Hello All,
Hope everyone is doing well. I recently purchased a couple of different bags (3 to be exact) in separate orders from Coach.com.
First bag (a bucket bag on sale) I ordered along with 2 purse straps shipped and when the arrival date came and never delivered, it updated the next day with a new tracking number and the bag arrived as anticipated.
Now I have two other orders that are just idling. One was ordered 8/7/2020. A Riley Top Handle 22 in colorblock and another bag strap. When I placed the order for the Riley I was informed it was on backorder and would ship 8/23/2020. No problem. Well, the strap shipped but no bag. And now it just says backorder with no date.
The last order was for the Riley Top Handle 18 in Peacock, ordered 8/17/2020. When I placed this order it advised it was backordered and would ship 8/28/2020. No problem, but, It has been in "processing" since I ordered 8/17/2020.
Before I start worrying myself, is this normal business practice for Coach? This is my first and possibly my last experience with Coach. I cannot get a hold of anyone on the phone and no return of emails.
Hope everyone is doing well. I recently purchased a couple of different bags (3 to be exact) in separate orders from Coach.com.
First bag (a bucket bag on sale) I ordered along with 2 purse straps shipped and when the arrival date came and never delivered, it updated the next day with a new tracking number and the bag arrived as anticipated.
Now I have two other orders that are just idling. One was ordered 8/7/2020. A Riley Top Handle 22 in colorblock and another bag strap. When I placed the order for the Riley I was informed it was on backorder and would ship 8/23/2020. No problem. Well, the strap shipped but no bag. And now it just says backorder with no date.
The last order was for the Riley Top Handle 18 in Peacock, ordered 8/17/2020. When I placed this order it advised it was backordered and would ship 8/28/2020. No problem, but, It has been in "processing" since I ordered 8/17/2020.
Before I start worrying myself, is this normal business practice for Coach? This is my first and possibly my last experience with Coach. I cannot get a hold of anyone on the phone and no return of emails.