VCA ~ Van Cleef Arpels Discussion thread!

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#16,771
lvjunkyxo said:
I bought it at the boutique yesterday and it’s actually out getting sized right now. I was making a big stink of it at the store she literally said they don’t make any I even offered to buy one!!! I then proceeded to call customer service when I left the store and they told me no they do not make any like what kind of service is this? I am so disappointed really it’s totally not normal to be spending all this money and to get different answers on a little cleaning cloth? Is this for real when I go and pick up my bracelet I’m REALLY going to make a stink about it because how can you just flat out lie like that ??! Terrible terrible service
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Show them this picture of non-existent cleaning cloth :biggrin:
 
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#16,779
I sent my vintage alhambra necklace for adjustment, hoping they will not close their workshop during covid19 rising again.
I hope they will include a pouch when they sent it back. They did not send me pouch and cleaning cloth when I bought it online.
 
#16,780
sugarcherry said:
I sent my vintage alhambra necklace for adjustment, hoping they will not close their workshop during covid19 rising again.
I hope they will include a pouch when they sent it back. They did not send me pouch and cleaning cloth when I bought it online.
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Please don't just hope. You must ask whoever you sent the bracelet to for adjustment and tell them you did not receive those with your online order.
 
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#16,781
sugarcherry said:
I sent my vintage alhambra necklace for adjustment, hoping they will not close their workshop during covid19 rising again.
I hope they will include a pouch when they sent it back. They did not send me pouch and cleaning cloth when I bought it online.
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I have found the online service to be subpar lately. They will never give a cleaning cloth - they always say that VCA does not make cleaning cloths and the little black suede/micro fiber topper that comes in the jewelry box is all they have. They typically will give out jewelry pouches. However, I have been requesting one for months now, and it is always a different story - first their office is still closed then they ran out. I understand that COVID may impact supply chains, but then just say that. It is impossible to get a consistent answer from them. If you have a boutique SA, I would reach out to them as they seem to be more willing to please.
 
#16,782
Israeli_Flava said:
Thrilled to finally receive my grey MOP rose gold Vintage Alhambra!!!!! I couldn't get to NYC to pick in person due to pandemic but SA Facetime me and she selected the most beautiful piece! I died! The colors are amazing on both sides!!!
I am over the moon!!!!!!!!!!!!



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So pretty! Hopefully mine is as beautiful as yours. It was hard to choose with a short video since I also can’t go into the store where I’m located right now.
 
#16,783
#16,784
hollyyih said:
So pretty! Hopefully mine is as beautiful as yours. It was hard to choose with a short video since I also can’t go into the store where I’m located right now.
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Awww thank you!!! I hope so too. I was very specific in describing what I wanted to see in the stone. I told her that if she can't find that in the batch they received that I'd wait for more to come in... hopefully you were able to do the same...
I agree it is very hard to make a choice in Facetime or pics. I could see "flashes" of color every now and then as she tried to show me but in the end I just had to trust that what she was describing was actually there hahahah
Good luck and can't wait to see your new beauty!
 
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