So Sorry to hear about your experience. Sometimes it’s the individual not the brand or the store.
Treatment in Hermes Stores
- Thread starter Fendi84NJ
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Hi Miss Christine and welcome to the H sub-forum!
I've posted a couple of your quotes (from another thread) just to provide some context to my thoughts.
According to your posts, your first visit to your H store (in CT) was this past Saturday where you looked at bags. It appears that on this visit, you made a request for a Birkin, and it looks like you were put on a waitlist according to the first post, above. You returned on Tuesday to purchase the Pico, which you seem to really enjoy (congratulations - clemence is such a wonderful leather and noir is just so classic!). The some time that went by, seems to only be a day or so, prior to your twilly quest. Not clear whether the trip for the scarf was a third trip (Sat, Tues, Wed??) or part of the first two trips.
At any rate, my point is that you are just beginning this journey and whether you choose to shop at this boutique or go to another, it's very early days with respect to determining whether you'll get an offer for a birkin. Please also bear in mind that you seem to be focused on a B25 (maybe 30?) in noir, so this will take longer.
In terms of the lack of helpfulness, I can share that the SAs do not know necessarily know what their SMs have ordered, much less when the item might be expected, and I'm not just referring to bags. The reason that the stock at stores varies is because H allows the SMs to buy based on what they expect to sell to their local clientele. I haven't called the 800 number to order anything (just have done it directly on the site when I've seen something that I didn't want to risk waiting for it to show up in my local store), so I can't comment on the ability of the remote customer service rep to comment on live inventory status of a given store. Gosh, IKEA doesn't even get this accurately! Also, just as you were hoping to have the twilly put aside, perhaps it was only showing in the inventory as available because the customer had not finalized her/his purchase.
Lastly, SAs definitely (at least in my store) get very busy with phone orders.
I don't shop at the CT store, and I don't know anyone there, so I have no skin in the game. I am not attempting to excuse rude behavior, just trying to share a bit of what I've gleaned in my H experience.
Lastly, I wish you PATIENCE!
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I guess if it were me that kind of treatment would put a severe damper on my want for the items. They are just material things after all, and there are so many other beautiful options out there.
No I understand that, it’s just that I’m not going to blame Hermes in general just for the SAs. There’s plenty of great SAs in other parts, it’s just a shame that im not closer to them lol. I love H, as well as other brands.
Hi Miss Christine and welcome to the H sub-forum!
I've posted a couple of your quotes (from another thread) just to provide some context to my thoughts.
According to your posts, your first visit to your H store (in CT) was this past Saturday where you looked at bags. It appears that on this visit, you made a request for a Birkin, and it looks like you were put on a waitlist according to the first post, above. You returned on Tuesday to purchase the Pico, which you seem to really enjoy (congratulations - clemence is such a wonderful leather and noir is just so classic!). The some time that went by, seems to only be a day or so, prior to your twilly quest. Not clear whether the trip for the scarf was a third trip (Sat, Tues, Wed??) or part of the first two trips.
At any rate, my point is that you are just beginning this journey and whether you choose to shop at this boutique or go to another, it's very early days with respect to determining whether you'll get an offer for a birkin. Please also bear in mind that you seem to be focused on a B25 (maybe 30?) in noir, so this will take longer.
In terms of the lack of helpfulness, I can share that the SAs do not know necessarily know what their SMs have ordered, much less when the item might be expected, and I'm not just referring to bags. The reason that the stock at stores varies is because H allows the SMs to buy based on what they expect to sell to their local clientele. I haven't called the 800 number to order anything (just have done it directly on the site when I've seen something that I didn't want to risk waiting for it to show up in my local store), so I can't comment on the ability of the remote customer service rep to comment on live inventory status of a given store. Gosh, IKEA doesn't even get this accurately! Also, just as you were hoping to have the twilly put aside, perhaps it was only showing in the inventory as available because the customer had not finalized her/his purchase.
Lastly, SAs definitely (at least in my store) get very busy with phone orders.
I don't shop at the CT store, and I don't know anyone there, so I have no skin in the game. I am not attempting to excuse rude behavior, just trying to share a bit of what I've gleaned in my H experience.
Lastly, I wish you PATIENCE!
Thank you for your reply!
Yes I know it’s been very early. My problem isn’t really with the SAs not knowing about getting a certain item, it’s that they don’t even want to help, they flat out tell me no.
Where I hear stories of other SAs helping track down certain styles.
I wouldn’t mind waiting at all.
