So I returned the saggy Stella to the seller; the whole process took WAAAAY too long (it was during the whole snow fiasco on the east coast, and then she had a "family emergency" or whatever), but she FINALLY picked it up at the post office yesterday and I FINALLY got an email today. And she had said previously, "No problem, send it back," and I had TOLD HER that I wanted a REFUND. Her listing said, "If the item is not as described, I will accept a return within 7 days." So I tried to do this within 7 days, but she took too damn long (I was REALLY on top of it), and she told me, "Don't worry about the 7 days, we'll work it out." I have all this in writing (emails and eBay email forms), so I figured it was okay. I didn't want to push the issue, because she was being nice about it, so I went along with it. So today I get an email from her saying: My response: Then HER response! I'm fxxxxing FUMING right now: So I'm thinking to myself, "No, it's NOT okay! You have the damn bag, give me back my money, and it's OVER WITH." And I didn't think her "I'll sleep on it" was appropriate, either!" My response: She had seriously better not start ****. I'm ready to file a claim and all that. She has my bag back...doesn't she HAVE to refund my money? I'm willing to pay her stupid eBay fees and all that, fine. But I'm not going to flat out offer to do so. And I think she's being pretty difficult and unprofessional, seeing as how she says "RETURNS ACCEPTED" on her auction listing and I SENT IT BACK. I said I WANTED A RETURN, now I think she should give it to me. What do you guys think? Up until this point she's been VERY nice, very accommodating, never lead me to believe she wouldn't refund me. Now I get this crap from her. If she emails me tomorrow and says something stupid about not wanting to refund me, what's my next step? I find this so unbelievable that people can be so unethical. It's a FLAW, dammit. It's obvious. There is DAMAGE to the bag that was UNDISCLOSED in the auction. So the fault lies with HER. Am I right? Is there a rule that says she has to refund me if she has the bag in her possession? I have all these emails, BTW. I'm so livid right now I'm having a hard time typing this. ETA: I realize I'm being too nice. I should just be a ***** about it. But I don't want to piss her off at this point. So I'm trying to be tactful. My next response will be "Your auction stated that if the item was not as described, you would accept a return. I want a return." I know I should have said that first. Trouble is, I read these emails to my husband, and he's WAAAAY too nice for his own good, so he's saying, "Sounds good!" when in reality, they're not nearly mean enough.