Service at H in Vegas (Crystals) is nice but my SA who I loyally stuck with for 2 years has recently lied to me about the new opening and their stock. She informed me about the opening but told me not to attend because there would be little to no stock. To my surprise, I checked the Forum for the Vegas H and they all stated they left the store with bags. Service here is always amazing I just can't believe my SA betrayed me like that. I gotten may things from her including a B 30.
Treatment in Hermes Stores
- Thread starter Fendi84NJ
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This is really unfortunate. Seeing your posts in the Vegas thread and also all the goodies others scored, the only thing that I can think of is maybe each SA had to choose their top clients for inclusion in the event or bag offer. I suggest speaking with the MD of the store since you have a long history with the store and short history with the SA. I’d approach the situation such as “can you help me understand why...... and I was disappointed to learn” Good luck and I hope you identify a new SA that will represent you better.
Randeeh
You don't know your SA lied to you - when she advised you that there would be little or no stock, she could have given you the info that she had at the time.
How can you accuse your SA of 'betraying' you?
You played the game, 'used' the relationship to get a birkin.
Don't get over emotional just because this time it doesn't seem to have played out in your favour.
SAs are not friends; they are employees that you cultivate to get what you want.
You don't know your SA lied to you - when she advised you that there would be little or no stock, she could have given you the info that she had at the time.
How can you accuse your SA of 'betraying' you?
You played the game, 'used' the relationship to get a birkin.
Don't get over emotional just because this time it doesn't seem to have played out in your favour.
SAs are not friends; they are employees that you cultivate to get what you want.
I would talk to the store manager. Some SAs don’t have enough info, and some are more forthright than others. But I agree you need more information. Other thought: speak to the SA directly about your expectations, and what happened.
Sorry to hear about your story but please don’t be upset or mad at your SA. Just give her some benefits of doubt. As far as I know, on the opening there’s a limitation of stocks for regular clients who will be in town on that day for sure and who will be going to the private party which is the night before the opening day. Each SA has very limited bags to offer and of course they have to go with the most priority clients and most of bags are already spoken for couple weeks before that day. They also need to save some good ones for walkins who is willing to spend fortunes to get offered a bag.
So maybe she doesn’t have exact what you were looking for, maybe she just have a few bags and need to go with whoever attends the party and the opening day. You’ve been with her 2 years, she’s offered you bags, right? Just don’t be too upset and bring it up to the manager yet, give her some time to make it up to you first, talk to her and express ur feelings about what you’ve heard. But to be honest, sometimes what you’ve heard/read is not what completely 100% truth about that day since I was there as well
Good luck to you and hope your SA will get you your dream bag soon
I agree with @boboxu....don’t burn your relationship with your SA. Talk to her and tell her how you feel (politely and with tact). Words like lying and betrayal are not ones you should throw around lightly...especially if you haven’t talked to her about the situation.
If you have a Birkin, you know the game and the lingo they use. There was a lady I know on TPF that wanted a black B30 but was told there was none on a Saturday (she took a black B35). In the same store that day, there was a black B30 that my SA was holding (unbeknownst to me) until my appointment on Tuesday. We shared the same SA, and her SA told her there was nothing available even though it was in the store.
‘Availability’ has different meanings in Hermes...and usually does mean not the physical presence of an item. Like Paris FSH and anywhere else in the world, ‘low stock’ to you should be interpreted as ‘I have nothing to offer you’ during grand opening/at this time....in other words....don’t bother going to grand opening if you are just seeking a bag. You don’t know what they had...yes, they might have more stock than normal, but it might have been already allocated or something nowhere near your wish list. I never take offense if they say nothing’s available...because it probably really is not available or allocated to someone else....plus, sounds better than saying, ‘yes, we have that exact Birkin you want, but we are selling it to another customer.’
