....If I have got this all wrong can someone put me right please On Ebay if you make an offer and its accepted that's it, its binding but its not like that on VC like a lot of things are not.

You are correct. You make an offer (some items have this option and some do not, it's the seller's choice), and when the seller gets a notification of the offer (either they log on, or they can opt into notifications via email or text when they get an offer, again some do and some don't), but the alerts seem to be delayed, and you are correct to consider the time difference. So give it ~12 hours for the seller to see it, but it can be less time of course. Once they decide on if they want to respond to your offer and do so, you will also receive an email/text if you have opted in (check your settings on your account page), or you can check the website. The time to counter or purchase after the seller accepts your offer is quite long, at least 24 hours.

 

[Saich2]

You are correct. You make an offer (some items have this option and some do not, it's the seller's choice), and when the seller gets a notification of the offer (either they log on, or they can opt into notifications via email or text when they get an offer, again some do and some don't), but the alerts seem to be delayed, and you are correct to consider the time difference. So give it ~12 hours for the seller to see it, but it can be less time of course. Once they decide on if they want to respond to your offer and do so, you will also receive an email/text if you have opted in (check your settings on your account page), or you can check the website. The time to counter or purchase after the seller accepts your offer is quite long, at least 24 hours.

That's brilliant nicole0612 so you have at least 24 hours to respond of course I would respond quicker but just did not want to be stuck on the laptop non stop.....I guess if they accept I make sure the price is change then add it to my basket and buy it.....is that correct??? or do I again contact the seller before hand of buying and her accepting. I do wonder why VC are so complicated (well to me) their is far easier way of doing things. Thank you for your help

 

[Romar]

That's brilliant nicole0612 so you have at least 24 hours to respond of course I would respond quicker but just did not want to be stuck on the laptop non stop.....I guess if they accept I make sure the price is change then add it to my basket and buy it.....is that correct??? or do I again contact the seller before hand of buying and her accepting. I do wonder why VC are so complicated (well to me) their is far easier way of doing things. Thank you for your help

If the seller accepts your offer or if you accept the offer of the seller, you have 24 hours to buy the item at the agreed price. It's a bit confusing, because during that time you will still see the original lrice next to the item.
That is because anybody else can still buy the item at the original price.
Only when you put the item in your basket -within 24 hours- you will see the agreed lower price for which only you can buy it.
The seller can only accept one offer and should any better offer come by within 24 hours, the seller cannot accept that offer, which of course is very frustrating.
So, what you see is: Should the buyer whose offer was accepted not buy the item within a considerable amount of time; the seller will lower the original price for anyone to buy.
So all in all: offer accepted: do not wait for the price to change, because it will not.
Only when you put it in your basket, you will see the price you offered!
I admit: very confusing and it took me a while to figure out as well.

 

[Saich2]

If the seller accepts your offer or if you accept the offer of the seller, you have 24 hours to buy the item at the agreed price. It's a bit confusing, because during that time you will still see the original lrice next to the item.
That is because anybody else can still buy the item at the original price.
Only when you put the item in your basket -within 24 hours- you will see the agreed lower price for which only you can buy it.
The seller can only accept one offer and should any better offer come by within 24 hours, the seller cannot accept that offer, which of course is very frustrating.
So, what you see is: Should the buyer whose offer was accepted not buy the item within a considerable amount of time; the seller will lower the original price for anyone to buy.
So all in all: offer accepted: do not wait for the price to change, because it will not.
Only when you put it in your basket, you will see the price you offered!
I admit: very confusing and it took me a while to figure out as well.

Oh WOW Romar that's brilliant. I shall refer to what you have written and try the offer thing if I buy from VC again. I have been waiting weeks for a reply from VC regarding a dress I have on my watch list, had it their for ages. VC have it now and the seller not responding to VC...so that one sounds a bit "iffy" to me...posted about it a couple of pages ago...anyway thank you so much again. I think I still prefer Ebay for Alexander McQueen clothes and have 7 on my watching page but all in the US so customs to the UK are huge...still who knows might win the lottery this week

 

[SomethingGoodCanWork]

I bought a Balenciaga bracelet on Vestiaire (Double Tour, unuesd) in the beginning of January. It's been well over a month and I still haven't received my purchase. I contacted customer service about two weeks ago to check what was going and they replied they'd look into it. Still haven't heard a peep after that. This last week I've sent about four inquiries about the bracelet but received no answer.

Anybody else experience something like this with Vestiaire?

