Treatment in Hermes Stores

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#2,026
etoile de mer said:
I love hearing stories of wonderful experiences, LynneC. So glad you received such great service, and enjoy your scarf! (Your beautiful cat, prompted my post! I have a soft spot for grey tiger kitties, having grown up with one.) :smile1:
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Bless you! She's as precious as my H scarves! Amber 'found' us two years ago, beaten and sore, £££££'s later and after relentless searching for her owner she became ours! She's a diva!
 
#2,030
So sorry to hear . I visited as many H stores as possible while in Europe last Summer and all were absolutely amazing - even the time I was in shorts and walking shoes . Trust me it took courage on part to walk in looking that way, but hey I was a tourist!

SB
 
#2,031
SA is always reminds you about keep a good record. But some time they do have good stuff available. That's how we got our black crocodile Kelly Cut with gold hard wear. It take year if we request one. But at that day it just available. ImageUploadedByPurseForum1393653566.790170.jpg
 
#2,034
Had a nice experience at the Short Hills store a few weeks back, despite rolling up on the store with the whole family circus (4 yr old, 1 yr old, and hubby in gym clothes). But I was efficient in selecting a scarf and the SA complimented my quiet kids. It was clear he had experienced worse!
 
#2,037
Tyson: I think the Korean lady is just mean! I went in and asked if they had the lindy 30 (in rose tyrien) and she responded, 'YOU NOT VIP, YOU NOT GET KELLY OR BIRKIN'........

I didn't even ask for a Birkin or Kelly!

I just walked out! I will wait for Keith who is super nice!
 
#2,038
tennisd said:
Tyson: I think the Korean lady is just mean! I went in and asked if they had the lindy 30 (in rose tyrien) and she responded, 'YOU NOT VIP, YOU NOT GET KELLY OR BIRKIN'........

I didn't even ask for a Birkin or Kelly!

I just walked out! I will wait for Keith who is super nice!
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Oh dear totally agreed she is rude very rude cannot believe shocking
Btw u wont c any lindy in rose tyrien
That color only come in Epsom or cherve
Which dont do lindy
Don't waste your effort
 
#2,039
tennisd said:
Tyson: I think the Korean lady is just mean! I went in and asked if they had the lindy 30 (in rose tyrien) and she responded, 'YOU NOT VIP, YOU NOT GET KELLY OR BIRKIN'........

I didn't even ask for a Birkin or Kelly!

I just walked out! I will wait for Keith who is super nice!
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It's unfortunate that you were not able to record this conversation to share with a manager
to hear the tone & comments that were made to you.

SA's like this give other accomodating SA's a bad name.. This is
really unacceptable to me
 
#2,040
tennisd said:
Tyson: I think the Korean lady is just mean! I went in and asked if they had the lindy 30 (in rose tyrien) and she responded, 'YOU NOT VIP, YOU NOT GET KELLY OR BIRKIN'........

I didn't even ask for a Birkin or Kelly!

I just walked out! I will wait for Keith who is super nice!
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As hard as it may be, don't let this SA affect you personally. She is the one with the issue, not you. And don't let this one experience affect your shopping relationship at Hermes. For years I never received any good service (any service, period) from my home store. So I stopped shopping there. And then one day by chance I encountered a wonderful SA; she and I just clicked. She has sourced for me all of the Bs and Ks I have wanted. And I have returned the favour by buying exclusively from her and spending a lot of money with her.
 
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