Treatment in Hermes Stores

[Rouge H]

I'd ask to speak to the store director as this sounds outrageous.

 

[Lejic]

I'd ask to speak to the store director as this sounds outrageous.

Agreed! Ridiculous!! Go to the store manager ASAP.

 

[nanapig]

I feel so upset now, not sure if you gals have the same experience? Usually what happened if the SA left the job?

 

[nanapig]

I'd ask to speak to the store director as this sounds outrageous.

Thank you!!!

 

[nanapig]

Agreed! Ridiculous!! Go to the store manager ASAP.

I will do that, thank you!!

 

[crazyforbag]

Talk to the manager and find another SA.

 

[luckylove]

OMG! That is truly crazy! Way to start off on the right note! Gosh, I agree with the others who suggested you meet with the SM, and I definitely would not use this new SA. Feel it out a little and see who you might have better chemistry with. Good luck, dear!

 

[bagidiotic]

Like the rest mentioned talk to the sm
Looks like this sa needs to be waken uppppppppppppp
Who knows you get your b immediately by sm lo

 

[nanapig]

I will go and talk to the SM on Monday, will update how it goes. I feel so upset after talking to the new SA. I understand she wants to sell me something, but her attitude is very worse. Thank you GALS!!!

 

[doves75]

This is just not fair!! Starts from zero again after spending 13K?? That's ridiculous. Your SM should already know you. Good luck and hopefully the SM will understand and give you your 1st B soon nanapig [emoji120]🏼[emoji120]🏼

 

[Azalie]

I'm so sorry this happened to you, Nanapig. It must have been a terrible shock. Like the others, though, I'm hopeful -- bordering on confident -- that the SM will do something to help make it up to you. (When my dear SA retired, she and her successor handled it beautifully: the retiring SA invited me into the store, introduced the new SA to me, engaged in the kind of chat one would expect from a gracious hostess introducing a pair of guests at a dinner party, and discreetly assured me that she would be passing along all her "notes" to the new SA. Smooth transition; grateful, happy, and impressed me.)

 

[cavluv]

Like the rest mentioned talk to the sm
Looks like this sa needs to be waken uppppppppppppp
Who knows you get your b immediately by sm lo

+1!! I think there are s a good chance you will be happy with the outcome and perhaps pleasantly surprised

 

[Everlong]

Hi everyone,


My H SA left her job, and the new SA called me couple days ago, and told me she took over my account. I had purchased over 13k in 2015 and was waiting for a Birkin. But the new SA told me the past purchasing is not counting anymore since now she's taking over my account, and I have to build up my account again, OMG, what can I do? Any suggestions? Please help, million thanks.

I would suggest speaking to a manager. Are you in the US?

 

[purselover888]

Hi everyone,


My H SA left her job, and the new SA called me couple days ago, and told me she took over my account. I had purchased over 13k in 2015 and was waiting for a Birkin. But the new SA told me the past purchasing is not counting anymore since now she's taking over my account, and I have to build up my account again, OMG, what can I do? Any suggestions? Please help, million thanks.

That SA did you a huge favor. The SM will probably give you a bag the day you tell them the story. (And assign you to one that will prioritize you as well)

 

[Graw]

That SA did you a huge favor. The SM will probably give you a bag the day you tell them the story. (And assign you to one that will prioritize you as well)

I agree, this egregious behavior can't be supported by H management and should get you a B soon . I haven't had any bad H experiences, but reading the glassdoor reviews from current and former H employees was eye opening.