When Bloomingdales sent me the wrong shoes, they sent me the correct ones right away for free and told me to wait till I get them before returning the wrong ones. That's the way this should have been handled.
Venting - TERRIBLE service at Saks Fifth Ave
- Thread starter xxmicahxx
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Yep, this is also how Endless and Zappos handle mistakes like this. They send out the replacement immediately, at no extra charge to you. Then, only if you don't mail back your return within their allotted window of time, they would charge you for the 2nd pair.
Sorry OP for the hassle they put you through. At least your size was still available for them to ship out.
My issue with them is that you can't use your rewards card/gift card when you call a store about an item because they have to physically swipe the cards. It's not my fault that my local Saks doesn't carry the items I'm looking for. This practice seems so antiquated for today's technology.
My issue with them is that you can't use your rewards card/gift card when you call a store about an item because they have to physically swipe the cards. It's not my fault that my local Saks doesn't carry the items I'm looking for. This practice seems so antiquated for today's technology.
That's such a bummer. Apparently Saks has horrible customer service....I've never shopped there actually, because Nordstrom and Neiman's always were more convenient for me. This makes me skeptical to purchase from Saks now, because I was planning on doing so to utilize this sale they have going on. How is their return policy? In-store v. online?
Update: Apparently the customer service manager has gotten the warehouse to ship out another pair and I will not be charged again. FedEx picked up the Cole Haans today.
Here's the new problem, I leave the country on Monday. So unless they ship them tomorrow, FedEx will leave them at my door and I won't be home for a week!!
Here's the new problem, I leave the country on Monday. So unless they ship them tomorrow, FedEx will leave them at my door and I won't be home for a week!!
Update: I got the shoes I ordered today. They actually came through in the end. Shipped them out before they returned ths CHs. So.... I guess I'm eating my words. 
Please share your experience about SAKS and their customer service.
I just had a really bad one unfortunately, purchasing a Chanel defected Maxi (SA told me it was perfect prior to shipping). Even the Store Man did not take responsibility of the SA' faults...
now, I have to go higher. So much stress, energy...
and it was supposed to be exciting for me.
I just had a really bad one unfortunately, purchasing a Chanel defected Maxi (SA told me it was perfect prior to shipping). Even the Store Man did not take responsibility of the SA' faults...
now, I have to go higher. So much stress, energy... and it was supposed to be exciting for me.
Talk to THE person at the top. Tell them to get you a new one pronto. If they don't seem to care tell them that you'll go to Chanel and then online to warn others about their very poor service. They SERVE you! It's a very competitive market. Chanel doesn't want bad press nor does the store. Crap service= no money! Write down the names of all those that you deal with. They shouldn't ruin this experience or you.
I've got a complaint about Saks this morning. After hemming and hawwing after what I wanted to use my rewards card on, I decided to get something for myself and something for my daughter - both in conjunction with the 20% off friends & family discount. This morning I see an email about kids items being 25% off. So I live chatted w/ them to see if I could get an adjustment. Yes, a little petty for 5%, but it's still my money. Lo and behold, they won't do it. Saying I have to re-order. Totally bogus because I used my rewards card on it so if I make a return for the one during F&F i am not sure if I'll lose out on my reward. Anyone know about how returns work if you use a reward card?
I was the one who returned the maxi - the SA promised me full refund of ALL including all shipping becuz the item wasn't as described. my SA after she promised me that , then, she requested a hardcopy of the receipt which I sent as well. firstly, who needs a hardcopy these days? after like 1 week, I still didn't get reimbursed, then I emailed the store manager and corporate contacts. I told them this is ridiculous, no apologies and no refund? this is more like a scam if that's the cae. Then the SM, who didn't EVEN direct to ME in email, just DIRECT his email to the corporate people saying that they give me apology and FULLY refunded me.
This is what SM told me later , and I think it's a lie and excuse. SM told me handbag manager apologized to me already!! NO ONE From saks came close to apologizing to me. After, he lied and told me that she was actually apologizing to ANOTHER client and not me. 1. Do you have enough intelligence to VERIFY which client she was talking about???
2. in regards in fully refunding me, he and the DIRECTOR of customer service DIDN't BOTHER to check that either!! and just told the corporate they ALREADY did so??
What the heck? They ar just brushing me off! And lies after lies. Sending me a damaged 4300 maxi like it is a toy truck. And they had the guts to tell me they are going to repair it to mint condition and sell it to me!! My goodness, chanel doesn't sell refurbished... my sa at chanel boutique told me that. it goes into trash.
What's even more crazy is that staff at that store didn't want to give me the SM's contact. I called so many times and finally I got it from SAKS online??!! I asked the SM that why would his staff give me your contact?? And he said oh, sorry, they should have no reasons asked... After all this, I emailed him and told him well, now you need to , without reasonns ask, give me your manager's contact. Then, he stopped talking to me immediately and the director responded saying WE ARE NOT GIVING YOU ANYCONTACTS and consider this RESOLVED. You have a choice to shop with other stores!!! I can't believe this craziness! I responded to her, yes, I have a choice (IN THE FUTURE) to shop with other stores, but I DIDN"t have a choice to shop with you guys and the treatment that you guys gave me. Please put a sign up in the future that you guys are IGNORANT of customer service, then I WOULD BE GIVEN A CHOICE.
Sorry for the long story! But I'm honesly really piseed.
don't even know how to describe it.
This is what SM told me later , and I think it's a lie and excuse. SM told me handbag manager apologized to me already!! NO ONE From saks came close to apologizing to me. After, he lied and told me that she was actually apologizing to ANOTHER client and not me. 1. Do you have enough intelligence to VERIFY which client she was talking about???
2. in regards in fully refunding me, he and the DIRECTOR of customer service DIDN't BOTHER to check that either!! and just told the corporate they ALREADY did so??
What the heck? They ar just brushing me off! And lies after lies. Sending me a damaged 4300 maxi like it is a toy truck. And they had the guts to tell me they are going to repair it to mint condition and sell it to me!! My goodness, chanel doesn't sell refurbished... my sa at chanel boutique told me that. it goes into trash.
What's even more crazy is that staff at that store didn't want to give me the SM's contact. I called so many times and finally I got it from SAKS online??!! I asked the SM that why would his staff give me your contact?? And he said oh, sorry, they should have no reasons asked... After all this, I emailed him and told him well, now you need to , without reasonns ask, give me your manager's contact. Then, he stopped talking to me immediately and the director responded saying WE ARE NOT GIVING YOU ANYCONTACTS and consider this RESOLVED. You have a choice to shop with other stores!!! I can't believe this craziness! I responded to her, yes, I have a choice (IN THE FUTURE) to shop with other stores, but I DIDN"t have a choice to shop with you guys and the treatment that you guys gave me. Please put a sign up in the future that you guys are IGNORANT of customer service, then I WOULD BE GIVEN A CHOICE.
Sorry for the long story! But I'm honesly really piseed.
don't even know how to describe it.