Treatment in Hermes Stores

[SandySummer]

I dress appropriately to what I am doing and where I am going. I also dress to be respectable to myself and others I interact with. I see no need to deliberately dress up or down for shopping at H. I treat everybody with respect and I expected to be treated the same way. I carry my own bags because SAs or security guards are not butlers and carrying customers bags is not in their job description. Just my 2c.

I agree with this 100%

 

[Palladium]

I don't understand why you would want to be offended in advance? Frankly, your description of wearing what you consider inappropriate clothes and tossing money around sounds like it's intended to be demeaning towards sales and security people. Otherwise, why do it? Not sure what point you would be trying to prove. If a store - any store - requires that kind of theatre, why bother?

I think the best advice, given by so many others in this thread, is to just treat others how you would wish to be treated. That's the only thing you can control anyhow. If you do happen to receive service that displeases you, I'm sure you would want to handle it in a polite manner. Answering perceived rudeness with rudeness doesn't seem that productive to me.

I agree with you for the most part.

But, I think proving a point also has some anthropological validity since my one experience has commonality with others' experiences. Shopping at Hermes for maybe 8 years I've never had anything, but a great time. No where in this conversation have I insinuated that I am a "problem customer" that deserved what I got. So, I do not understand the brown nosing. It is not a temple, church, god, funeral, or wedding where there is expected dress and decorum. It is a retail store.

I believe in the golden rule as well, and have probably worked more years in customer service than a lot of people who replied to my post. What I will never stand for in a retail setting is profiling, discrimination, or stereotyping. It would be another Oprah incident. I was taught to stand up for myself, equality, and decency.

Now, I didn't mean to ruffle so many feathers, and we've all said our peace, so I bid everyone good shopping and good health.

 

[mistikat]

I agree with you for the most part.

But, I think proving a point also has some anthropological validity since my one experience has commonality with others' experiences. Shopping at Hermes for maybe 8 years I've never had anything, but a great time. No where in this conversation have I insinuated that I am a "problem customer" that deserved what I got. So, I do not understand the brown nosing. It is not a temple, church, god, funeral, or wedding where there is expected dress and decorum. It is a retail store.

I believe in the golden rule as well, and have probably worked more years in customer service than a lot of people who replied to my post. What I will never stand for in a retail setting is profiling, discrimination, or stereotyping. It would be another Oprah incident. I was taught to stand up for myself, equality, and decency.

Now, I didn't mean to ruffle so many feathers, and we've all said our peace, so I bid everyone good shopping and good health.

I don't recall anyone recommending brown nosing. But they also didn't recommend deliberately trying to provoke a reaction from staff by dressing down and throwing money around. I also think it's too easy to personalize the movement of a vigilant security guard in a store with high ticket items where they may have a lot of shoplifting incidents ... when it may have absolutely nothing to do with you. Still think that where any shopping experience is concerned, from Walmart to Hermes, the "best" that people should be wearing is their manners.

 

[chicinthecity777]

I don't recall anyone recommending brown nosing. But they also didn't recommend deliberately trying to provoke a reaction from staff by dressing down and throwing money around. I also think it's too easy to personalize the movement of a vigilant security guard in a store with high ticket items where they may have a lot of shoplifting incidents ... when it may have absolutely nothing to do with you. Still think that where any shopping experience is concerned, from Walmart to Hermes, the "best" that people should be wearing is their manners.

Well said! And for the bold part, I was very surprised that my store's head of security (he is the sweetest guy to me despite his intimidating physique) told us that they experienced shoplifting on a weekly basis. It's much more frequent than one might think. These guys work hard and don't get paid that much at all.

 

[Love Of My Life]

I'm a guy. I totally can't wait to walk in Hermes in ripped up sweatpants with dried paint on them, beat up shoes, Courtney Love-esque disheveled hair, and a hole-y vintage-y t-shirt and drop $10-20k in $100 bills on them and see how they react. It's almost comical to me. If the security guard follows me again like they did once recently, I'm going to walk up to him and tell him to hold my bag, since you are obviously shadowing me, you can be my assistant whilst I shop.



This is true, although even when I was a teenager I had money. In all honestly I was half spoiled and half worked (not in family business...I had to go out and get the job from someone else), but it was good. If you're a teenager or a very young adult you get pretty much 0 respect in upper mid-range to luxury stores.

I'm just way past the point where I'm going to specifically dress up to go shopping in a store. If I feel like putting together an amazing casual outfit, fine. (Last time a friend and I went to Bottega Veneta in Tysons Galleria, VA, and the sales associate asked if we were in fashion we looked so good.) I don't have to wear a suit for my work; but sometimes I like to wear a nice tailored suit, tailored jacket, or tux jacket with casual pants. Sometimes I wear gym clothes. Sometimes I like to dress vintage/carefree fashion. I never go out of the house dirty though. Ew.

Personally to go into any store with a "hidden agenda" doesn't reflect well
& playing let's see who is going to follow me around & I am
going to buy something & pay for it with 100 dollars bills to see
what the reaction is, is rather a sad scenario.

Hermes has clients paying cash all the time & in high amounts dressed
well & dressed casually.

If one shows respect to a SA you are bound to have a positive experience.

Whatever your job is, I'm sure that you would want your employees
& clients to treat you with respect no matter how you are dressed &
not play any let's see games..