I would only be concerned if you have spent tons of money and have yet to be offered a bag. Throwing a fit or slandering an SA does not help your situation or serve a good impression. If you need clarification, talk to her in person (things can be misunderstood over email or the phone)....but listen and be gracious. You won’t be doing yourself any favors if you come into the store offended or a wounded victim calling foul. SAs work hard trying to please everyone, and unfortunately, they can’t give everyone what they want. I highly doubt it’s an act of betrayal.
If you have a Birkin, you know the game and the lingo they use. There was a lady I know on TPF that wanted a black B30 but was told there was none on a Saturday (she took a black B35). In the same store that day, there was a black B30 that my SA was holding (unbeknownst to me) until my appointment on Tuesday. We shared the same SA, and her SA told her there was nothing available even though it was in the store.
‘Availability’ has different meanings in Hermes...and usually does mean not the physical presence of an item. Like Paris FSH and anywhere else in the world, ‘low stock’ to you should be interpreted as ‘I have nothing to offer you’ during grand opening/at this time....in other words....don’t bother going to grand opening if you are just seeking a bag. You don’t know what they had...yes, they might have more stock than normal, but it might have been already allocated or something nowhere near your wish list. I never take offense if they say nothing’s available...because it probably really is not available or allocated to someone else....plus, sounds better than saying, ‘yes, we have that exact Birkin you want, but we are selling it to another customer.’
I would only be concerned if you have spent tons of money and have yet to be offered a bag. Throwing a fit or slandering an SA does not help your situation or serve a good impression. If you need clarification, talk to her in person (things can be misunderstood over email or the phone)....but listen and be gracious. You won’t be doing yourself any favors if you come into the store offended or a wounded victim calling foul. SAs work hard trying to please everyone, and unfortunately, they can’t give everyone what they want. I highly doubt it’s an act of betrayal.
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Yeah I agree. I'll just talk to her about it rather than rant haha.
Thank you boboxu and Carrierae for the kind words. I may have went off a bit, but you are right, I should ask her about it first rather than ranting. I agree with the availability and preferences thing, I've been in this game for a long time. I was at the store on time and my SA offered me a bag where I did not like the color at all. A second later, her other client walks in and I see her pull out a bag that was one I had on my wish list. The woman ended up hating and loving the bag the SA showed me, so we basically traded bags haha. But sorry guys if I offended any of you guys. I didn't mean to go off on my SA I was just a bit in a ranty mood and wanted to hear what you guys had to say about it.
I'm very new to Hermes but I’ve fallen in love with it the past few weeks.
I went into the only boutique in my state and wanted to take a look at all the pieces. As soon as I went it, it didn’t feel welcoming? Almost like everyone was grumpy. I told myself that it was all in my head and continued to browse and as a SA some questions about different bags I was interested in. She didn’t really seem into it, but she wrote down some bag names on her card and then I left. I wanted to purchase a SLG but she told me to do it online and that she didn’t have much time or options to show me in store.
I went home to research the bags and then decided on the Picotin.
I went back to see her and purchased the bag with her. I also purchased a fragrance for my mom.
I asked her if she can help track down another bag for me and she said that she doesn’t know what comes in so, no.
I asked her if the leather Atout pouch is still available and If she can help track one down. She said no, check online.
I asked her if she could put me on the wishlist for a Birkin in Noir. She told me that I wouldn’t be a candidate to get an offer for one and pretty much made me feel like it would never happen.
I was carrying my chanel classic flap and she points to it and says “Birkins are handmade unlike that (point to my bag).
I wanted to get my friend a scarf for her bday and I called to see if they had the one I wanted. They said no.
I called the 800 number to see where I can track one down and they told me my boutique had them. I go in, there it is.
Some time goes by and I call the 800 number to ask about a twilly and they told me my boutique has one in stock. I don’t really want to call, but I do.
I called the boutique and asked to speak with my SA about making sure the twilly is in store (only showed one on the system) and to set it aside so I can go in to buy it. It’s an hour drive so I wanted to be certain it was there. Well she was too “busy” to do that. And the other SA said she was too busy as well and that I would get a call back. 3 hours later no call.
