Trusted Hermes Reseller Discussion Thread

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#1,472
Regarding Let-Trade/ I've found them to be very quick to reply late at night, Chicago time. There is a significant time difference between the US and HK.

Also, FYI for future purchases, keep in mind that they celebrate different holiday periods, like when European sellers take holiday in July!
 
#1,474
lil_fashionista said:
Agreed! The pictures appeared good, but there were only 3 of them. In hindsight, if the seller was not on Malleries, I would have requested more pictures and had the item authenticated. I trusted the Malleries name and assigned a legitimacy to the seller and the item, which was a mistake.

Outside of the authenticity issue, the H clasp on the bracelet is sprained and won't properly align with the top of the bracelet. I would expect any seller to offer a full refund on a defective item, regardless of authenticity.

I don't want to say that all Malleries items are fake, or that all Malleries sellers are counterfeiters. I've had positive experiences with several Malleries sellers and I still feel comfortable dealing with those sellers in the future; outside of Malleries. Unfortunately the Malleries name, and site assurances, provides an air of legitimacy for some less scrupulous and less knowledgeable sellers.

As my DH says, sometimes you have to pay to learn a lesson.
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*Update*

Luxury Mart contacted Carol Ives, their 3rd party authenticator and have now agreed to give me a full refund, once I send the bracelet back. Now looking at the pictures, all the similar enamels they've sold have the same telltale signs of being fakes, and bad ones at that. The H clasp wasn't even centered on the palladium! I must have been in a fog when I purchased this enamel; even DH could see it was an obvious fake.

I'm now interested in how Malleries will handle this since the seller has sold 8 (including to 1 to me) Clics that have the same signs of being fake in many different colours, which I will point out during my next email. Will they really enforce their "zero tolerance" policy?

Heatherlite said:
I've only dealt with one reseller on Malleries - LoveThatBag. Isabel is just fabulous. Her prices are fair, items are authentic and honestly described and her responsiveness is over the top.
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I've also dealt with LoveThatBag and cannot recommend her more highly.
 
#1,475
duna said:
Any experience with the seller jb8506 based in England??? She has several Cape Cod watches that I'm interested in, and I'd like to buy from her being both in the EU we don't have customs! TIA:smile1:
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I have bought several items from her and they are all authentic H pieces, including Medor watches. Having seen her Cape Cod watches, I can say that I am very tempted, too. BTW, she answers questions very promptly :D
 
#1,476
lil_fashionista said:
*Update*

Luxury Mart contacted Carol Ives, their 3rd party authenticator and have now agreed to give me a full refund, once I send the bracelet back. Now looking at the pictures, all the similar enamels they've sold have the same telltale signs of being fakes, and bad ones at that. The H clasp wasn't even centered on the palladium! I must have been in a fog when I purchased this enamel; even DH could see it was an obvious fake.

I'm now interested in how Malleries will handle this since the seller has sold 8 (including to 1 to me) Clics that have the same signs of being fake in many different colours, which I will point out during my next email. Will they really enforce their "zero tolerance" policy?

I've also dealt with LoveThatBag and cannot recommend her more highly.
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Oh wow! I hope you get your money back soon! GL :)
 
#1,477
Had beautiful transactions with brandedluxus, love that bag, contessina and luxurygenie all on malleries and they are good and professional resellers however there are few on malleries that i would avoid due to super duper inflated prices or snobish attitude while communicating and if i want attitude why would i bother to go to a reseller.....H boutique employees are enough already.....
 
#1,480
Just bought H bamboo necklace from seller gem_mail on eBay. Excellent transaction. Sent me extra pics so that I could have it authenticated. Communication was responsive considering the time difference. They are located in HK and me in Toronto. Shipping excellent, price reasonable, quality as described. Thank goodness for that (my last H was a fake!) It's always a little risky the first time. Will def buy from him again.

I am SHOCKED about the fake H bracelets on Malleries. What a headache!!!! I hope you get your money back ASAP and then some for your efforts.
 
