I'm getting quite a reputation in my local store for coming in and ordering stuff that they have never heard about. In fact I got the Lipgloss Charm even though it wasn't supposed to be on the floor until tomorrow. I always go in with a little list with the style numbers and a little description. Makes it easier for the SA's too look up in the computer. I bought an Ergo Crossbody 12233 today that isn't even on the US website - only Japan. But the computer showed that JAX had lots of them so I was able to order it.