Treatment in Hermes Stores
- Thread starter Fendi84NJ
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Please stop perpetuating the drama in here. If you feel like there are issues with a particular member, please make use of the ignore list.
Thanks!
Thanks!
I think the way how u get treated is your perception. And ur psychological attitude towards urself. I know who I am and I don’t bother who thinks what or how u get treated. Usually everyone treats me nice. But you should always remember that u r a customer and that’s why u went to store and u definitely can afford more that people who work there. But it’s not about it. U respect people and treat them nice and they treat you nice too.
I only see weird people in Russia and in Russian stores. They have satisfied as if I came to their house. But I always tell them to chill and do their job
and their job is to show me what I ask )) the client is always right.
I only see weird people in Russia and in Russian stores. They have satisfied as if I came to their house. But I always tell them to chill and do their job
and their job is to show me what I ask )) the client is always right. 
Just thinking about my experience in the Las Vegas Wynn/Encore location last month and thought I would share ...
I like to buy bracelets, SLGs, and occasionally bags (not always Hermès) as souvenirs when I am traveling with my husband. After dinner one night (around 8ish) we decided to stop by this particular boutique to pick out some things. There were 3 SAs talking and the store was totally empty. After 5 uncomfortable minutes of looking at the bracelets with my husband, one finally mumbled hello. It was so awkward and the total opposite of any experience I have ever had at an H boutique. I felt like they could not care less about helping me or having us buy anything so we just left. I ended up going to Celine later just to look and had the complete opposite experience.... amazing customer service, I ended up buying a bag and I love using it and remembering THAT part of the trip.
For whatever reason the H experience left a bad taste in my mouth. I’m not used to people treating me so coldly. I know it’s not a big deal, it’s not my home store and they probably get tons of random lookers. That said, it was rude and makes me wonder why I even bother buying anything H. I look at my bracelets and scarves and blankets now like just evidence of some scam I fell for—-a brand that doesn’t really care about its non VIPs. I can’t decide whether to sell them or save them for my daughter but for me they no longer spark any joy. I do still love my Evelyne (purchased from the sweetest SA and so functional for me as a mom of young kids!) so at least there’s that.
Anyone else had a store experience that changed your outlook on the brand ... or even on luxury in general?
I like to buy bracelets, SLGs, and occasionally bags (not always Hermès) as souvenirs when I am traveling with my husband. After dinner one night (around 8ish) we decided to stop by this particular boutique to pick out some things. There were 3 SAs talking and the store was totally empty. After 5 uncomfortable minutes of looking at the bracelets with my husband, one finally mumbled hello. It was so awkward and the total opposite of any experience I have ever had at an H boutique. I felt like they could not care less about helping me or having us buy anything so we just left. I ended up going to Celine later just to look and had the complete opposite experience.... amazing customer service, I ended up buying a bag and I love using it and remembering THAT part of the trip.
For whatever reason the H experience left a bad taste in my mouth. I’m not used to people treating me so coldly. I know it’s not a big deal, it’s not my home store and they probably get tons of random lookers. That said, it was rude and makes me wonder why I even bother buying anything H. I look at my bracelets and scarves and blankets now like just evidence of some scam I fell for—-a brand that doesn’t really care about its non VIPs. I can’t decide whether to sell them or save them for my daughter but for me they no longer spark any joy. I do still love my Evelyne (purchased from the sweetest SA and so functional for me as a mom of young kids!) so at least there’s that.
Anyone else had a store experience that changed your outlook on the brand ... or even on luxury in general?
There are times when we all have to put into "perspective" how we are treated & just not at H stores.
Hermes has had a hit or miss with attitude for a long time. Some boutiques are better than
others & sadly speaking, if you like the brand , it is what it is.
The bracelets, scarves etc that you purchased at one time did provide you with some type
of joy. I wouldn't let one experience with several SA's spoil it, especially since you did
find a sweet SA, but that's me.
I would just chalk it up to exactly what it is & if you were that displeased as to how you felt, perhaps sharing your experience with the store manager might have helped.
You have an Evelyne that you are enjoying & why not let that experience speak for itself.
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Don’t let your experience in one store determine how you feel about items purchased at another store. Especially, since you didn’t buy those items at the store in question.
I’ve had some bad experiences at Target lol. But I still keep coming back for more
My advice is just take a breather to cool down. You’re probably just very annoyed at the moment. I know when I get annoyed everything is magnified by 1000x ... so maybe just let some time pass. If you feel the need to get your frustration off your chest, call the store and speak to the manager.
You will have good SA and bad SA in any store and every brand. This just happened to be one night at one Hermès store. It should not be indicative of the brand as a whole.
