Treatment in Hermes Stores

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#2,626
Uh, all you esquires out there--I am not your enemy. I absolutely believe that every profession--every single one, white collar and blue, celebrated and humble--has folks in it who are greedy and even, yes, criminal. Every. Single. Profession.
But I am not anti-lawyer. One of my best friends is a lawyer.
The person who inspired my post had invoked "law" and "business" and I was simply responding in kind.
No offense was intended to any lawyers on this forum, to their friends, families, neighbors, or pets.

:flowers:

:back2topic:
 
Last edited:
#2,627
I was in the SF boutique on Saturday, it was my first time there. I was intimidated. I was just picking up an online order. In the end I realized that it's just like any other posh store (to me at least). There's good SA and less friendly ones. In the end a really sweet SA helped me. I joked About asking her for a birkin which she did not find funny but it was funny to me! She was a good sport and will def return back to the boutique.
 
#2,628
Mindi B said:
Uh, all you esquires out there--I am not your enemy. I absolutely believe that every profession--every single one, white collar and blue, celebrated and humble--has folks in it who are greedy and even, yes, criminal. Every. Single. Profession.
But I am not anti-lawyer. One of my best friends is a lawyer.
The person who inspired my post had invoked "law" and "business" and I was simply responding in kind.
No offense was intended to any lawyers on this forum, to their friends, families, neighbors, or pets.

:flowers:

:back2topic:
Click to expand...

LOL. I'm in the legal field and totally agree with you, and I don't see how your comment was directed at lawyers in particular. "Business and law" encompasses hundreds of different professions, not just lawyers. I certainly didn't interpret your comment in a negative way, so don't stress. My 2 dogs did say they accept your apology though :p

Shady practices occur everyday, everywhere, in every profession. Unfortunately greed and corruption are a part of the human condition, and those issues aren't unique to one profession. Now definitely :back2topic:
 
#2,629
MsHermesAU said:
LOL. I'm in the legal field and totally agree with you, and I don't see how your comment was directed at lawyers in particular. "Business and law" encompasses hundreds of different professions, not just lawyers. I certainly didn't interpret your comment in a negative way, so don't stress. My 2 dogs did say they accept your apology though :p

Shady practices occur everyday, everywhere, in every profession. Unfortunately greed and corruption are a part of the human condition, and those issues aren't unique to one profession. Now definitely :back2topic:
Click to expand...

:hugs: (And a big thanks to your dogs!)
 
#2,630
It is interesting for me to hear everyone's different perspectives and experiences. I certainly agree with many of you!

I have seen SAs be extremely patient and attentive to customers who clearly don't "look the part," and I have seen well dressed customers get extremely huffy about having to wait for an SA to help them when the boutique is busy and no one is available immediately. I cannot imagine walking into a store (whether wearing yoga pants or Chanel) and expecting an SA to dump the client she's with so she can serve me immediately, but I was raised to wait my turn. Of course, I can understand feeling snubbed and ignored -- that's never acceptable. If no one is busy and I request assistance, I expect to receive it with respect and courtesy. But if I'm not greeted with a ticker tape parade upon walking into a store, I would never dream of taking it personally.
 
#2,631
Mindi B said:
Uh, all you esquires out there--I am not your enemy. I absolutely believe that every profession--every single one, white collar and blue, celebrated and humble--has folks in it who are greedy and even, yes, criminal. Every. Single. Profession.
But I am not anti-lawyer. One of my best friends is a lawyer.
The person who inspired my post had invoked "law" and "business" and I was simply responding in kind.
No offense was intended to any lawyers on this forum, to their friends, families, neighbors, or pets.

:flowers:

:back2topic:
Click to expand...


No worries, Mindi - and I absolutely agree with you that there are bad apples in every bushel...

:back2topic: for me as well!!
 
