The Ultimate Insult. I May Be Done with Coach.

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#137
merika said:
Because once upon a time some sort of situation regarding items on sale in a store happened (I cannot remember when, or I'd post the link) where people were going to mention tPF and some specific threads to a company - Neiman Marcus or Bergdorf I think. Vlad was not happy about involving tPF, and using tPF as a sort of 'bargaining tool' in a personal dispute.

Any more information than that I cannot recall, but if anyone wants to mention tPF in any document to be sent to a company they would be better off consulting Vlad or Megs before writing anything, since it is their forum.
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This is what I was thinking too when I started reading people saying print out the thread and send it to coach...I remember the craziness from the Nieman Marcus thing and Vlad and Megs not wanting us to use tPF in our personal disputes. We're priviledged Vlad and Megs give us this forum to communicate. We shouldn't ruin it by dragging tPF into a personal dispute with the company against their wishes.

That said, I agree with everyone else that this situation totally sucks, and you most definitely should write letters to every executive you can get a hold of along with all the board members. No matter what the reason is (ie a high return percentage - which many stores DO keep track of and will stop accepting your returns if the volume is too high) no one should speak to you the way those individuals did. Nor should you be repeatedly hung up on. I'm definitely disappointed as Coach customer services is one of my favorite things about buying Coach and its unfortunately they seem to be employing people with that value missing.
 
#138
merika said:
Since it was Megs who made the post that I have quoted, please ask her. When I wrote to LV corporate I respected her wishes and did not include mention of other members, their posts and/or tPF.
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I can't speak for Megs or Vlad, but I think the issue is that naming tPF in a complaint to Coach or any company implies that tPF (the forum, not the members) is part of the complaint against the company, or supporting it in some way. Which they are not. The Purse Forum is simply providing the means by which all thousands of us can share information.

If someone wanted to collect names and contact info and report to coach all the bad experiences each person had, that is one thing. But to say that tPF is fed up to here with Coach policies... just implies something that isn't happening. So I can see why Megs and Vlad would want the forum to remain unnamed in any communications with any company.

Just my two cents, but like I said, I'm not running the place here.


:)
 
#139
PyAri, I'm so horrified for you. Whatever those representatives' reasons were, they should have TOLD you what was going on, and treated you respectfully.

*I* think, if you're going to offload your bags, that you should take everything you bought for 25% off and sell it for full price on eBay. Why give them back so they can be sold for full price by Coach? Eff that! ;)

I will certainly think twice about making purchases there in the future, although I do ahve a merch credit I need to spend because I couldn't get my money back. Argh.

Thanks for sharing this story, even though I am so sorry it happened to you!
 
#140
cinediva said:
If someone wanted to collect names and contact info and report to coach all the bad experiences each person had
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That is an idea worth thinking about. Individually, these instances would probably just get looked over, esp by a company looking to increase profit margins by any means necessary. But all together, it would probably tell a whole different story.
Just in the last couple of weeks, there must have been literally 75-100 complaints on this forum about terrible CS at Coach. This has really got to end. I love their product, but I do not tolerate or enable companies who treat their customers like third-rate riff-raff. I am forever done with boutique (and after my less than impressive visit to the Jeffersonville outlet today, done with outlets too). I still love Coach product, so it will be ebay all the way from now on.
 
#142
CitCat said:
And how could this get Meg and Vlad in trouble? Is there something going on here that I don't know about? If you put yourself out there on a forum and discuss things of this nature, then you cannot control what others do with that information. I could care less if someone take my own recent experience with Coach and sends it off to someone at Coach. If I wanted to keep it quiet or a secret, I would not have posted it in the first place. And that should be the rule of thumb. You don't know what a person is going to do with your posts, and if you have any doubt, you shouldn't post.
For me personally, I'm writing my own letter of disgust with my experience at a boutique, and will voice my protest with Coach by way of not purchasing their products anymore. As fas as other members of tPF informing Coach Corp. about their own problems with Coach, they're entitled to do their own thing and if someone wants to take my experience and include it with a bunch of other posts and threads about bad service, rude SAs, defective bags, price hikes, unfair business practices, whatever, so be it. I don't care.
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It's considered bad netiquette to forward on other people's writings without their consent. Doesn't matter that it's a public forum. I'm guessing most people aren't thinking that someone will forward what they've said to Coach.com because the person has a personal issue (and PyAri has a valid issue). And, honestly, I don't think Coach would give a rat's patootie about her sending them this thread - I think it makes her look desperate and not professional. When you have a complaint, you state the complaint calmly and what you want to be done. It's not cool to start saying, "oh and so and so says you suck too". Stick to the facts of the situation is always best.
 