The scarf trip was the third trip I made to the boutique in person, Wednesday. I bought the pico Monday actually I think. I called in the morning and they told me they didn’t have it and then when I called the 800 number to see what the next boutique that had it would be, they told me it was my local one. I’m not sure what the 800 number can track down for you, they told me they can look up items in an us store besides leather items. Anyway, the point was that it was in the store when I went. So the SA didn’t bother to look when I first asked.
I called about the twilly today. I just wanted to make sure it was there before I made the trip.
Hi Miss Christine and welcome to the H sub-forum!
I've posted a couple of your quotes (from another thread) just to provide some context to my thoughts.
According to your posts, your first visit to your H store (in CT) was this past Saturday where you looked at bags. It appears that on this visit, you made a request for a Birkin, and it looks like you were put on a waitlist according to the first post, above. You returned on Tuesday to purchase the Pico, which you seem to really enjoy (congratulations - clemence is such a wonderful leather and noir is just so classic!). The some time that went by, seems to only be a day or so, prior to your twilly quest. Not clear whether the trip for the scarf was a third trip (Sat, Tues, Wed??) or part of the first two trips.
At any rate, my point is that you are just beginning this journey and whether you choose to shop at this boutique or go to another, it's very early days with respect to determining whether you'll get an offer for a birkin. Please also bear in mind that you seem to be focused on a B25 (maybe 30?) in noir, so this will take longer.
In terms of the lack of helpfulness, I can share that the SAs do not know necessarily know what their SMs have ordered, much less when the item might be expected, and I'm not just referring to bags. The reason that the stock at stores varies is because H allows the SMs to buy based on what they expect to sell to their local clientele. I haven't called the 800 number to order anything (just have done it directly on the site when I've seen something that I didn't want to risk waiting for it to show up in my local store), so I can't comment on the ability of the remote customer service rep to comment on live inventory status of a given store. Gosh, IKEA doesn't even get this accurately! Also, just as you were hoping to have the twilly put aside, perhaps it was only showing in the inventory as available because the customer had not finalized her/his purchase.
Lastly, SAs definitely (at least in my store) get very busy with phone orders.
I don't shop at the CT store, and I don't know anyone there, so I have no skin in the game. I am not attempting to excuse rude behavior, just trying to share a bit of what I've gleaned in my H experience.
Lastly, I wish you PATIENCE!
And honestly I’m not even too concerned with the Birkin at this point, just the snooty behavior. I guess I am cramming in a lot of purchases in a small time frame, and I feel like I’m bothering them...but I’m still purchasing you know? It’s not like I’m wasting their time.
Write a letter to the store manager. My husband did this after being shocked at how he was treated in a store, and he got a very apologetic phone call, ending up with a great relationship for several years at that store (admittedly, up until the store got a new, snooty SM!).
I can't stand obnoxious store SAs, but most stores have at least a couple decent humans.
This is why I will never buy one of these "top shelf" bags. I have no time or desire to be treated like dirt under your shoe and still spend 10k+! I mean really!!
PS. You know what I would have said to that twit:"well at least I'm buying one you're only working here!"
Had a similar experience at my Local H Store, SA didn’t want to take anything out and asked if there’s a specific item and color I want to see...Kinda of rude. BUT I met a wonderful SA on my next visit, she’s very sweet and helpful. She’s my togo person now.
It really is awful that it's not easy to find a SA who is gracious and welcoming! It sounds like the one you were dealing with didn't even want the smaller sales. I would not work with her again. I'm guessing this is Greenwich?
I think part of the problem is that all day long, these SAs deal with rich entitled people coming in who know nothing of the brand and just demand a Birkin. Unlike some Asian H stores, the US stores don't seem to want their employees to say "well, if you spend $10k on fine jewelry, I might be able to get you a Birkin by the end of the month" so instead they have to give some fuzzy version of "no" along with no clear way on how to turn that into a "yes". I can imagine this would get very old day after day. Even here on the dedicated Hermes forum, as well as a popular H Facebook group, we get several posts a day of "so can I just walk into a store and buy a Birkin 30 tomorrow?". It's kinda of exhausting even as just a bystander.
They probably get a lot of time wasters via the phone too. You know you're an honest client, and it would be nice if they would assume so too, but some just don't give the benefit of the doubt, especially if they have another client there in front of them at that moment. I suspect once they recognize you as a true client, things will get easier.
They probably get a lot of time wasters via the phone too. You know you're an honest client, and it would be nice if they would assume so too, but some just don't give the benefit of the doubt, especially if they have another client there in front of them at that moment. I suspect once they recognize you as a true client, things will get easier.
Yea I’ve thought of that too. I don’t like H just because of a Birkin, though it is my HG.
I wanted the Picotin and well as a garden party 30. Plus a lot of twillies and SLGs lol.
It’s weird that the SAs have been dismissing all the smaller sales though.