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I was only offered store credit for a bag that was significantly not as described. The minimal pictures they had didn’t capture the damage that the bag had and the description didn’t mention it either. As Yoshi mentioned, unless you are certain, I would not risk it.
Did you take photos of the damage and send them?
I have not purchased yet. I'm just looking and have a few possibilities. However, as someone pointed out- their pictures are not very good. And, the descriptions not very good either. Someone's "light" damage may be someone else's "moderate" to "heavy" damage or wear. I have no idea why they don't take pictures of any potential problems. Obviously, it takes more time, and, sometimes the damage or problem doesn't show well on camera. But, it would probably take care of many of the questions potential buyers may have.
I just received an item from them today that was supposedly final sale but it had flaws that were not disclosed. It took just a brief exchange on their live chat to get a return authorized.
I did. They still only offered store credit. After receiving the returned bag from me, they reposted the bag with exactly the same description as before, not disclosing the damage.
I sent back two bags that were believed by me to be inauthentic, and one of which was also not as described (color). I received refunds on each purchase within 3 business days of the bags being received back at their facility. One of these was a Birkin.
Yeah they do this with clothes as well. I had quite a few cases when clothes would have damages or wrong measurements in the description. But they would always take those back (even though they were listed as final sale) once I've sent photos. And they would always relist them without disclosing the damages or updating the measurements.
Isn't this ridiculous? They 100% put back items that are clearly damaged, with inaccurate descriptions, and sometimes FAKE.
I agree, it is ridiculous. I don't understand how this can be a good business move to keep reselling misrepresented item rather than fixing the listing description (or removing it if it is fake). Customer support people costs money and return labels cost money so if they keep doing this it must mean that on average people do not bother to return such items. I don't see other explanation tbh.
It maybe hurtful to a business received a charge back, but in such case since you had already filed charge back, I would say it's probably better just stick with it, let your bank refund you.
While I agree with lots of points in your posts, I have to say, even I dislike charge backs but in some situations it's worth to take that action, yeah, you may not take charge back to Hermes because they are there for hundreds years and you and I all know they will resolve it and do it right, not so much to say with some other companies, besides, if some business already not doing honest things such as doesn't disclose major flaws, inauthentic, damages, not safely deliver goods, then, by all means I would not want to buy anything expensive or to risk of losing my money on, I definitely would file charge backs after multiple attempts communicate with them prior to take my action.
It should not be anyone's method to resolve a dispute. It should be used when a merchant fails to reply or is actually shady. If you read my posts you would have realized the difference. People these days do not always give merchants a chance to make things right, also they ignore written policies and assume those policies should not apply to them. Use the chargeback power as a last resort, not the first action.
First of all I did not say it has to be a method for everyone to resolve a dispute, second, even if a Customer used charge back in some situations such as delivered an empty box, I don’t see any wrong doing on the customer part Either, especially if she/he had back and forth contacted seller for the issue and could not get it solved. By all means, charge back. Not only get money back, also teach a lesson to the seller to do Their job better.
