Treatment in Hermes Stores
- Thread starter Fendi84NJ
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Well... at the end of the day everybody wants a bag. I think you should let your SA know
Lol, I think I know who it is, and he is very nice. I was offered a Kelly there years before just walking in, but times have changed.
I would just tell your SA that you would love a B or K or whatever bag you want. I personally am not a big fan of buying thousands to then pay $10,000.00 for a bag, so I went the reseller route, and plus after all I read and saw here with more-recent bags, I wanted bags prior to 2008 or 2009.
Anyhow, it is fine if you really want a B or K, you shouldn't be shy about it, that's the reality of the demand for those bags. You are the one purchasing it, so let the SA know what you want, albeit cordially
good luck 
Just wanted to share my personal experience in FSH.
Please kindly bear with me on the long story ahead.
its been a rollarcoaster ride of emotions for me and never have I tot I would feel this way.
Prior to my europe trip,
I did extensive research here on TPF and ask many of my friends who manage to scored a B in FSH.
Although i know it mainly boils down to luck, I was still pining a slight bit of hope of scoring one in Paris.
I went in FSH at 3pm. was mentally prepare to queued but surprisingly the q was only 45min. I am asian from Singapore and I was served by a Chinese SA. I put on my best behaviour and politely ask for mini evelyne.
She said they have not come stock for months. but the customer in front of me was holding up 2 mini eve. I must have seemed blind to her. Nvm, i have heard of such incident before so I tried to be extra sweet and nice to the SA and ask for a GP.
She then replied me, "why dont u juz tell me exactly what you want?"
I was like, woah better she's used to it and prefers customer to be straightforward.
So I said very meekly, actually I would really love to own a birkin. its my dream bag.
She then proceeded to ask for my passport and took down details such as colour and size preference. I honestly tot i hit jackpot. my mind was racing my heart was beating fast.
She went away for 15min which felt like the longest time. Feelings of Hope, excitement, fear all mixed into one.
After 15min, I decided to walk around the shop to see if I can spot her.
I found her attending to another customer at a corner and I walk up with a smile and she turned to me and said, "I'm sorry my customer came back I need to attend to her first, can I come to you shortly?" I said of cos no prob I will wait for u.
This wait turn into 1 hour.
She came back, apologise and told me to leave and come back another day as the store was closing.
I stood there, shocked and disappointed. Almost felt ready to cry (i'm very surprised at my urge to cry as I'm really not that sort to cry over a bag). I wasnt going to kick up a fuss and start crying there! I have read enough stories in TPF about the bad behaviour of tourists and I wasnt going to act like 1 of them! But I could now finally understand.
Understand why people go crazy in stores. That feeling I had really cant be described in words.
My aunts (who came to find me while I was waiting for the SA to finish attending to her customer) were upset as well. They were not into hermes so they couldnt see why I subjected myself to such nonsense and attitude. What I meant by attitude is the way the SA acted. Although she said sorry in words, her eyes and body language meant otherwise. It reeks of impatience and looking down on me (maybe she tot i'm young and I couldnt afford one?)
They question the SA "u made my niece wait for u for 1hr and u come back just to tell her the store is closed? I cant believe this is the service standard of a reputable brand!" "Do you know how much my niece loves ur brand? You juz made her so heartbroken!"
I dont know why but I came to the SA defence. She juz stood there with a I-cant-be-bothered look and didnt even bother replying my aunts while I juz kept saying its ok to my aunts and apologising to the SA for my aunts words. Dont ask me, I cant understand why I did that and I super regret it looking back.
In the end the SA said, well if u really wish, u look for me in 2 days time cos i'm not around tomorrow and I'll help u.
I tot maybe this SA is actually really nice and she does want to help me so I told her I'll definitely come back in 2 days to look for her.
This was juz the beginning of my nightmare experience
Please kindly bear with me on the long story ahead.
its been a rollarcoaster ride of emotions for me and never have I tot I would feel this way.
Prior to my europe trip,
I did extensive research here on TPF and ask many of my friends who manage to scored a B in FSH.