#143
CitCat said:
This is ALSO about price hikes at Coach ($10.00 across the board for existing styles) and NOT being informed about it, which is against the law.
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It's not against the law to raise your prices. As long as you know the price when you are paying and you agree to it, then it's legal. handbag sales aren't a regulated industry like the shipping industry (i.e. UPS has to get gov't approval on rate hikes).
 
#144
& there is enough info on this board that Coach could figure out who most of us are.

Like "Oh look what I got for PCE at XYZ Store today". They could look for someone who bought all that stuff at XYZ Store that day and bing - you are banned.

I certainly would want to write my own letter of complaint when I have a problem.

Just something to think about.
 
#145
This is ridiculous, even if I only spend $2 at McDonald's I get better treatment! Just reading this makes me furious.

You should write an email to the coporate headquarters and return everything! Move on, may I suggest LV? With the money you are dropping you can get many fab items.

I hope you feel better! *hugs*
 
#146
noshoepolish said:
& there is enough info on this board that Coach could figure out who most of us are.

Like "Oh look what I got for PCE at XYZ Store today". They could look for someone who bought all that stuff at XYZ Store that day and bing - you are banned.

I certainly would want to write my own letter of complaint when I have a problem.

Just something to think about.
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I highly doubt that would happen. This is a big corporation not a private seller, like from ebay or something who can choose who to sell to and who not at whim.


I'm seeing this thread heading in a direction I didn't intend it to.

To make things clear, I WILL NOT be including tpf in anything I say or write to Coach. If I mention anything it would be about other's experience and even then it would be WITH the consent of those people, but I doubt I'll do that.

So please don't bicker about it ladies. The problem is mine, not tpf's.

Their office closed at 1pm yesterday. Which was before I got off and they are closed on the weekends
Guess it will have to wait till Monday.

Thanks for everyones support. I REALLY appreciate it ladies =)
 
#147
PyAri said:
I highly doubt that would happen. This is a big corporation not a private seller, like from ebay or something who can choose who to sell to and who not at whim.


I'm seeing this thread heading in a direction I didn't intend it to.

To make things clear, I WILL NOT be including tpf in anything I say or write to Coach. If I mention anything it would be about other's experience and even then it would be WITH the consent of those people, but I doubt I'll do that.

So please don't bicker about it ladies. The problem is mine, not tpf's.

Their office closed at 1pm yesterday. Which was before I got off and they are closed on the weekends
Guess it will have to wait till Monday.

Thanks for everyones support. I REALLY appreciate it ladies =)
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you can handle this

write a firm but honest letter, forget the tpf thread business, just worry about you (which is what it sounds like you want to do anyway)

I still think you should return everything, it sounds like you're not using it anyway (send it all back to jax if you dont want to take it to the store), and find a new brand. I'm seriously considering moving on to Cole Haan and Burberry, I already love Michael Kors and Marc Jacobs, I can live without Coach.

Good luck!!!
 
#148
Good luck PyAri....

And if you want to include why so many people return stuff is because the selection in the stores is so limited so it is hard to base exactly if you are going to want something just by looking at it. Also I almost return everything I buy at the Southlake boutique because this lady follows me whenever I am just looking and I end up getting something I hate just because I don't have thorough time to view and clearly decide if I want the product.

PS
I would mail it certified mail :)
 
#149
CitCat said:
Then what's the point of having a forum? Or free speech for that matter. That's ridiculous.

And if any member of this forum wants to print out or forward the complaints (numerous) of other members experiences with Coach, that's their right. End of story.
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Im not sure if this has been mentioned. But unless everyone gives consent for thier post to be sent out, then it should not be done IMO!! That is just wrong.

Some people post personal information in their posts (IE, location, names, pictures, etc etc., and it would be very wrong for someone to just print off a bunch of posts and send it off. This may be a "public forum" in a sense. But that doesnt mean that people's personal infomration - which includes posts they made - can or should be sent off to someone.

 
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