#2,634
as bad or lackluster as some of the service in stores can be, my worst experience is with corporate and store managers lol. I've been passed around to countless people, boutiques, etc. around the world (no joke) for assistance with a purchase from Paris that is being held at customs due to a lack of information from the exporter (meaning H). H has been very dismissive, and it's hard to believe that such a major luxury house doesn't seem to care if I never receive my frickin shoes and homewares lol.
 
#2,635
stephc005 said:
as bad or lackluster as some of the service in stores can be, my worst experience is with corporate and store managers lol. I've been passed around to countless people, boutiques, etc. around the world (no joke) for assistance with a purchase from Paris that is being held at customs due to a lack of information from the exporter (meaning H). H has been very dismissive, and it's hard to believe that such a major luxury house doesn't seem to care if I never receive my frickin shoes and homewares lol.
Click to expand...

steph, this is sad news and tell me it isn't true! So sorry to hear about this issue. :thinkin:
 
#2,636
No, it's true. I also had an item shipped from Hermes Paris, and it was held at customs because of the duty owed. Fortunately the SA was great and provided the tracking number, so I was able to see the hold and use the courier's website to pay the duty and release the shipment--but it was all up to me. Hermes didn't provide any info or warning about the process, and apparently the courier doesn't do so either, but merely holds the item (indefinitely, it would seem). Perhaps the courier would have notified me eventually, but I'm not optimistic.
So, caveat emptor if you order from Hermes Paris, at least if you are located in the US. You WILL be assessed customs duty, your shipment will be held pending payment, and it will be your obligation to track the shipment, assess its status, and contact the courier to pay what is owed.
 
#2,637
Hello, my name is Ana, i am new in this forum. I would like to ask for some advice, i am a regular client of my local store, that is in Madrid. I have been buying in Hermes just for 5 months, nothing special, some beautiful carres and few things more. I felt in love about buying my first birkin, i really wanted it like crazy. The surprise is when i ask my habitual seller (Oscar) about time to buy it. The response was surprising for me, it was, well, Ana the birkin wants it everybody, the artisans take them 2 months to prepare just one...you will need to wait at least 2 years, but Ana, just in case you start to come around more times, and ask me again, may be you are lucky and i can do something for you. I was in shock, so, if i continue going and buying and buying then artisans will do faster their job?

I want to ask (sorry, too many threads in forum to read everything), do you really think that if i continue buying and buying then my seller will talk with artisans to acelerate my bag? is this real? or is it just the way Hermes treats their clients?
 
#2,638
no. It is to complicated to sum it up in a few minutes (as I hav to leave teaching little beekeepers and am allreday uhm "dressed up") so please check the forum on PO and SO. There is a thread that explains everything.

I'll check if I find it and link it then here, ok?
 
#2,639
Hi Ana,

I think I may have found it:

http://forum.purseblog.com/hermes-shopping/podium-order-po-vs-special-order-so-721194.html

The second comment it is.

Hope that I catched the right one and it'll help you.

Edit: after glancing around I had no hope, that I'll EVER become a special customer to any Hermes boutique. So I think, Oscar just ment" come around and perhaps you are lucky and I have one in stock for you". I don't know how spanish people think, but at least over here a lot goes with socializing, which means that your Salesperson might think of you once (s)he has an avaialbe bag in his/her hand in case you are "present in his /her mind". This is what I think he wanted to say..

I (personally) think, becoming a so specia customer that the artisans in Paris speed up means more than showing up- but this is just my impression, might be totally wrong.
 
Last edited:
#2,640
No. Believe me, there are other "regular" clients that have wayy far more purchasing history than you. Unless you really rack up a heck of a bill (literally thosands and thousands) regularly, I doubt your store will sell you the B.

they cater more to the local VIP's.

When you say seller, do you mean re-seller? Or the SA? No way can a reseller or the SA talk to the Artisans to "speed up" their work for you.

If this is what the re-seller or the SA told you, they are lying at worst and pulling your leg at best.

If you really want the B, take time to read through all the threads.

Thats what I did. And believe me it is worth every scroll and click.
 
You must log in or register to reply here.
Top