#1,481
underthesky said:
I heard that let-trade.com is a legitimate business after searching here . I have been in touch with them as I wanted to purchase several bags they have. They aren't very quick in replying my emails but they eventually reply me. I just bank wired the large amount of money yesterday to their account under name Cxxx Sxx Yee yesterday.

After I wired them money, I emailed them to let them know but to my surprise I didn't get reply. I tried to call their customer service number listed in their website several times but none pick up the phone. I even tried to call the phone number they gave as the wire's receiver but still none answer. I did leave message.

I even texted their customer service number but still no reply. I have sent them like 4-5 emails because I am very worry.

I eventually received their replies both by emails and text message in the evening. Anyone who ever purchase from them, how you actually try to get in touch with them if you want to talk to a person over the phone? Because I have tried to call their CS number listed in their website to no available.

Are they really slow in answering their emails or even text message that is sent to them? Is email the best way to reach them? They listed their CS phone number in their website but still nobody answer the phone. I hope that my first transaction with them goes smoothly (still nervous) and they can update their service better in future.
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Dear underthesky. Sorry about the delay of replied your email. Please understand that may not able to answer email immediately due to workload, time-different or step out of office.

We already got your payment from the bank but as we discussed that the amount is incorrect.

We are very sorry about the delay of reply. But I am also want to make you an apology on the transaction because you did made a assumption on the price which we did not agreed. The amount that you sent is NOT correct.

I understand that we being delayed on reply but without a reply does not mean we accepted your offer.

Very sorry about the confusion. We will keep on discuss with you on email to find out a solution. We will either sell you the bags or make you a 100% refund. We been in a hand bag business for long time and we never ever cheat our customer. If you feel bad or worry about the transaction. We are more than happy to make you a refund.

Thank you very much.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
To all of the other purse forum member, thank you very much for the continually support and business.

We always been busy on answering email and do our best to serve our valuable customer.

We look forward to keep on giving you all the best deal with the best bag plus the worry free purchase experience.

Thank you.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
#1,482
I had an incredibly satisfying..no, let me rephrase...an extraordinarily divine experience with a purchase from Audience on Ebay. The item is brand new and packaged lovingly, as if it had been sold from the boutique itself. The piece is one I've been searching for a long time and is no longer available. Not only a lucky find, but the start of a solid and trusting client - seller relationship.
 
#1,483
let-trade said:
Dear underthesky. Sorry about the delay of replied your email. Please understand that may not able to answer email immediately due to workload, time-different or step out of office.

We already got your payment from the bank but as we discussed that the amount is incorrect.

We are very sorry about the delay of reply. But I am also want to make you an apology on the transaction because you did made a assumption on the price which we did not agreed. The amount that you sent is NOT correct.

I understand that we being delayed on reply but without a reply does not mean we accepted your offer.

Very sorry about the confusion. We will keep on discuss with you on email to find out a solution. We will either sell you the bags or make you a 100% refund. We been in a hand bag business for long time and we never ever cheat our customer. If you feel bad or worry about the transaction. We are more than happy to make you a refund.

Thank you very much.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
To all of the other purse forum member, thank you very much for the continually support and business.

We always been busy on answering email and do our best to serve our valuable customer.

We look forward to keep on giving you all the best deal with the best bag plus the worry free purchase experience.

Thank you.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Wow if every reseller can come and sort things on purse forum like this.....I think it shows that let it trade really wants to handle this professionally and takes their reputation seriously:smile1:
 
#1,484
Heatherlite said:
I had an incredibly satisfying..no, let me rephrase...an extraordinarily divine experience with a purchase from Audience on Ebay. The item is brand new and packaged lovingly, as if it had been sold from the boutique itself. The piece is one I've been searching for a long time and is no longer available. Not only a lucky find, but the start of a solid and trusting client - seller relationship.
Click to expand...

It is good to know....what did you get??? And congrats on your new BE CDC ....we are CDC twins:hugs:
 
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