Awww.

Sorry to hear your bag was not perfect. It should be. Perhaps you were sent a display even though there is still some packaging on the bag. None of my Lee Radizwells were ordered directly from Tory Burch's website but I did order just 1 mini bucket bag directly from Tory and it arrived nicely protected and packaged. My brown LR Double was ordered from Neimans along with the white petite bag. Every square inch of each bag had outer protection on it. They were covered with thin white tissue paper, section by section and inside the bags were properly stuffed. It took me FOREVER to remove every piece of covering of paper but I wouldn't have it any different as I'm picky and want my items to arrive to me prestine!

My navy LR Double and my LR Double in green suede were both purchased in person. The green suede had no protection and was the display inside TB boutique. I didn't care as it looked prestine to me and I wanted to take that bag home that day. Lol The navy was purchased inside Saks and had about the same amount of packaging your petite did. My clutch had no packaging protection if I recall correctly. I purchased it inside the TB boutique.
I hope your exchange is perfect! You will enjoy the bag! They are made very well and imo the materials and craftsmanship are pretty right on to the high end luxe brands. Try using a nice gold crossbody thin chain on your petite! It looks really good! I'm using one from LV on my white petite. My LV SA was nice enough to let me buy the chain as a "repair" eventhough I didn't own the bag that came with that chain. They had the chain already in stock inside the LV Boutique. If you are interested in seeing how it looks I can post a pic for you, just let me know.
Coach has a nice chain alternative as well and I'm sure you can find one you like on
Amazon too!.
Enjoy your new bag! It's a beautiful color!