Although i know it mainly boils down to luck, I was still pining a slight bit of hope of scoring one in Paris.
I went in FSH at 3pm. was mentally prepare to queued but surprisingly the q was only 45min. I am asian from Singapore and I was served by a Chinese SA. I put on my best behaviour and politely ask for mini evelyne.
She said they have not come stock for months. but the customer in front of me was holding up 2 mini eve. I must have seemed blind to her. Nvm, i have heard of such incident before so I tried to be extra sweet and nice to the SA and ask for a GP.
She then replied me, "why dont u juz tell me exactly what you want?"
I was like, woah better she's used to it and prefers customer to be straightforward.
So I said very meekly, actually I would really love to own a birkin. its my dream bag.
She then proceeded to ask for my passport and took down details such as colour and size preference. I honestly tot i hit jackpot. my mind was racing my heart was beating fast.
She went away for 15min which felt like the longest time. Feelings of Hope, excitement, fear all mixed into one.
After 15min, I decided to walk around the shop to see if I can spot her.
I found her attending to another customer at a corner and I walk up with a smile and she turned to me and said, "I'm sorry my customer came back I need to attend to her first, can I come to you shortly?" I said of cos no prob I will wait for u.
This wait turn into 1 hour.
She came back, apologise and told me to leave and come back another day as the store was closing.
I stood there, shocked and disappointed. Almost felt ready to cry (i'm very surprised at my urge to cry as I'm really not that sort to cry over a bag). I wasnt going to kick up a fuss and start crying there! I have read enough stories in TPF about the bad behaviour of tourists and I wasnt going to act like 1 of them! But I could now finally understand.
Understand why people go crazy in stores. That feeling I had really cant be described in words.
My aunts (who came to find me while I was waiting for the SA to finish attending to her customer) were upset as well. They were not into hermes so they couldnt see why I subjected myself to such nonsense and attitude. What I meant by attitude is the way the SA acted. Although she said sorry in words, her eyes and body language meant otherwise. It reeks of impatience and looking down on me (maybe she tot i'm young and I couldnt afford one?)
They question the SA "u made my niece wait for u for 1hr and u come back just to tell her the store is closed? I cant believe this is the service standard of a reputable brand!" "Do you know how much my niece loves ur brand? You juz made her so heartbroken!"
I dont know why but I came to the SA defence. She juz stood there with a I-cant-be-bothered look and didnt even bother replying my aunts while I juz kept saying its ok to my aunts and apologising to the SA for my aunts words. Dont ask me, I cant understand why I did that and I super regret it looking back.
In the end the SA said, well if u really wish, u look for me in 2 days time cos i'm not around tomorrow and I'll help u.
I tot maybe this SA is actually really nice and she does want to help me so I told her I'll definitely come back in 2 days to look for her.
This was juz the beginning of my nightmare experience
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What did you get! Seems like you've gotten plenty. I've only encountered 2 truly sweet and genuine SAs when I was there last week. Can't rmrb her name, the rest I've dealt with can't be bothered. One of the SAs actually yawned when I asked to check for shoe sizes.
They're probably tired from dealing with the same requests, but that just makes the good tempered ones seem even sweeter
That sounds pretty bad... Waiting for more stories. At least it looks like you got nice stuff!
a Day passed.
I couldnt sleep.
Was so excited at the tot of seeing the SA again and her promise of helping me.
I cancelled all plans with my aunts. skipped the arranged museum tours.
Nothing was more important than getting my dream bag.
I never dared hope as it was near impossible of getting one in my country unless I'm a VVVIP.
It was raining tremedously hard that day. Should have taken it as a bad omen. haha.
I went in FSH and e queue was doubled of what I experienced prev.
I requested for the SA and when she saw me, she said hello in a friendlier tone.
So I tot her mood was good.
She said she cant rem what I wanted so i wrote for her again.
B, size 30, preferably ghw, leather and colour flex.
she took my passport details and came back in 10min.
She brought me a tour around fsh asking if i need any accessories etc.
I rem vaguely someone mentioned in TPF some SA wants you to buy more before they will offer u a B. so i got myself a CDC and a carmen and 4 KDT bracelet.