 

[Romar]

I bought a Balenciaga bracelet on Vestiaire (Double Tour, unuesd) in the beginning of January. It's been well over a month and I still haven't received my purchase. I contacted customer service about two weeks ago to check what was going and they replied they'd look into it. Still haven't heard a peep after that. This last week I've sent about four inquiries about the bracelet but received no answer.

Anybody else experience something like this with Vestiaire?

Has the seller send the bracelet to VC and has it been checked, accepted and shipped?
If the seller doesn't send the sold item to VC within a month, the sale will be cancelled and you wil get your money back.
If the bracelet has been checked, accepted and shipped, you will receive a tracking code so you can follow the delivery.
I bought some small items and they were shipped last week, but because of the bad weather -snow- they're still not handled by La Poste and I have no idea how long it will take to receive them
Very frustrating.

 

[Saich2]

Has the seller send the bracelet to VC and has it been checked, accepted and shipped?
If the seller doesn't send the sold item to VC within a month, the sale will be cancelled and you wil get your money back.
If the bracelet has been checked, accepted and shipped, you will receive a tracking code so you can follow the delivery.
I bought some small items and they were shipped last week, but because of the bad weather -snow- they're still not handled by La Poste and I have no idea how long it will take to receive them
Very frustrating.

I hope you get your things soon. I just put in an offer and follow your instructions so now just got to wait and see

 

[Saich2]

I bought a Balenciaga bracelet on Vestiaire (Double Tour, unuesd) in the beginning of January. It's been well over a month and I still haven't received my purchase. I contacted customer service about two weeks ago to check what was going and they replied they'd look into it. Still haven't heard a peep after that. This last week I've sent about four inquiries about the bracelet but received no answer.

Anybody else experience something like this with Vestiaire?

If you have had no reply from the seller would have open a case with Paypal well before this. If they are not replying then something wrong in my opinion.

 

[SomethingGoodCanWork]

Has the seller send the bracelet to VC and has it been checked, accepted and shipped?
If the seller doesn't send the sold item to VC within a month, the sale will be cancelled and you wil get your money back.
If the bracelet has been checked, accepted and shipped, you will receive a tracking code so you can follow the delivery.
I bought some small items and they were shipped last week, but because of the bad weather -snow- they're still not handled by La Poste and I have no idea how long it will take to receive them
Very frustrating.

The anticipation waiting for new bags and slg is nerve-wracking sometimes,yes

Vestiaire sent me a confirmation that they had received the bracelet and that it had been sent on to me. No tracking info that I remember. I need to check my e-mails from them again. It's just frustrating that Vestiaire won't even answer my e-mails.

Just checked my account at Vestiaire, and there was a tracking number. Usually you get all of this sent to you in an e-mail so that's why I didn't check my account. I followed the tracking number and it said it was sent to me on the 12th of January and is still in transit... and there is a note from La Poste that due to weather conditions they haven't been able to deliver.

OK, maybe there's still a chance it will get here. Thank you for the advise!

 

[SomethingGoodCanWork]

If you have had no reply from the seller would have open a case with Paypal well before this. If they are not replying then something wrong in my opinion.

It seems it is due to the severe weather conditions in France so I'll be a little more patient and hope it will come. The seller has sent it to V. and they in turn have sent it to me. It's just annoying that V. can't explain this because I haven't kept up with what's happening in France right now. I understand that they have huge difficulties so in comparison I can easily wait for a bracelet.

 

[Romar]

The anticipation waiting for new bags and slg is nerve-wracking sometimes,yes

Vestiaire sent me a confirmation that they had received the bracelet and that it had been sent on to me. No tracking info that I remember. I need to check my e-mails from them again. It's just frustrating that Vestiaire won't even answer my e-mails.

Just checked my account at Vestiaire, and there was a tracking number. Usually you get all of this sent to you in an e-mail so that's why I didn't check my account. I followed the tracking number and it said it was sent to me on the 12th of January and is still in transit... and there is a note from La Poste that due to weather conditions they haven't been able to deliver.

OK, maybe there's still a chance it will get here. Thank you for the advise!

I would really starting to get worried if i has been sent on January 12....
The bad weather which caused interruption in delivery in France only started in the beginning of February.
Before that time everything was more or less normal.
My items were shipped from February 7th and are still "in transit" due to severe weather conditions, while delivery usually onlly takes 2 working days. The weather conditions are OK now, so If I don't receive them within a week from now, I will open a PayPal dispute.
Good luck and please keep us posted.