We are not talking about ebay, we are talking about established businesses with actual stores, and in this case an IPO.
The RealReal
- Thread starter caannie
- Start date
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My only comment to this would be from a financial standpoint. As of last reports, TRR carries much more convertible debt than its total market capitalization, around 3x and change (tl;dr, they owe in loans over three times more than the entire company is worth). All it would take for them to fold is a depression or a truly terrible year. They are definitively NOT too big to fail. It's really really unlikely to happen anytime soon, as the debt concerned can't be called for a couple years, but I would not want to trust them long term.
Wow, I didn’t know this.
I am hoping my issue gets resolved. I’ve followed up yesterday as I have closed the dispute and sent them the proof that I did. But am not hearing back with any update at all. I’m a little worried now.
I'm pretty sure you can re-open your dispute if you need to. This cannot be the only time your CC company has seen a merchant demand this. Just keep all your correspondence.
I was able to open a dispute with Amex after a YEAR on one issue because I showed the emails of the merchant stringing me along for months and months promising to deliver.
Quick Question: I’m going to NYC in a few days, was planning to visit one of The RealReal locations. Is any one location better than the other?
I assume Madison Avenue would have the most stock, but I don’t know for certain. TRR can have some excellent buys on premier designer RTW (every brand loses value dramatically except perhaps for chanel jackets); you just have to know your size or measurements; read condition and damage very carefully; and make sure it’s not final sale. while I might not buy a bag from TRR, I find that if you’ve missed a great RTW piece from a prior collection, it may be one of the easiest sources to try.
Holy Cow!
Talk about inconsistent pricing!!
2 Steven Sprouse leopard scarves. Both rated VERY GOOD, the more expensive one comes with the dust bag BUT the tag is partially detached - almost $500 price difference (never realized dust bags were so expensive!
)
These 2 Balenciaga bags have a $60 price difference. They're from the same color family (taupe/grey) from the same year (one from the S/S, the other F/W). The less expensive one is rated EXCELLENT, the more expensive one rated FAIR -- its missing the front tassel, misshapen & severely darkened handles, corner wear exposing the piping
Is it any wonder that this company is failing so badly?
Don't get me wrong - I love finding bargains as much as the next girl, but more often than not, the item I want to buy is priced much higher than comparable items in the same condition
Talk about inconsistent pricing!!
2 Steven Sprouse leopard scarves. Both rated VERY GOOD, the more expensive one comes with the dust bag BUT the tag is partially detached - almost $500 price difference (never realized dust bags were so expensive!
)These 2 Balenciaga bags have a $60 price difference. They're from the same color family (taupe/grey) from the same year (one from the S/S, the other F/W). The less expensive one is rated EXCELLENT, the more expensive one rated FAIR -- its missing the front tassel, misshapen & severely darkened handles, corner wear exposing the piping
Is it any wonder that this company is failing so badly?
Don't get me wrong - I love finding bargains as much as the next girl, but more often than not, the item I want to buy is priced much higher than comparable items in the same condition
Holy Cow!
Talk about inconsistent pricing!!
2 Steven Sprouse leopard scarves. Both rated VERY GOOD, the more expensive one comes with the dust bag BUT the tag is partially detached - almost $500 price difference (never realized dust bags were so expensive!
These 2 Balenciaga bags have a $60 price difference. They're from the same color family (taupe/grey) from the same year (one from the S/S, the other F/W). The less expensive one is rated EXCELLENT, the more expensive one rated FAIR -- its missing the front tassel, misshapen & severely darkened handles, corner wear exposing the piping
Is it any wonder that this company is failing so badly?
Don't get me wrong - I love finding bargains as much as the next girl, but more often than not, the item I want to buy is priced much higher than comparable items in the same condition
Great examples of their terrible listing process that has nothing to do with experts, there is no expert behind every listing!!
I feel bad for the sellers who trust TRR to take care when pricing and listing their items, if you don't have the time to babysit your listings you can get real screwed
Has anyone had issues with their account on TRR reflecting purchases accurately when it comes to shipping? My account shows one item still pending and it’s already delivered. Also for my last couple of purchases it’s taken over a week for them to ship and that was only after I messaged them several times. It seems like they’re listing less as well.
Hi Everyone!
I wanted to follow up on the crazy two months it took to get my money back.
Before, I had mentioned that after unsuccessful calls with The RealReal's customer service, I opened a credit card dispute with my card issuer directly on May 27th, 2023. On June 7th, the customer service team at The RealReal advised that in order for them to give me the refund, I would have to close the dispute with my card issuer. I obliged and closed the dispute.
The seller, sent me proof that the refund was issued but was not coming through to me through PayPal on June 14th. The seller then dropped the case, claiming they sent the refund, and that I was responsible for coordinating with my card issuer and PayPal to get my refund as the funds are now locked between the card issuer and PayPal, and not anymore with the seller.