She then proceeded to show me more accessories which I decided to try my luck and said, maybe when i decided on the birkin then i buy the accessories cos now i wouldnt know how to match. There was no response from her and she brought me to see necklaces. In the end I decided to gather my courage and ask if i could see the B first?
She then told me "i'm sorry we do not have any delivery today which is why i'm bringing u around to see other items that you may like".
That was the moment. The moment I felt my heart almost drop. it felt like i have been toyed and taken for a joyride. that moment i felt tears coming and I stubbornly blinked them away. I am really fine if there is no bag, I would have just tot no fate.
It's really the way the SA played with my emotions. I do not know to explain.
Anyway to cut the long story short, i wanted to buy a bag no matter what (she has made it quite obvious she thinks i cant afford since I rejected her mini eve). I asked for a GP and she said there was stock for rose sakura and blue atoll.
I chose the RS and requested for a pair of twillies. after selecting I still ask her nicely if she could tie for me straight away on the bag.
Bad service #1 - she did such a slip slop job of tying the twillies, they were super loose and falling over the handles. I even said nicely to her, i think the twillies should be tight and not hanging loosely, could you retie for me please? thank you"
She pursed her lips and made a "tsk" sound. she then replied 'i'm not from the twillies department, i dont know how to tie".
WHAT?? is this really the service level from a SA? i was kindly shocked by her retort.
Her coll who was standing next to her exchange words in french which i didnt understand and she told me my coll will tie for u instead.
Bad service #2 - i wanted to get more twllies for my friends.
after payment, while she was packing my purchases, i requested for a separate small paperbag for the twillies as it was a gift. she stared at me and said they have run out of paperbags. it was only 1pm!! i was skeptical but i didnt want to continue as I'm really emotionally exhausted.
I later walk off and came back in 5min to the counter and ask the lady for paperbags which she readily gave me. so much for no stock!!! :censor:
Bad service #3 - it was still pouring outside and I notice other customers getting a plastic sort of protector over their purchases so i went back to the SA requesting for one. I was still very polite at this point, though i dont know how i could manage it.
She retorted Hermes dont provide such service. I pointed out the other customers having it and she said she doesnt know, maybe the customers brought on own.
I approached another SA and she said the same thing. in the end my paper bag was soaked through in the rain as i really didnt want to stay in the store any min longer.
BTW, when i was at the counter with my SA, there was a group of china tourists who scored a birkin. They were quite badly dressed and spoke very loudly. I understand Chinese and their SA was telling them to hush hush and not let other customers know.
There was another Chinese customer who manage to score a B as well. She was very well dressed.
.
I m not implying anything, I'm Chinese myself. Just that I dont understand why such a vast difference in treament. I dont want to mull over it anymore.
All I know is Hermes kinda lost its magic for me
I couldnt sleep.
Was so excited at the tot of seeing the SA again and her promise of helping me.
I cancelled all plans with my aunts. skipped the arranged museum tours.
Nothing was more important than getting my dream bag.
I never dared hope as it was near impossible of getting one in my country unless I'm a VVVIP.
It was raining tremedously hard that day. Should have taken it as a bad omen. haha.
I went in FSH and e queue was doubled of what I experienced prev.
I requested for the SA and when she saw me, she said hello in a friendlier tone.
So I tot her mood was good.
She said she cant rem what I wanted so i wrote for her again.
B, size 30, preferably ghw, leather and colour flex.
she took my passport details and came back in 10min.
She brought me a tour around fsh asking if i need any accessories etc.
I rem vaguely someone mentioned in TPF some SA wants you to buy more before they will offer u a B. so i got myself a CDC and a carmen and 4 KDT bracelet.
She then proceeded to show me more accessories which I decided to try my luck and said, maybe when i decided on the birkin then i buy the accessories cos now i wouldnt know how to match. There was no response from her and she brought me to see necklaces. In the end I decided to gather my courage and ask if i could see the B first?
She then told me "i'm sorry we do not have any delivery today which is why i'm bringing u around to see other items that you may like".
