I've bought scarves there - they were lovely to me. I have never even seen an Evelyne in Taupe so am not surprised if those are hard to find. Small stores get small allotments of even the most common bags.
Treatment in Hermes Stores
- Thread starter Fendi84NJ
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
If the baker had said "I'm all booked up for that week/ month" there would have been no case.
Since the baker specifically refused a service due to the customers orientation, it turned into a discrimination case based on State law. Federal law does not (yet) consider sexual orientation to be a protected class, but some states have added those protections.
If Hermes, or any other U.S. Store, has an item on a shelf for purchase, and the SA does not want to sell it to an interested customer, the SA could probably say it is display only, or on hold, etc, but they cannot
state as a reason aversion to that customer based on any of the criteria of a protected class. In theorry, the laws prevent discriminatory practices, but In reality, only the most poorly trained salespeople would ever make such a statement. It is much easier to simply state "this item is not available at this time."
I think the staff at some of the bigger stores sometimes appear aloof because they get so much tourist traffic. There are always people at FSH and Madison who are just looking with no intention to purchase, and the crowds mean the staff is spread thin.
I've always found the staff at Madison to be great, but I seek out the smiling faces and visit during off hours, when they are less rushed.
I've always found the staff at Madison to be great, but I seek out the smiling faces and visit during off hours, when they are less rushed.
But if the owner had said "I am booked for that week," and the gay couple overheard him making a booking for that same week while they were still in the bakery (making it more comparable to the Hermes situation) wonder if the gay couple could have claimed discrimination.
Could we please get back to the topic of treatment at Hermes? While interesting, this discussion has nothing to do with this.
Thanks.
I wanted to share my experience walking into the store for the first time.
I am new to Hermes.My first trip to the SF store along with my friend, I was blown away with the customer service I received.
The lady was very kind and patient with us. She helped us try several bags, checked for the colors we asked for.I did not feel uncomfortable even for a slightest second. I did not think she judged me, and I came out with out any purchase but was thrilled to learn about the different bags and try them on.
I am new to Hermes.My first trip to the SF store along with my friend, I was blown away with the customer service I received.
The lady was very kind and patient with us. She helped us try several bags, checked for the colors we asked for.I did not feel uncomfortable even for a slightest second. I did not think she judged me, and I came out with out any purchase but was thrilled to learn about the different bags and try them on.
So glad to hear it - SF is my home boutique and I always have nice experiences there. I had such a horrible day of work on Thursday that I stopped by H just to smell the store, enjoy the tranquility and chat with the SAs. Sometimes one just has to have an H hit!!
SF is also my home store and I have never felt anyone cold to me at all. One always teases me that she can recognize my voice once I enter the store. Another is really nice to my friend and her son. My sales who is always extremely nice treats me with patience and kindness and she even introduced me to the new store manager today... I even enjoy my conversation with the security guards everytime!
I too met the store manager... She's very nice and pleasant and was even the one who helped me out that day. Most SAs there are nice too, even to my 5 year old who needs to be distracted while I try on stuff. I did experience once that my SA was holding something for me and right before I was leaving the house to pick it up, she called and said another SA sold it to someone else while she was out on lunch. Though it sucked, I let it go coz I thought since I haven't paid for it, it was fair game to anyone who could get their hands on it first.
I know this has been discussed but I was in the boutique in Beverly Hills on Saturday and two women asked an SA to see a Birkin. He told them they had none, and even if they did, they reserve them for their regular customers. It's talked about, but there it is, for real!
To be fully honest they would need to cut out the 'we have no birkins' part, since I don't buy it. For the amount of times I have had b/is on hold, I suspect there are always ones in the back reserved for clients.
Yes it's true. What is wrong with that? Clearly if something is in short supply it will be kept at the back and only offered to the most loyal customers. Makes perfect sense to me.