 

[Palladium]

I don't recall anyone recommending brown nosing. But they also didn't recommend deliberately trying to provoke a reaction from staff by dressing down and throwing money around. I also think it's too easy to personalize the movement of a vigilant security guard in a store with high ticket items where they may have a lot of shoplifting incidents ... when it may have absolutely nothing to do with you. Still think that where any shopping experience is concerned, from Walmart to Hermes, the "best" that people should be wearing is their manners.

The brown nosing might not be in the replies, but it is endemic in excusing the "snootiness factor".

Personally to go into any store with a "hidden agenda" doesn't reflect well
& playing let's see who is going to follow me around & I am
going to buy something & pay for it with 100 dollars bills to see
what the reaction is, is rather a sad scenario.

Hermes has clients paying cash all the time & in high amounts dressed
well & dressed casually.

If one shows respect to a SA you are bound to have a positive experience.

Whatever your job is, I'm sure that you would want your employees
& clients to treat you with respect no matter how you are dressed &
not play any let's see games..

People test, doubt, play games all the time in client/service relationships. It isn't at all unusual in business or law.

 

[Love Of My Life]

I dress appropriately to what I am doing and where I am going. I also dress to be respectable to myself and others I interact with. I see no need to deliberately dress up or down for shopping at H. I treat everybody with respect and I expected to be treated the same way. I carry my own bags because SAs or security guards are not butlers and carrying customers bags is not in their job description. Just my 2c.

I don't recall anyone recommending brown nosing. But they also didn't recommend deliberately trying to provoke a reaction from staff by dressing down and throwing money around. It of also think it's too easy to personalize the movement of a vigilant security guard in a store with high ticket items where they may have a lot of shoplifting incidents ... when it may have absolutely nothing to do with you. Still think that where any shopping experience is concerned, from Walmart to Hermes, the "best" that people should be wearing is their manners.

Respect & manners will always stand the test of time & speak oodles about one's character

 

[ouija board]

Why would you GIVE a store with snooty employees $20,000?? Won't the manager and SA be doing cartwheels of joy rather than feeling ashamed or rebuked for some slight that they probably weren't even present for? I don't understand. But, hey, if throwing money at SAs is your idea of punishing snootiness...I'll go work at your local H store!

 

[WilliamLion]

I am offended when a security guard specifically follows me and no one else in the store. It is profiling and offensive. And I will let it be known to store management when it happens.

Again, luxury goods stores selling high priced items have, or should have cameras everywhere, so it is a moot point.

Training security to follow someone from section to section in a store is extremely demeaning treatment and bad customer service.

Last time I went to my local store, I was dressing properly (whole Prada outfit). On that day the boutique was like crazy and so many people were browsing. So I said hi to my SA and told her I would wait for her till when she was available. While waiting, I was wandering all around the store to check everything. I was also followed by the security guy. So I think it's not what you are wearing but other things, like actions you are making, for example, like me wandering around. It's just their job and sensitivity of doing that. I don't feel offended but I admire they are doing their job. So it's totally cool to me.

 

[VigeeLeBrun]

I don't recall anyone recommending brown nosing. But they also didn't recommend deliberately trying to provoke a reaction from staff by dressing down and throwing money around. I also think it's too easy to personalize the movement of a vigilant security guard in a store with high ticket items where they may have a lot of shoplifting incidents ... when it may have absolutely nothing to do with you. Still think that where any shopping experience is concerned, from Walmart to Hermes, the "best" that people should be wearing is their manners.

THIS. Thanks, misti.

 

[chicinthecity777]

The brown nosing might not be in the replies, but it is endemic in excusing the "snootiness factor".



People test, doubt, play games all the time in client/service relationships. It isn't at all unusual in business or law.

Of course you are free to test or play games where you see fit but to me, life is way too short to play mind games with staff in a store who just want to sell some stuff.

 

[VigeeLeBrun]

Of course you are free to test or play games where you see fit but to me, life is way too short to play mind games with staff in a store who just want to sell some stuff.

xiangxiang, well said and another great post. Exact the way I view life.

Someone one time told me, you get what you give ~ play games and receive games right back.

 

[chicinthecity777]

xiangxiang, well said and another great post. Exact the way I view life.

Someone one time told me, you get what you give ~ play games and receive games right back.

 

[Mindi B]

The brown nosing might not be in the replies, but it is endemic in excusing the "snootiness factor".

People test, doubt, play games all the time in client/service relationships. It isn't at all unusual in business or law.

What is usual and what is desirable are not identical. Avarice and criminality aren't unusual in business or law either--far from it--but I doubt that embezzlement or assault would be defended on the grounds that they are commonplace.
Deliberately provocative behavior says more about the person exhibiting it than it will ever say about those who must respond to it.

 

[Love Of My Life]

The brown nosing might not be in the replies, but it is endemic in excusing the "snootiness factor".



People test, doubt, play games all the time in client/service relationships. It isn't at all unusual in business or law.

Of course you are free to test or play games where you see fit but to me, life is way too short to play mind games with staff in a store who just want to sell some stuff.

xiangxiang, well said and another great post. Exact the way I view life.

Someone one time told me, you get what you give ~ play games and receive games right back.

What is usual and what is desirable are not identical. Avarice and criminality aren't unusual in business or law either--far from it--but I doubt that embezzlement or assault would be defended on the grounds that they are commonplace.
Deliberately provocative behavior says more about the person exhibiting it than it will ever say about those who must respond to it.

+1000 to all of this..