That was the moment. The moment I felt my heart almost drop. it felt like i have been toyed and taken for a joyride. that moment i felt tears coming and I stubbornly blinked them away. I am really fine if there is no bag, I would have just tot no fate.
It's really the way the SA played with my emotions. I do not know to explain.
Anyway to cut the long story short, i wanted to buy a bag no matter what (she has made it quite obvious she thinks i cant afford since I rejected her mini eve). I asked for a GP and she said there was stock for rose sakura and blue atoll.
I chose the RS and requested for a pair of twillies. after selecting I still ask her nicely if she could tie for me straight away on the bag.
Bad service #1 - she did such a slip slop job of tying the twillies, they were super loose and falling over the handles. I even said nicely to her, i think the twillies should be tight and not hanging loosely, could you retie for me please? thank you"
She pursed her lips and made a "tsk" sound. she then replied 'i'm not from the twillies department, i dont know how to tie".
WHAT?? is this really the service level from a SA? i was kindly shocked by her retort.
Her coll who was standing next to her exchange words in french which i didnt understand and she told me my coll will tie for u instead.
Bad service #2 - i wanted to get more twllies for my friends.
after payment, while she was packing my purchases, i requested for a separate small paperbag for the twillies as it was a gift. she stared at me and said they have run out of paperbags. it was only 1pm!! i was skeptical but i didnt want to continue as I'm really emotionally exhausted.
I later walk off and came back in 5min to the counter and ask the lady for paperbags which she readily gave me. so much for no stock!!! :censor:
Bad service #3 - it was still pouring outside and I notice other customers getting a plastic sort of protector over their purchases so i went back to the SA requesting for one. I was still very polite at this point, though i dont know how i could manage it.
She retorted Hermes dont provide such service. I pointed out the other customers having it and she said she doesnt know, maybe the customers brought on own.
I approached another SA and she said the same thing. in the end my paper bag was soaked through in the rain as i really didnt want to stay in the store any min longer.
BTW, when i was at the counter with my SA, there was a group of china tourists who scored a birkin. They were quite badly dressed and spoke very loudly. I understand Chinese and their SA was telling them to hush hush and not let other customers know.
There was another Chinese customer who manage to score a B as well. She was very well dressed.
.
I m not implying anything, I'm Chinese myself. Just that I dont understand why such a vast difference in treament. I dont want to mull over it anymore.
All I know is Hermes kinda lost its magic for me
Oh, goodness, this is a sad reveal so far. Hopefully you ended up with some beauties...let us see!
I'm really sorry for you.
I understand when you say "Hermes lost its magic for me". The SA's behavior is unacceptable and people like her have nothing to do in retail, but don't let her ruin your love for the brand. There are other stores and nice SAs over the world. And it's your money, if you aren't treated well, don't buy.
Hope your trip was nevertheless good.
I understand when you say "Hermes lost its magic for me". The SA's behavior is unacceptable and people like her have nothing to do in retail, but don't let her ruin your love for the brand. There are other stores and nice SAs over the world. And it's your money, if you aren't treated well, don't buy.
Hope your trip was nevertheless good.
Sorry to know your experience. In the end, Hermes is a luxury store selling some stuffs, nothing more. I will not shop with such a SA as you described. A bag is a bag. Enjoy our day, and don't allow others to ruin it.
I'm so angry for you and how you were mistreated. It's not just about not getting a B but you were treated with disrespect and meanness by this SA. You sound like a very nice and calm person, if it was me, I wouldn't have been able to keep composed and probably would have told this SA in front of everyone that she should not be in the customer service business. Don't let this SA ruin your enjoyment of the items you did get. Sending you a hug...
Thank u so much for the kind words.
Looking back, I'm amazed how i allowed her to emotionally play me.
I cant believe I actually allow myself to suffer all that.
TBH, when i was reading some of the encounters share in TPF, I couldnt understand why the fuss over a bag.
and to be really honest, i didnt pin alot of hope of scoring any. if i had walk in and was told no Bs available I would have laugh it off and felt no fate and continue on my holiday.
its juz the way she actually lead me on and sending me a tiny hope that i may be lucky only to be treated like dirt after.
