VCA ~ Van Cleef Arpels Discussion thread!

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My SA was out of the store at the time the necklace arrived and it was transferred from the other store. I guess nobody checked before showing it to me. They assumed the necklace was in excellent condition. The assistant manager was shock too.
Is the store telling you that you have to pay the price difference between previous and current price if you want to exchange it for the same thing?
 
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I collect the onyx pieces and use this. It works really well for onyx I have found and it even removed a scratch that I had on a Magic piece. I use a soft microfiber cloth.
I would not accept this. That is awful. Send it back to be cleaned and if it's damaged. I would ask for a new necklace. This is disgraceful. I would ask to send a message to the Director of the area. There is one for south, east etc.
 
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I would not accept this. That is awful. Send it back to be cleaned and if it's damaged. I would ask for a new necklace. This is disgraceful. I would ask to send a message to the Director of the area. There is one for south, east etc.
I completely would and have an amazing SA, but I did the damage getting a pot out of the drawer. The larger dangling motif got caught and it scratched pretty good. The cleaning solution I linked fixed it right up. Onyx is hearty, but definitely not impervious.
 
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I spoke with someone from the e-boutique and was told they are doing away with the green travel pouches and coming out with new packaging. Has anyone seen the new travel packaging?
My SA has been told that VCA is doing away with hard boxes and implementing a foldable/soft case that will serve multi function. Supposedly, for the environment but I suspect cost factors as well.
 
Thanks for the last two comments regarding packaging lisawhit and Legatoandme. Can somewhere clarify if VCA is doing away with the green velvet hard case jewelry boxes? I was told by an SA that their boutique (not sure if she meant all boutiques across VCA) are no longer including the legendary green jewelry boxes with the black velvet interior. The reason was VCA green initiative - or something like that. I have to say, if that is true, I don't like it at all. I compare the green jewelry boxes to Cartier's signature red boxes. This is all part of the luxury shopping experience. That little extra special thingy that comes with our beautiful creations.

Also, another SA in a different city told me, VCA will no longer stock the green travel pouches. Nationwide decision to stop producing them.

If they are doing away with all the jewelry boxes, travel pouches and opting for all new packaging, I'm really curious to see that.


My SA has been told that VCA is doing away with hard boxes and implementing a foldable/soft case that will serve multi function. Supposedly, for the environment but I suspect cost factors as well.
 
I was just told no more travel pouches with purchase. I just got one with my purchase a couple of weeks ago so fairly new policy.

I guess I don’t really use any of my boxes so maybe this new and improved case will be better.

Curious to see what it will look like!

I do miss the 5th ave black outer boxes and bag though.
 
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