You all are right. It is just one store - and who knows what kind of strange shoppers they get in the evening hours there. I'm sure it can be a pretty weird and/or boring gig sometimes in the evening hours of Vegas. It is just sad sometimes when shopping is supposed to be fun and you end up leaving empty handed and feeling unwanted! I was really really excited to pick something and it was just a bummer.
Haha, the customer service lady at our Target is as cold hearted as they come. I too keep going back again and again. Definitely visited a different location the last time I had to make a return though .... maybe location is the key in this situation too.
Thanks for the perspective.
Haha, the customer service lady at our Target is as cold hearted as they come. I too keep going back again and again. Definitely visited a different location the last time I had to make a return though .... maybe location is the key in this situation too.
Thanks for the perspective.
You all are right. It is just one store - and who knows what kind of strange shoppers they get in the evening hours there. I'm sure it can be a pretty weird and/or boring gig sometimes in the evening hours of Vegas. It is just sad sometimes when shopping is supposed to be fun and you end up leaving empty handed and feeling unwanted! I was really really excited to pick something and it was just a bummer.
Haha, the customer service lady at our Target is as cold hearted as they come. I too keep going back again and again. Definitely visited a different location the last time I had to make a return though .... maybe location is the key in this situation too.
Thanks for the perspective.
If you perhaps had contacted the H manager & perhaps if she/he had the opportunity to review the security tapes,
she/he could have seen the behavior of the SA's, but without the manager being given the opportunity,
how can they correct the situation & prevent this from happening again, IYKWIM
I do agree that shopping should be fun & for the most part it is.. sorry your Vegas experience wasn't
all it could & should have been
I'm okay with SA not saying hello as I window shop a lot and don't want to bother people. I just try to look for one to assist me if I do need help. At non-local H, it's the same, but I do find that boutiques that have a lot of tourist traffic usually don't initiate greeting till you look around and find someone. The SA that greets everyone is usually eagerly looking for sales. Just how it works.
Maybe this experience has been discussed here before and I missed it, so please forgive the repetition, but I wanted to mention my experience yesterday when my husband and I went into Hermes at Icon Siam in Bangkok. I had heard that there were some oddities in securing bags which you wanted in Hermes, certain $ values spent or quantities that you had to have acquired in order to be offered a piece, but what happened yesterday was so honestly odd that I am still a kind of in disbelief. We arrived around 10:30AM, the store was open and empty, but there were 4 associates on the second floor where we entered. I was in to see a Constance which my friend had recently seen and mentioned to me, so I asked specifically for that bag. The SA assisting me took me directly to a glass case in the second part of the showroom, to show me - there was no questioning about which one, what colors, nothing of that sort. When I asked if she can remove it so I may see it because I'm very interested in buying it, I was told no. Se never asked what my history with Hermes was, or how many pieces I already owned. But you know what she did say? She said I can only purchase the bag if I will also purchase another item of the similar value, and then after I have selected that item, then she will take this one from the case. I repeated this just to make certain I was understanding what she said, and then my husband did the same, because he thought surely there was some misunderstanding. But no, in fact, what she said is exactly what she meant, for me to be able to purchase this bag today, I would also have to spend its equivalent (or rough equivalent, she mentioned little bit less would suffice, she'd be happy to suggest what I could buy) on another piece. This particular Constance was priced at 426,000 THB (US $13,870). Has this happened to anyone else? Its one thing I suppose if the item is kept in the back and is only offered to a client at the discretion of an SA...but this was something quite different, it was out on display for anyone to see. Am I crazy to to have thought that I could simply buy it? Am I crazy to feel a bit icky (for lack of another word) about this whole experience, I don't want to take it personally, and yet I seem to be taking it exactly that way.
No experience in Thailand, but this spending-equivalent-to-get-a-bag idea (walk-in customers assuming no prior history) is not new. The SA you encountered seemed to be rather comfortable discussing it with you, but many others won't.
In Japan you can buy a bag if it's displayed and not reserved, and even luckier, if you just witness another client decline the offer you can ask and usually they will let you take it.
Welcome to Hermes Thailand.
This is how the store works.
To be honest, if I was new to Hermes and I wanted that Constance, I would be thankful that she was so clear with me on what her expectation was from me. So many posts here are devoted to trying to decipher what is the minimum spend expectation in a store because more often than not it is never mentioned as forthright as your SA did. Yes it is crass in a sense but at least you know!
In some stores, they will put a “for display only” sign. So no...not uncommon and it’s refreshing how direct that SA was.
Pretty standard practice in many places in Asia. At least she was transparent about it.