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#346
Loganz said:
.... The thing about the 3rd party auth is this: the longer you have the bag the less likely they are to help you. Every time I have received something suspect I am on the phone with them same day/next day.

So, moral of my drawn out story, TRR wants to drama, if you get a bag it doesn't pass the gut check, then just call them within 24 hours with your PROOF of suspicions, send the photos, and be very firm that you want a RMA to send the item back. I know of people who have done this with marked down merch (at the 40-50% off level) and I have done it with bags....
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I totally agree with this, and don't wait to return any purchases to TRR, whatever the issue. I immediately request the RMA and off it goes the next day or the day after that if necessary.
 
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#349
Loganz said:
Hi! The Birkin 30 I returned was both not accurate in color but was also missing the date stamp (any markings whatsoever).

TRR has to stand behind their guarantees, there are a few ways you can handle a suspicious bag/shoe/coat/etc. One, in the case of the B30 I bought it was just flat out NOT Noir, so they really had to choice when I showed them pictures of the bag next to BLACK leather, lol. However, I kept telling them the bag was potentially fake because of other issues, and they did just keep giving the "canned responses" about their authentication process. I told them it did not matter to me because they listed the color wrong so I needed them to send me the RMA information. They did do this, and I thought they would put the Firkin back through authentication when it was returned to them but they DID NOT. It was back on the site under the same listing, still listing the wrong color.

I did get a full refund, and they did not drag it out.

Now, let's say that the only thing you are questioning is authenticity. Well it if the Birkin is missing a date stamp, or the codes are not correct for year/color/etc then you can absolutely take pictures of what you have found and email/chat and tell them you need RMA to send it back because you know it is fake and do not purchase fakes. The thing about the 3rd party auth is this: the longer you have the bag the less likely they are to help you. Every time I have received something suspect I am on the phone with them same day/next day. Think about the fact that there are HORRIBLE people out there who would get a REAL Birkin and then days later say oh this Birkin is fake, has no stamp, has messed up H zipper, yada yada, and send back a FAKE bag in place of the real bag they just received. Yes, this has happened, I am very close with my WG luxury manager and he spills all the tea.

So, moral of my drawn out story, TRR wants to drama, if you get a bag it doesn't pass the gut check, then just call them within 24 hours with your PROOF of suspicions, send the photos, and be very firm that you want a RMA to send the item back. I know of people who have done this with marked down merch (at the 40-50% off level) and I have done it with bags.

Also, I did buy a Clemence B30 from them YEARS ago, it was a steal of a price but when I got it I felt like the handles were off, the sangles seemed off, it just didn't sit right. I called got all the canned responses, but agreed to send it back to them to reauthenticate it. A week or so later they emailed telling me there people in NY had reauth'd the bag and it was AUTHENTIC, at that time they offered to send it back to me or issue me a full refund. Keep in mind, I had never asked for a refund, just a guarantee it was legit. Well, I told them to send it back to me, and I carried it for quite some time until I got a Togo B30 from Hermes and realized that perhaps the Clemence was a Firkin after all. I had become friends with my SA at H and although she once asked to hold the Clemence B30 and gave me a bit of pause in her mannerisms she kept selling me Birkins and never questioned the bag. However, in the end I reconsigned it with TRR - once they sell it to you they have to take it back one way or the other.
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Ah, so much good info here!! Loved reading about your experience and analysis! :loveeyes:
So, based on what I read, do you think I am pretty safe if: I authenticate it through Bababebi as soon I am out of the store (Baba usually replies within 24hrs I belive)? And second, would it be witty to just buy the bag now when it doesn't have any date stamp info and then if Baba declares the bag to be fake, I can also say that the bag was sold with inadequate information? Just in case they try to ship me to a limbo with their "canned responses".. :panic:
Or perhaps I should hire you handle the talk at that point! :biggrin: You have been doing so well and my english probably isn't "sharp enough" to put them in a tight place.
 
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#350
Loganz said:
Hi! The Birkin 30 I returned was both not accurate in color but was also missing the date stamp (any markings whatsoever).

TRR has to stand behind their guarantees, there are a few ways you can handle a suspicious bag/shoe/coat/etc. One, in the case of the B30 I bought it was just flat out NOT Noir, so they really had to choice when I showed them pictures of the bag next to BLACK leather, lol. However, I kept telling them the bag was potentially fake because of other issues, and they did just keep giving the "canned responses" about their authentication process. I told them it did not matter to me because they listed the color wrong so I needed them to send me the RMA information. They did do this, and I thought they would put the Firkin back through authentication when it was returned to them but they DID NOT. It was back on the site under the same listing, still listing the wrong color.

I did get a full refund, and they did not drag it out.

Now, let's say that the only thing you are questioning is authenticity. Well it if the Birkin is missing a date stamp, or the codes are not correct for year/color/etc then you can absolutely take pictures of what you have found and email/chat and tell them you need RMA to send it back because you know it is fake and do not purchase fakes. The thing about the 3rd party auth is this: the longer you have the bag the less likely they are to help you. Every time I have received something suspect I am on the phone with them same day/next day. Think about the fact that there are HORRIBLE people out there who would get a REAL Birkin and then days later say oh this Birkin is fake, has no stamp, has messed up H zipper, yada yada, and send back a FAKE bag in place of the real bag they just received. Yes, this has happened, I am very close with my WG luxury manager and he spills all the tea.

So, moral of my drawn out story, TRR wants to drama, if you get a bag it doesn't pass the gut check, then just call them within 24 hours with your PROOF of suspicions, send the photos, and be very firm that you want a RMA to send the item back. I know of people who have done this with marked down merch (at the 40-50% off level) and I have done it with bags.

