Treatment in Hermes Stores

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#2,612
mindi b said:
what is usual and what is desirable are not identical. Avarice and criminality aren't unusual in business or law either--far from it--but i doubt that embezzlement or assault would be defended on the grounds that they are commonplace.
Deliberately provocative behavior says more about the person exhibiting it than it will ever say about those who must respond to it.
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this!
 
#2,613
Palladium said:
I'm a guy. I totally can't wait to walk in Hermes in ripped up sweatpants with dried paint on them, beat up shoes, Courtney Love-esque disheveled hair, and a hole-y vintage-y t-shirt and drop $10-20k in $100 bills on them and see how they react. It's almost comical to me. If the security guard follows me again like they did once recently, I'm going to walk up to him and tell him to hold my bag, since you are obviously shadowing me, you can be my assistant whilst I shop.
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How about trying this in a country where 500 or 1000 notes are available?
That would be SERIOUS CASH to pair with your beat-up attire ;););)
 
#2,616
Mindi B said:
What is usual and what is desirable are not identical. Avarice and criminality aren't unusual in business or law either--far from it--but I doubt that embezzlement or assault would be defended on the grounds that they are commonplace.
Deliberately provocative behavior says more about the person exhibiting it than it will ever say about those who must respond to it.
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As someone in the practice of law for several decades, I like to think avarice and criminality are not present on my side of it (the people I prosecute, yes).

Anyway, I don't think throwing around cash will impress the SAs at all, and will not improve anyone's impression of you.
 
#2,618
lulilu said:
As someone in the practice of law for several decades, I like to think avarice and criminality are not present on my side of it (the people I prosecute, yes).

Anyway, I don't think throwing around cash will impress the SAs at all, and will not improve anyone's impression of you.
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Of course I intended no shade-throwing toward any particular practitioner of law or business. But every barrel has some bad apples. It is the human condition.
 
#2,621
Palladium said:
I am offended when a security guard specifically follows me and no one else in the store. It is profiling and offensive. And I will let it be known to store management when it happens.

Again, luxury goods stores selling high priced items have, or should have cameras everywhere, so it is a moot point.

Training security to follow someone from section to section in a store is extremely demeaning treatment and bad customer service.
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They are just doing their job! There are cameras in H shops but it is not the same as having a security guide in sight, they are required to walk around, and I had this experience on several occasions even though I am a regular and all SAs know me. Not a big deal - I was friendly with a security guard who followed me.
 
#2,622
So glad you said that, Lililu - I have practiced civil law for decades and found my hackles rising at this statement!

When I go to my local boutique, I don't plot how proactive I can be. Instead, I enjoy chatting with several of the SAs and while I wait for mine, I wander around looking at everything. Funny enough, I see numerous posts about how cold and snobby the SAs in my boutique are...but I spend a lot of time there and definitely don't see it!
 
#2,623
Luvbolide said:
So glad you said that, Lililu - I have practiced civil law for decades and found my hackles rising at this statement!

When I go to my local boutique, I don't plot how proactive I can be. Instead, I enjoy chatting with several of the SAs and while I wait for mine, I wander around looking at everything. Funny enough, I see numerous posts about how cold and snobby the SAs in my boutique are...but I spend a lot of time there and definitely don't see it!
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I suppose you refer to SF boutique :D
 
#2,624
The way I see it there is a two prong issue with negative treatment at Hermes Boutiques and those two issues have various factors leading to particular issues.

Issue #1 the SAs: There are with out any question some very arrogant SAs and unfortunately you can't change that type of person.

Then there are SAs that just have a bad day and you catch them at the wrong time, yes it's no excuse but they are human beings.

Then there are SAs that just don't have time for people non-sense. SAs have extremely high goals to achieve and when there is a person who comes in to waste valuable time, then it's very frustrating. Now times that by X number of people that do this. Usually, the larger the boutique the more people they see. Once again that is no excuse for being treated harshly but again SAs are human begins.

Issue #2 Clients/customers: Sometimes there could be customers that are unruly and/or possibly not there to buy and the SA might lose out on a solid sale. Customers are shopping at Hermes for an experience that should be unparalleled but customers need to understand like any job, there are circumstances for not reaching a certain goal. People who shop anywhere should keep that in mind. Also if the customer has a problem with an SA I would see if there was another SA available to accommodate my needs.

The customers that complain about Hermes SAs should complain to the supervisor or director of that location. It does little to complain on a site like this. If you are looking for real change then you need to speak to the powers that be. 9 times out of 10 I'm sure the situation will be taken care of.

Lastly, a lot of these complaints need to be taken with a grain of salt. Remember there is 3 sides to every story mine, yours and the truth.

I agree with a lot of you when you say you shouldn't dress to get better treatment. You should dress the way you like to dress that shouldn't be a factor if you want to buy something at Hermes or anywhere. As for testing Hermes SAs like others, I don't think it's a good idea. Don't let your ego get the best of you. If you can buy anything at Hermes that should be enough to holt any negative treatment from an SA, if you chose to shop with them. Again it's your choice to shop with an SA that is treating you poorly or not.
 
#2,625
NeboHH said:
The way I see it there is a two prong issue with negative treatment at Hermes Boutiques and those two issues have various factors leading to particular issues.

Issue #1 the SAs: There are with out any question some very arrogant SAs and unfortunately you can't change that type of person.

Then there are SAs that just have a bad day and you catch them at the wrong time, yes it's no excuse but they are human beings.

Then there are SAs that just don't have time for people non-sense. SAs have extremely high goals to achieve and when there is a person who comes in to waste valuable time, then it's very frustrating. Now times that by X number of people that do this. Usually, the larger the boutique the more people they see. Once again that is no excuse for being treated harshly but again SAs are human begins.

Issue #2 Clients/customers: Sometimes there could be customers that are unruly and/or possibly not there to buy and the SA might lose out on a solid sale. Customers are shopping at Hermes for an experience that should be unparalleled but customers need to understand like any job, there are circumstances for not reaching a certain goal. People who shop anywhere should keep that in mind. Also if the customer has a problem with an SA I would see if there was another SA available to accommodate my needs.

The customers that complain about Hermes SAs should complain to the supervisor or director of that location. It does little to complain on a site like this. If you are looking for real change then you need to speak to the powers that be. 9 times out of 10 I'm sure the situation will be taken care of.

Lastly, a lot of these complaints need to be taken with a grain of salt. Remember there is 3 sides to every story mine, yours and the truth.

I agree with a lot of you when you say you shouldn't dress to get better treatment. You should dress the way you like to dress that shouldn't be a factor if you want to buy something at Hermes or anywhere. As for testing Hermes SAs like others, I don't think it's a good idea. Don't let your ego get the best of you. If you can buy anything at Hermes that should be enough to holt any negative treatment from an SA, if you chose to shop with them. Again it's your choice to shop with an SA that is treating you poorly or not.
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:goodpost:
 
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