Wow! That is quite something. I guess in these countries there are so many fakes that H has to protect the brand and be very selective with what they do.
Treatment in Hermes Stores
- Thread starter Fendi84NJ
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Maybe you can post your experience here https://forum.purseblog.com/threads/treatment-in-hermes-stores.267768/page-253#post-32887113 ?
It’s not uncommon varies by locations but usually boutiques don’t display the items out in the public if they are reserving the items for the regular / spending customers that have already been established with purchase history.
I got my Rodeo in a French Hermès boutique on my first and only visit.
I just asked the SA if they had one, she said " Let me check" , didn't ask me if I was interested in anything else, opened a drawer and that was all !
There is also a thread in the shopping section for specific stores, like the Vienna store. It might be helpful to post your experience there as well.
I’ve never heard of such nonsense. Perhaps you should write a note to the store director explaining what happened.
Unless there was a "language" barrier, this is unacceptable.. And if there was a language
barrier, H is usually accommodating with that issue & so therefore no excuses.
Not everyone that goes into H speaks the language of the country they are in.
Quite frankly I never heard of an SA pushing this type of sale.
Agree with the poster who suggested to write tot he store director.
Unfortunately the asian lady (japanese/ korean) there spoke perfect english. I have read prior to the trip that Hermes in Vienna is rude though. I will email the director to clarify.
I’ve been trying the new store in Palo Alto and although I’ve read here in the forum that they have the friendliest staff, I just haven’t experienced it. Went twice on weekdays when it’s slow and only one or two other clients are in the store, but never felt welcomed. Last visit I couldn’t flag an SA down because they were all bent over their phones. Maybe I don’t look like I could pay for their stuff. 
I do have SAs in San Francisco, Las Vegas and NYC so I don’t know what I’m doing wrong in PA. Was just hoping to change home stores since it’s the one closest to me.
I do have SAs in San Francisco, Las Vegas and NYC so I don’t know what I’m doing wrong in PA. Was just hoping to change home stores since it’s the one closest to me.
I’ve been trying the new store in Palo Alto and although I’ve read here in the forum that they have the friendliest staff, I just haven’t experienced it. Went twice on weekdays when it’s slow and only one or two other clients are in the store, but never felt welcomed. Last visit I couldn’t flag an SA down because they were all bent over their phones. Maybe I don’t look like I could pay for their stuff.
I do have SAs in San Francisco, Las Vegas and NYC so I don’t know what I’m doing wrong in PA. Was just hoping to change home stores since it’s the one closest to me.
Yesterday was my first time ever in a H store and it was the PA location. I did a some research before going and decided to not stress too much about “looking” the part, this is Silicon Valley after all
Anyway I had read that Saturday afternoons are very busy but it was practically deserted. I also felt the same at first, they greet and say hello as you walk in but don’t approach, on their phones with clients most of the time and you feel awkward interrupting. But once I flagged someone for help I got great service and information. I think they treat all walk-ins this way, only the regulars were approached immediately by a SA.
I searched for Short Hills-specific posts but they seem to be from a long time ago, and also negative, so I’ll throw in my experience here. I visited a few months ago completely disheveled after moving to my new home—I actually showed up at the store wearing a mismatched pair of sneakers! But I bought some accessories. The SA I worked with was very nice and then mailed me a card after to thank me for my visit. Now, I normally do most of my shopping online these days, but I just thought that the card was very nice, especially because I only bought a few small things. So I’m making it a point to visit the store and that particular SA instead of buying from H.com because it’s just a pleasant experience.
But I bought some accessories. The SA I worked with was very nice and then mailed me a card after to thank me for my visit. Now, I normally do most of my shopping online these days, but I just thought that the card was very nice, especially because I only bought a few small things. So I’m making it a point to visit the store and that particular SA instead of buying from H.com because it’s just a pleasant experience.
That’s wonderful! Always love hearing stories like this. I’ve shown up to H looking like a sweaty hot mess before.. and explained to the SA there that I was on vacation and running around last minute buying gifts for my kids and didn’t foresee it getting so hot! (wearing my trench coat) ... we connected instantly, she never judged me (she was a new mom herself)... I only bought a leather bracelet that day. But, from that encounter we have built a wonderful relationship! So, while I always try to put my best foot forward, I am also not a fashion model and much of the time I’m less than perfectly dressed. I think being genuine, courteous and kind goes a long way at H and everywhere else.I searched for Short Hills-specific posts but they seem to be from a long time ago, and also negative, so I’ll throw in my experience here. I visited a few months ago completely disheveled after moving to my new home—I actually showed up at the store wearing a mismatched pair of sneakers!
I think it has more to do with how you feel, internally, than how you look, or how much money they think you make. I have walked into Hermes stores all over the place; airports, malls, high end shopping districts, the "Outlet Store" in Paris ; -) I have always been treated well, and even though I tell them right off the bat I am 'only looking' I usually have to plead out on all the 'let me show you' offers I get. Maybe it's because I am clearly only interested in scarves and they are a lower price point? Maybe it's because I often am wearing an interesting older scarf? I am more often dressed in neutral ambiguous clothing and accessories, so they don't have a grip on how affluent I might or might not be. And in reality I am way low on the income bracket of most Hermes shoppers. I keep telling the Spouse he should be glad I don't have a bag habit to go with my scarf addiction. Honestly, about the "Outlet"? That's our family joke for the flagship store in Paris, when I and my sister, and our husbands AND our young children all wandered into the rue du Faubourg store one sleety Feb afternoon, fresh from the Bois De Boulogne kids amusement park. We were dressed ok, but nothing special. They got the guys espressos, seated the kids (8 yo maybe?) at a museum quality ormolu desk with the hermes bags for kids. Branded hermes crayones anyone? And then helped my sister and I select a scarf each.
I find that the sales people that have helped me are as passionate about their scarves as I am and they are happy and excited to have someone to share that with. Maybe with bags it might be the same? Or maybe start by looking at scarves? Maybe that's an area that's more open? Then once you have met someone you like working with ask about bags? But mostly I think just having fun shopping is what matters.
I find that the sales people that have helped me are as passionate about their scarves as I am and they are happy and excited to have someone to share that with. Maybe with bags it might be the same? Or maybe start by looking at scarves? Maybe that's an area that's more open? Then once you have met someone you like working with ask about bags? But mostly I think just having fun shopping is what matters.