Also, I did buy a Clemence B30 from them YEARS ago, it was a steal of a price but when I got it I felt like the handles were off, the sangles seemed off, it just didn't sit right. I called got all the canned responses, but agreed to send it back to them to reauthenticate it. A week or so later they emailed telling me there people in NY had reauth'd the bag and it was AUTHENTIC, at that time they offered to send it back to me or issue me a full refund. Keep in mind, I had never asked for a refund, just a guarantee it was legit. Well, I told them to send it back to me, and I carried it for quite some time until I got a Togo B30 from Hermes and realized that perhaps the Clemence was a Firkin after all. I had become friends with my SA at H and although she once asked to hold the Clemence B30 and gave me a bit of pause in her mannerisms she kept selling me Birkins and never questioned the bag. However, in the end I reconsigned it with TRR - once they sell it to you they have to take it back one way or the other.
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This is really insightful - Thank you!! I have heard many stories of them reposting items buyers complain are fake - smh.
 
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#352
Nankali said:
Ah, so much good info here!! Loved reading about your experience and analysis! :loveeyes:
So, based on what I read, do you think I am pretty safe if: I authenticate it through Bababebi as soon I am out of the store (Baba usually replies within 24hrs I belive)? And second, would it be witty to just buy the bag now when it doesn't have any date stamp info and then if Baba declares the bag to be fake, I can also say that the bag was sold with inadequate information? Just in case they try to ship me to a limbo with their "canned responses".. :panic:
Or perhaps I should hire you handle the talk at that point! :biggrin: You have been doing so well and my english probably isn't "sharp enough" to put them in a tight place.
Click to expand...
I have been consigning with TRR since 2015. Obviously, I also do a lot of buying. I wouldn't say I have as much info as someone who works there, but I would say I am a very accurate, factual runner-up of knowledge (as if I worked there, lol).

If the bag is "in-store" it is also online, you can PM me the link (if that is allowed) to the bag and I will give it a once over. Some clues to see online, how many people are watching the bag? How long has the listing been live? If you have held the bag in store, (which I am thinking is what you said above), then what did the SA say about it not having a stamp? Did you go to H forum here to research the year TRR is stating bag is from to see if the stamp is just not where it should be? Do you have a auth B or a friend with one who can go into store with you to compare subtleties?
 
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#354
Loganz said:
I have been consigning with TRR since 2015. Obviously, I also do a lot of buying. I wouldn't say I have as much info as someone who works there, but I would say I am a very accurate, factual runner-up of knowledge (as if I worked there, lol).

If the bag is "in-store" it is also online, you can PM me the link (if that is allowed) to the bag and I will give it a once over. Some clues to see online, how many people are watching the bag? How long has the listing been live? If you have held the bag in store, (which I am thinking is what you said above), then what did the SA say about it not having a stamp? Did you go to H forum here to research the year TRR is stating bag is from to see if the stamp is just not where it should be? Do you have a auth B or a friend with one who can go into store with you to compare subtleties?
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I will send you a PM! Ah, such a greatful PF member here for all the amazing help I get from here. :heart:
 
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#355
Nankali said:
Ah, so much good info here!! Loved reading about your experience and analysis! :loveeyes:
So, based on what I read, do you think I am pretty safe if: I authenticate it through Bababebi as soon I am out of the store (Baba usually replies within 24hrs I belive)? And second, would it be witty to just buy the bag now when it doesn't have any date stamp info and then if Baba declares the bag to be fake, I can also say that the bag was sold with inadequate information? Just in case they try to ship me to a limbo with their "canned responses".. :panic:
Or perhaps I should hire you handle the talk at that point! :biggrin: You have been doing so well and my english probably isn't "sharp enough" to put them in a tight place.
Click to expand...
I believe you can authenticate via bababebi with photos prior to purchase. I do not buy anything that is of questionable
authenticity. I pay with PayPal backed by Amex.

ETA: @Nankali, others have posted that they are able to ask for more photos in the past.
It might be worth asking since the item is high value and presumably final sale.
 
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#356
880 said:
I believe you can authenticate via bababebi with photos prior to purchase. I do not buy anything that is of questionable
authenticity. I pay with PayPal backed by Amex.
Click to expand...
The problem is that there are not nearly enough pics in the listing! I can say outright Bababebi wouldn't even start to consider authenticating with those pics. But yes, paying wiith Paypal or cc is one guarantee hopefully.
 
#357
Nankali said:
The problem is that there are not nearly enough pics in the listing! I can say outright Bababebi wouldn't even start to consider authenticating with those pics. But yes, paying wiith Paypal or cc is one guarantee hopefully.
Click to expand...
I wonder if you could reach out to the store it’s located at and ask the staff to send photos. Someone in the FP forum said they do this for FP and they are always helpful - granted FP has much better customer service, but still
 
#359
I bought a Kelly from them last year. Paid with PayPal backed by my credit card. Two levels of protection.

BBB authenticated it and it was the real deal. Long short, when I was worried I did research and learned that they have different authenticators, rigor, standards and timelines for authentication of any item over $10k. Just know that their authentication process for an Hermes birkin for example will NOT be the same as a Ysl bag.
 
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#360
You usually start out with speaking to a bot on TRR. When I had an issue with them I had to keep trying to call and get a live person. Ultimately, I was able to return a bag that they had misrepresented the condition. From them on, I don't buy anything from any sites where I can't return it, whether it's a bag or clothing, etc.
 
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