VCA ~ Van Cleef Arpels Discussion thread!

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I can’t remember which SA told me this but the starting threshold for anyone to be considered a VIP starts at $500,000 in purchases. Those of us who get candles, books, mooncakes, jewelry trays aren’t all VIPs. Each SA apparently gets a budget on how much to spend on “special clients” (doesn’t come out of his/her pockets, VCA still pays but they are only allowed to spend a certain amount) but VIPs are treated much much differently.
What do they get? Tickets to events and all? I remember my mom used to get polo tickets from Hermes back in the day and usually those were in other countries so they offered to get that covered too
 
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Yup fully agree. I’m not a VIP but sometimes get lucky on a thoughtful gift or two. I don’t expect anything but do appreciate the little things. I think the VIPs get the lunches and teas and dinner invites. Yah. So not me.
I follow some women on Instagram who are probably VIPs from what you’re describing. They get nice gifts on their birthdays (a small party with balloons, flowers, food) and are taken out to eat at nice restaurants. Meanwhile, I’m happy if I get a candle and chocolates :lol:.
 
Can someone please share a picture of the yellow gold Vintage Alhambra pendant in onyx with a solid red top or just laying on something solid red. Curious how black on red looks :flowers:
 
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What do they get? Tickets to events and all? I remember my mom used to get polo tickets from Hermes back in the day and usually those were in other countries so they offered to get that covered too
They get private meals from Michelin star chefs (from what I was told) it’s like a one-on-one deal, that sort of thing. And I’m sure when they’re in the bigger stores they get the nicer, private suites with champagne and all the fillings.

When I used to buy a lot from LV (and I am not talking anywhere near high roller status but still considered a VIP for whatever reason), every time I was in Paris they would drive me into the flagship store from my hotel. I would get the whole 3rd floor suite to myself. Everything was hand chosen based on what I liked. Champagne, h’orderves and desssert galore, bouquets of flowers were all there just waiting for me (I could take if I wanted). I didn’t have to deal with the crowd downstairs- anything I wanted they would bring up. Then when we were done, they had a car waiting and would have the driver take my husband and I to dinner. Dinner was also on LV’s tab. I am thinking VCA might have something similar to that setup if not more glamorous.
 
Hi. Looking to vent and for opinions. My SA who I adored Left VCA. I’ve worked briefly with the replacement SA. My interaction has been limited to having earrings repaired and picking up my MTO earrings that I ordered with my prior SA.
I discussed with new SA what should be included on my wishlist. She did have good ideas. I told her there’s one specific item I would buy immediately. She talked about low inventory and that stock should improve this Fall. I asked if I could pay in full for the one item because I really want it. She said No.

I texted her about 2 weeks ago to confirm she’d let me know about the holiday pendant. No response. My husband received a text from her a few days ago where she mentions departure of prior SA and that she’s happy to help. She also updated him on a thin wedding band he ordered for himself and put a deposit on. That was Jan 2020 and she said there’s still no ETA. The account at VCA is actually in his name. He responded and told her that I reached out but didn’t hear back. No response.

This has really turned me off to VCA. I’m wondering if she’s ignoring me because I don‘t rate for the boutique’s first batch of holiday pendants. I am not one to be excited for the invite for the B List.

Thanks for listening to me vent.
Sorry to hear that your regular SA left :(

Are you close to a VCA boutique? Maybe you should just go in for a browse and try to chat to one of the SAs who is working - see if anyone clicks with you because the replacement SA you got doesn’t seem responsive enough.

If you’re willing to pay in full for an item, I’m sure the SA could place an order for you - there might be some waiting time but that‘s understandable given stock shortages everywhere.

Alternatively, can you place an online order? You might not get the little extras that come with an in store experience but some people don’t care about that stuff.

Hope you manage to get your new creation soon!
 
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I can’t remember which SA told me this but the starting threshold for anyone to be considered a VIP starts at $500,000 in purchases. Those of us who get candles, books, mooncakes, jewelry trays aren’t all VIPs. Each SA apparently gets a budget on how much to spend on “special clients” (doesn’t come out of his/her pockets, VCA still pays but they are only allowed to spend a certain amount) but VIPs are treated much much differently.
Thanks for sharing! Needless to say, unless I win the lottery, I’ll never be at VIP spending level.

I‘m just happy to receive a coffee table book or a candle!

Has anyone here received a VCA jewellery tray? Care to share pictures? :graucho:
 
It’s interesting and kind of funny to me because I’ve definitely had birthday parties with champagne, flowers, etc in the boutique, I’ve had the entire floor closed including the VIP room for my girlfriends and I, and I’ve had dinners etc offered. And let me tell you that I’m not what VCA would consider to be a VIP. :lol:
 
It’s interesting and kind of funny to me because I’ve definitely had birthday parties with champagne, flowers, etc in the boutique, I’ve had the entire floor closed including the VIP room for my girlfriends and I, and I’ve had dinners etc offered. And let me tell you that I’m not what VCA would consider to be a VIP. :lol:
@jenaywins: You are a VIP! :yes:
 
It’s interesting and kind of funny to me because I’ve definitely had birthday parties with champagne, flowers, etc in the boutique, I’ve had the entire floor closed including the VIP room for my girlfriends and I, and I’ve had dinners etc offered. And let me tell you that I’m not what VCA would consider to be a VIP. :lol:
You are for sure.
 
They get private meals from Michelin star chefs (from what I was told) it’s like a one-on-one deal, that sort of thing. And I’m sure when they’re in the bigger stores they get the nicer, private suites with champagne and all the fillings.

When I used to buy a lot from LV (and I am not talking anywhere near high roller status but still considered a VIP for whatever reason), every time I was in Paris they would drive me into the flagship store from my hotel. I would get the whole 3rd floor suite to myself. Everything was hand chosen based on what I liked. Champagne, h’orderves and desssert galore, bouquets of flowers were all there just waiting for me (I could take if I wanted). I didn’t have to deal with the crowd downstairs- anything I wanted they would bring up. Then when we were done, they had a car waiting and would have the driver take my husband and I to dinner. Dinner was also on LV’s tab. I am thinking VCA might have something similar to that setup if not more glamorous.
This sounds epic :yahoo:
 
I think it also depends on the relationship with your SA. Till this year (I may have gone a little crazy this year, I won’t lie :whut:), I only ever bought 1 or 2 pieces from VCA (far far far away from being a VIP) but my bestie and I have always been treated pretty well at our store. Before the pandemic started we used to go in every Friday to try on bling, hang out with our amazing SA/friend and then go grab coffee at the local cafe with him or just hang in the store and have cappuccino. Felt zero pressure to buy. We were always showered with gifts of flowers, chocolates, coffee table books, candles on our birthdays, mother days, Christmas and got invited to every Mother’s Day party..our SA even threw us our own private breakfast party of 2 once. I was even able to plan a surprise birthday party for my bestie this year with the help of our amazing SA at the store. He set up one of the display windows with her name on it, flowers that the store had got for her, my gift etc.

Long story short, your experience may vary from store to store and it really all depends on your SA and the relationship you have with him or her. I won’t lie when I say I cried buckets when he left mid year to go to another city.
 
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