I feel super discouraged. I feel like she doesn’t think my business is good enough. Or that if I’m not making a huge bag purchase that she can’t help me with smaller items.
I’ve tried a couple different SAs in the store and they all have that same attitude like they can’t be bothered.
I hate having to call them and to bother them but I’m far away so I want to make sure the stuff is there before I do a 2 hour round trip ride.
I love Hermes but there isn’t another boutique close by and I feel like I will never be able to build a relationship with a SA and “earn” my dream bag. B25
I went into the only boutique in my state and wanted to take a look at all the pieces. As soon as I went it, it didn’t feel welcoming? Almost like everyone was grumpy. I told myself that it was all in my head and continued to browse and as a SA some questions about different bags I was interested in. She didn’t really seem into it, but she wrote down some bag names on her card and then I left. I wanted to purchase a SLG but she told me to do it online and that she didn’t have much time or options to show me in store.
I went home to research the bags and then decided on the Picotin.
I went back to see her and purchased the bag with her. I also purchased a fragrance for my mom.
I asked her if she can help track down another bag for me and she said that she doesn’t know what comes in so, no.
I asked her if the leather Atout pouch is still available and If she can help track one down. She said no, check online.
I asked her if she could put me on the wishlist for a Birkin in Noir. She told me that I wouldn’t be a candidate to get an offer for one and pretty much made me feel like it would never happen.
I was carrying my chanel classic flap and she points to it and says “Birkins are handmade unlike that (point to my bag).
I wanted to get my friend a scarf for her bday and I called to see if they had the one I wanted. They said no.
I called the 800 number to see where I can track one down and they told me my boutique had them. I go in, there it is.
Some time goes by and I call the 800 number to ask about a twilly and they told me my boutique has one in stock. I don’t really want to call, but I do.
I called the boutique and asked to speak with my SA about making sure the twilly is in store (only showed one on the system) and to set it aside so I can go in to buy it. It’s an hour drive so I wanted to be certain it was there. Well she was too “busy” to do that. And the other SA said she was too busy as well and that I would get a call back. 3 hours later no call.
I feel super discouraged. I feel like she doesn’t think my business is good enough. Or that if I’m not making a huge bag purchase that she can’t help me with smaller items.
I’ve tried a couple different SAs in the store and they all have that same attitude like they can’t be bothered.
I hate having to call them and to bother them but I’m far away so I want to make sure the stuff is there before I do a 2 hour round trip ride.
I love Hermes but there isn’t another boutique close by and I feel like I will never be able to build a relationship with a SA and “earn” my dream bag. B25
I do not know where you are but you are not alone:
https://forum.purseblog.com/threads/treatment-in-hermes-stores.267768/
https://forum.purseblog.com/threads/maintaining-a-h-relationship.156549/
more stories like yours all over the board...
https://forum.purseblog.com/threads/treatment-in-hermes-stores.267768/
https://forum.purseblog.com/threads/maintaining-a-h-relationship.156549/
more stories like yours all over the board...
That is terrible! Why would you give them your business after that? If you really must have a Hermes item, why not find a reputable reseller and then have it authenticated to be sure?
There are also Hermes employee reviews online where they complain about being told to lie to customers.
There are also Hermes employee reviews online where they complain about being told to lie to customers.
I give them my business because I want the items. Some items I just simply want new from the boutique. I’ve ordered a couple items from over the phone in a different state, but sometimes it’s just convenient for me to go and pick up my item if it’s in my state.
I guess I’m just ranting at this point.
I would run not walk from that store. Remember, you are paying YOUR hard earned money. They have no right to treat you like that....anywhere!!! And Chanel is hand sewn just like Hermes.
I was profiled the one time I went into the local boutique here. I emailed the US headquarters, they followed up with a phone call for the full story. Not a clue if they did anything about it, as I never heard back after that.