PayPal advised that it may take up to 75 days for them to decide on the case, and asked me in the meantime to re-open my dispute with my card issuer. I successfully re-opened the dispute with the card issuer on July 7th, 2023 on the second try, the first try did not work, ad they had failed to notify me about it, which wasted some time. After it worked the second try, I waited to let the dispute process.
However, on July 26th, I checked my PayPal to see where the dispute was at and learned that the dispute was closed in favor of the seller. I then called my card issuer, who notified me on July 28th, 2023, that the re-dispute I opened on July 7th, was also closed in favor of the seller. I am left with no resolution, and no refund to my card. I was upset that neither PayPal nor Chase swiftly contacted me about this, wasting time I could have spent finding another method to resolve this case. I want to add that the card issuer, had provided me with unclear directions on how to re-open the dispute, and where the funds are on multiple occasions, which delayed my ability to attempt to find a resolution to this case. They also falsely claimed that I would get my refund, when it never arrived to me, then backtracking and claiming the refund never actually arrived to them back on June 26th. On July 28th, the card issuer is claiming that they sent me a letter on July 11th to update me on the re-dispute being closed in favor of the seller via a paper letter in the mail, but I had not received that. I also want to add that several PayPal representatives have done the same, claiming that cases were closed when they were not, or that funds will be issued to me, when they were not. The RealReal, also did not provide adequate service, as they kept claiming they issued the refund, but PayPal claims the refund was never submitted. There was a clear lack of communication between the customer service representatives from all three companies, which led to a lot of back and forth with them, and over 25 phone calls and several emails with them.
I then filed a complaint with the Consumer Financial Protection Bureau on 7/28. I told them everything in details, provided screenshots, documents, letters and all. The CFPB complaint notified the card issuers executive office, and I spoke with my case manager who works for the card issuer on the phone.
In just 6 days after complaining to the CFPB, the money was returned to my account on 08/03. The issue was resolved in my favor.
In this lesson I learned that closing the dispute is NEVER the right step despite being advised to do so. If you start it, let it go through, do not cancel the dispute, no matter how upset the merchant gets. Me canceling the dispute was why there was so much confusion.
Thanks all for your help!
I wanted to follow up on the crazy two months it took to get my money back.
Before, I had mentioned that after unsuccessful calls with The RealReal's customer service, I opened a credit card dispute with my card issuer directly on May 27th, 2023. On June 7th, the customer service team at The RealReal advised that in order for them to give me the refund, I would have to close the dispute with my card issuer. I obliged and closed the dispute.
The seller, sent me proof that the refund was issued but was not coming through to me through PayPal on June 14th. The seller then dropped the case, claiming they sent the refund, and that I was responsible for coordinating with my card issuer and PayPal to get my refund as the funds are now locked between the card issuer and PayPal, and not anymore with the seller.
PayPal advised that it may take up to 75 days for them to decide on the case, and asked me in the meantime to re-open my dispute with my card issuer. I successfully re-opened the dispute with the card issuer on July 7th, 2023 on the second try, the first try did not work, ad they had failed to notify me about it, which wasted some time. After it worked the second try, I waited to let the dispute process.
However, on July 26th, I checked my PayPal to see where the dispute was at and learned that the dispute was closed in favor of the seller. I then called my card issuer, who notified me on July 28th, 2023, that the re-dispute I opened on July 7th, was also closed in favor of the seller. I am left with no resolution, and no refund to my card. I was upset that neither PayPal nor Chase swiftly contacted me about this, wasting time I could have spent finding another method to resolve this case. I want to add that the card issuer, had provided me with unclear directions on how to re-open the dispute, and where the funds are on multiple occasions, which delayed my ability to attempt to find a resolution to this case. They also falsely claimed that I would get my refund, when it never arrived to me, then backtracking and claiming the refund never actually arrived to them back on June 26th. On July 28th, the card issuer is claiming that they sent me a letter on July 11th to update me on the re-dispute being closed in favor of the seller via a paper letter in the mail, but I had not received that. I also want to add that several PayPal representatives have done the same, claiming that cases were closed when they were not, or that funds will be issued to me, when they were not. The RealReal, also did not provide adequate service, as they kept claiming they issued the refund, but PayPal claims the refund was never submitted. There was a clear lack of communication between the customer service representatives from all three companies, which led to a lot of back and forth with them, and over 25 phone calls and several emails with them.
I then filed a complaint with the Consumer Financial Protection Bureau on 7/28. I told them everything in details, provided screenshots, documents, letters and all. The CFPB complaint notified the card issuers executive office, and I spoke with my case manager who works for the card issuer on the phone.
In just 6 days after complaining to the CFPB, the money was returned to my account on 08/03. The issue was resolved in my favor.
In this lesson I learned that closing the dispute is NEVER the right step despite being advised to do so. If you start it, let it go through, do not cancel the dispute, no matter how upset the merchant gets. Me canceling the dispute was why there was so much confusion.
Thanks all for your help!
What a nightmare, I'm glad it was resolved in your favour!
What an ordeal! It shouldn't have to be like that - so glad it worked out for you.