Update on my HH Havana Cracked Strap Situation

T

treegap

Member
Feb 17, 2008
167
0
#1
I would have posted this in the original thread, but I can't search for it and I feel it's probably buried hundreds of posts back. I posted about my eggplant Havana Hobo from Hayden-Harnett that had the sealant cracking all along the sides of the strap just a few months after I purchased it. Well, I contacted them about it and they asked me to send it to them and they would repair it for free (I pay shipping). Well, I sent it 2 weeks ago (just up the street actually because I live a few blocks from their headquarters) and then I emailed yesterday to follow up. They told me today that they will be shipping the repairs to Hong Kong at the end of this week and then I can expect the bag back to me in 4-6 weeks! I had no idea they were going to ship them so far for a repair. If I had known, I might not have had gone ahead and sent the bag. It's not even the amount of time that bothers me, but the un-environmentally friendly mode of repairing bags by shipping them all the way to Hong Kong. It makes me more inclined to stick with bags that are made in the US.
 
#4
glad they are taking care of it... maybe it will be more trouble than it's worth for them and they wil just send you a new one!
 
#6
I don't mind waiting since they are taking care of it for free. I only had to pay to ship the bag back to them. I don't mean to sound ungrateful and I am pleased that they offered to repair it. I guess I just feel bad that it has to go all the way back to Hong Kong and I wonder if I should have just tried to get it fixed myself and paid for it. Oh well. Maybe since I have to wait so long, I should just buy a Havana in another color from the sale. That's a good justification, right? Right? :yes:
 
#9
http://forum.purseblog.com/handbags-and-purses/gah-my-straps-are-cracking-help-278637.html

treegap said:
I would have posted this in the original thread, but I can't search for it and I feel it's probably buried hundreds of posts back. I posted about my eggplant Havana Hobo from Hayden-Harnett that had the sealant cracking all along the sides of the strap just a few months after I purchased it. Well, I contacted them about it and they asked me to send it to them and they would repair it for free (I pay shipping). Well, I sent it 2 weeks ago (just up the street actually because I live a few blocks from their headquarters) and then I emailed yesterday to follow up. They told me today that they will be shipping the repairs to Hong Kong at the end of this week and then I can expect the bag back to me in 4-6 weeks! I had no idea they were going to ship them so far for a repair. If I had known, I might not have had gone ahead and sent the bag. It's not even the amount of time that bothers me, but the un-environmentally friendly mode of repairing bags by shipping them all the way to Hong Kong. It makes me more inclined to stick with bags that are made in the US.
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